Usb cable logo and itunes logo , after new ios update help!!!
this has never happened before, please someone help, i had a notification to update my ios in which i did never had problems with this nefore until today, a few minutes later it come up with usb cable logo and itunes symbol, i do not have a pc, i went to my mums to use her laptop installed itunes it would not dect anything as the usb ports are a bit knackerd but my phone still went to the apple logo but then back to the itunes symbol, i really dont wany to loose anything on my phone, can any one suggest meon what i can do please help me thank you
You can restore the device as new from any computer, it doesn't have to be yours. If you have your device backed up via iCloud, then you can restore to that backup. I'm not sure what Vodafone would do, but I can tell you they cannot backup your phone if that is what you are asking, since the phone is in recovery mode. You can just as easily make an appointment at the Apple store to ask them to help if you cannot get access to a computer.
Similar Messages
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when ipod is switched on the screen shows a usb cable symbol and itunes symbol, and it wont let me switch it on even though it is fully charged up, why is this?
It is either an erased iPod or an iPod that has a problem. The screen is telling you to connect the iPod to your computer via the USB cable and restore via iTunes. For how to restore see:
iTunes: Backing up, updating, and restoring iOS software -
My ipad is stuck on the connect to itunes symbol after trying to update help?
My ipad is stuck on the connect to itunes symbol after trying to update help?
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http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
Update and restore alert messages on iPhone, iPad, and iPod touch
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iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
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Cheers, Tom -
Since receiving a iOS software update (6.1.2) my iPad has frozen and only the iTunes icon and a usb cable show on screen. I am unable to access any App. Can anyone help or point me in the right direction. this was raised with Apple and ticket number advised on 3rd March but not a word from Apple since.
Thank youTry and turn off iPad/iPod and proceed to step 3 of Recovery Mode.
Recovery Mode
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
3.While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
Note: Data will be lost. You may have to repeat the above many times. -
Apple TV and ITunes rental on new IOs
This is obviously an issue as I have read many a post concerning this problem...new IOs on Apple TV will not resume a movie that was just rented and stopped mid stream...came back to finish watching and cannot access without re-purchase...have tried many of the same "solutions" mentioned in other posts but to no avail...any help out there??
Welcome to the Apple Community.
Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.
Currently, if your purchase happens to be your most recent purchase you will need to click the large ‘Report A Problem’ button under the list of previous purchases in order to reveal the ‘Report A Problem’ link for your recent purchase. If your purchase is listed as a previous purchase use the small arrow on the left side of its listing.
Alternatively you can use the receipt email to report a problem. -
Hi.
I have iPad 4G 32GB A1460. NO JAILBREAK EVER. Recently I installed iOS 7 Beta 3 on it. And now when I go to Settings -> General -> Software Update I get the error message "Unable to Check for Update. An error occurred while checking for a software update." And that's all. No useful information actually.
I have tried to reboot the device but no luck. I have also tried to connect it to a PC and check for updates from iTunes. iTunes shows me a little different error message: "iTunes could not check for an update to the carrier settings for your iPad. An unknown error occurred (1651). Make sure your network settings are correct and your network connection is active, or try again later." I checked the connection just in case and was convinced that the Internet connection is active. Does anyone know what's happening? I really don't like this.
OK, maybe the next iOS version isn't out yet. But what will happen if it is? Will I be forced to use 7.0 Beta 3 forever? I don't want to))
Another thing that I've tried to do is to restore my iPad to iOS 6.1.2. But the iTunes shows another error: "The iPad "<iPad name>" could not be restored. An unknown error occurred (3194)." I tried this on Windows and Mac. On Mac I have a different message: "This device isn't eligible for the requested build" which seems to be the same thing as 3194-error on Windows.
Can anyone help me? Is there a reasonable explanation of this? Is this related to Apple's developers web site unavailability (http://devimages.apple.com/maintenance/)?
Thanks in advance!Read https://discussions.apple.com/thread/4604596?start=0&tstart=0
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I got no 3 G on my ipad 2 after new ios update
I just updated my ipad to the newest ios, and now i got no 3G
I had same thing and discovered my APN settings had vanished.
Go to:
Settings/Mobile Data/APN settings
And re-enter whatever settings your local 3G carrier likes... -
My iPhone 4s is stuck on a black screen that shows a USB cable connecting to iTunes. The phone will not turn on and the iTunes logo as I described only shows up when I plug the phone into the charger or my computer. I have tried the reset in restore mode as well as the DFU? mode and it still will not work. I have the latest version of iTunes on my Mac. My error code was 2002. I also tried it on my laptop (windows 8.1) and none of the above worked. My error code on my laptop was 02. The phone is through Verizon and it has absolutely no damage. It was working fine up until this and I have been trying to fix it for 2 days. Please help! I am unsure of what version the phone was currently running on before this because I have another iphone that's my primary phone and have not used this one in about a month. I do not believe it was updated to IOS 7.
Your iPhone is in recoverty mode at the moment so to possibly get it back up and running you would need to do a restore as you have been trying. Follow the steps in the article below for the specific error messages you have been receiving. If after following all steps the issue remains book an appointment at a local Apple Retail Store to have the iPhone evaluated.
Resolve specific iTunes update and restore errors -
I downloaded IOS 7 but my iPad is solid black! It wont show the apple or charging sign! It only shows a usb cable with an iTune logo but that is it! PLEASE HELP ME!!!!!!!!!!!!!!!!
You are in Recovery Mode. Follow the instructions below to recover your iPad.
http://support.apple.com/kb/ht4097 -
My ipod touch isn't recognised on my laptop and the screen shows usb cable pointing to itunes symbol
My latest gen ipod touch isn't recognised on my laptop and the screen shows usb cable pointing to itunes symbol
iOS: Device not recognized in iTunes for Windows
Try
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears
- Try manually placing the iPod in Recovery Mode and then try a restore
- Try DFU mode and then restore
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings -
after installing software update ,my ipad is not working just showing my usb cable pointing towards iTunes.kindly help me
That is a message telling you to connect your iPad to your computer and launch iTunes. Do it and see what happens. You may need to restore your iPad but first just connect the iPad to the computer and see if iTunes instructs you to finish the update.
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will anything in my iphone4 be lost if i reset or restore wen stuck on itunes logo after trying to update? concerned about losing contacts and pictures because ws not backed up by icloud..thank u for taking the time to assist.
Open iTunes on computer, connect iPhone to computer, hold both home and power buttons for about 20 seconds until iTunes recognizes iPhone in Recovery Mode. Click the Restore button of iTunes. If still problem, try
DFU Mode Restore: Open iTunes on computer, connect iPhone to computer. Hold both Home and Power Button for exactly 10 seconds, then release the Power button, keep holding the Home button until iTunes recognizes the iPhone in Recovery Mode, the iPhone screen should be black, blank. Click the Restore buttons of iTunes.
iTunes needs to be up to date version 10.7, if you need this, click the iTunes tab at the top of this window screen. -
My iPhone is not synching at iTunes. Every time it says your iPhone as been disconnected whenever I try to synch it, while logo on phone and iTunes says it is still connected. help I have this problem with both my Iphone4 and Iphone5. This problem is with the back up as well.
Hi singhgurwinder79,
The article linked below provides details that can help troubleshoot this error and get your iPhone to sync correctly with iTunes.
iTunes: Resolve USB-related alerts
http://support.apple.com/en-us/HT203843
Regards,
Allen -
Trying to down the latest update to my iphone 4s but my phone is now frozen with a picture of a USB cable visible and an arrow pointing to itunes. This remain whether my phone is connected to itunes or not. Any help please?
Hi d_diotte,
Thanks for using Apple Support Communities. If you're unable to update your iPhone and keep seeing the "Connect to iTunes" image, this article has some steps you can try:
iOS: Unable to update or restore
http://support.apple.com/kb/ht1808
Cheers,
- Ari -
my iphone has a usb cable with a itunes symbol and when i plug into computer it wont show up on itunes
Well, you don't say what computer OS you are using, so here is information on both.
Windows: http://support.apple.com/kb/TS1538
Mac OSX: http://support.apple.com/kb/TS1591
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