USB Cable problem with HP Photosmart 7960 printer

This may sound like a stupid question but I just bought a new 7960 printer to replace my old 7960 which has two out of the three ink cartridge holders broken and the usb port on the new printer won't accept a usb cable. It appears to be blocked by a cap insert over the connector prongs which will not come out. Any suggestions?

Here is a link with some troubleshooting steps that may help to solve the issue you are having with your printer:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02065582&cc=us&dlc=en&lc=en&product=3940574&tmp...
Paper feed problems are a hardware issue, if none of these steps help I would recommend contacting HP for upgrade options. I have included a link with directions for contacting HP:
http://www8.hp.com/us/en/hp-information/summary/ww-contact-us.html
I am an HP employee.
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Last update for OS 10.8.2 caused big problems with HP photosmart B110 printer /scanner cannot scan does anyone have the same problem or a solution?

Last update for OS 10.8.2 caused big problems with HP photosmart B110 printer /scanner cannot scan does anyone have the same problem or a solution?
iMac is connected via wirelss to printer/scanner. All was working OK until update.

Assuming that the HP software is up-to-date, but still not working, have you tried Image Capture in the Applications folder. Does that work?

Problem with HP Photosmart C4795 Printer

I'm having difficulties with getting my C4795 to print. The feed rollers are operating more than usual. Whenever I turn the printer on it feeds the paper without any job being initiated. When I try to start a print job oftentimes the printer will feed the paper either halfway or completely without printing at all. The only one I've been print at all is to individually feed a single paper at the right moment when the feed rollers are operating.
My HP software is up-to-date and I've no new Windows updates. I've unstalled and reinstalled my HP printer software. I've ran the HP diagnostic printer utility and it reported no problems. I have this problem no matter whether I connect to the printer via USB cable or wireless.
Does anyone have suggestions or solutions for fixing to this problem?

Here is a link with some troubleshooting steps that may help to solve the issue you are having with your printer:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02065582&cc=us&dlc=en&lc=en&product=3940574&tmp...
Paper feed problems are a hardware issue, if none of these steps help I would recommend contacting HP for upgrade options. I have included a link with directions for contacting HP:
http://www8.hp.com/us/en/hp-information/summary/ww-contact-us.html
I am an HP employee.
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"

Ink problem with HP Photosmart Premium Printer C309a

I replaced the photo black cartridge with 564XL, and black will not print at all. Did I use the wrong cartridge. What else could be causing the problem?

I replaced the photo black cartridge with 564XL, and black will not print at all. Did I use the wrong cartridge. What else could be causing the problem?

I am trying to locate an HP Photosmart 7960 printer install disk. Any ideas how to get?

Two questions....
I have an HP Photosmart 7960 printer and we have a new computer. We cannot find the install disk. I called HP and after about 2 hours of "help" was told that they can't support the printer anymore - it's too old. None of the on-line downloads from HP worked.
I have TONS of ink for this printer...
The ink cartridges are 56, 57, 58, and 59. If I cannot locate an install disk it may be worth my purchasing a printer that uses these cartridges. How would I find out what printers are available that use these cartridges?
This question was solved.
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So the basic drivers listed under the link below didnt work?
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=305383&lc=en&cc=us&dlc=en&lang=en&cc=us&...
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I am an ex-HP Employee.

Problem with missing colors when printing

It has been sugested by HP that I try this forum for help.
The following is a copy of the email I sent them which describes my problem, I hopesomeone can help! Thanks.
language_code : en
language : English
Country of Residence : France
product_line : 83
product_oid : 59868
product_name : HP Deskjet 840c Printer
part_number : C6414K,C6414J,C6414A,C6414G,C6414N,C6414H
purchase month : 8
purchase year : 1996
problem area : color and print quality problems
serial number : [Text removed for privacy]
operating system : Microsoft Windows Vista Home Premium 32
How is your product connected to your PC? : USB Cable
problem description : When I try to print a page containing coloured items the coloured parts fail to print. (The items are totally missing, they are not replaced by grey scale images) I have done all the usual things as per list:-
troubleshooting : 1) Rebooted my computer.
2) Disconnected the USB cable and reconnected it.
3) Changed the colour cartridge.
4) Examined the printer settings in the control Panel, colour is selected and all other settings seem normal.
5) De-selected the printer as the "Default Printer" and re-installed it.
6) Run software that checks the driver is up to date and it is.
7) Printed the built in test page "beautiful color made easy" only the header and footer print,no colour!
setting changes : No, nothing has been changed.
PS. I have owned my printer for many years and cannot remember the purchase date.
tech skill : Intermediate
first name : Grant
last name : W[text removed for privacy]
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Hi - Go ahead and try the steps in this document. It will walk you through cleaning the contacts on both the cartridge and in the carriage. What can happen over time is ink residue can accumulate on the contacts preventing the ink cartridges from working properly. If this doesn't resolve the issue, try setting the cartridge with the nozzles face down on a damp paper towel for about 45 seconds just to resolve any problems with the ink nozzles.
Hope that helps.
Say Thanks by clicking the Kudos thumbs up. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.
I am an HP employee.

My ipod touch has a usb cable picture with an arrow pointingto the itunes logo. the ipod will not connect to a computer and is unable to be turned off as there is no red power slider when the powerbutton is pressed. what can i do to fix this?

my ipod touch has a usb cable picture with an arrow pointing to the itunes logo. the ipod will not connect to a computer and is unable to be turned off as there is no red power slider when the power button is pressed. what can i do to fix this?

Try:
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- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Problem with hp photosmart r937.

Hi
I have got problem with hp photosmart r937. Two menu options dosent want works (''Stitch Panorama'' and ''Move images to card''). Before they works but i switch something and now dosent works.
thx.

Hi,
Do you follow the setup guide ? What is the error ? Looks like your printer is not Airprint ready therfore you need to set it up for ePrint.
Regards.
BH
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Problems with color matching when printing...

Hi, I work for a small family business in the P.O.P. industry. We currently have myself and one other designer, we both take illustrator files that have come from the graphic design firm that we contract with and get them ready to print on our Vutek QS3200. However ever since acquiring the printer we have begun to run into problems with the colors when printing. When the files are exported off of my computer, I use either .tif or .pdf files, they print as they should, the colors seem to match the proof and everything goes smoothly. However when the other designer exports a file, he tends to do mainly pdfs, the colors tend to be extremely different from where we want them. Also we will get very strange results, such as yesterday he kept getting a faint yellow 1/2" border around his prints. After I believe 3+ hours of him trying, I was given the original CD and instructed to try. After 15-20 minutes of making the changes that we needed to make (adding a new price point) and ripping, mine printed perfectly.
We both use Macs, both have CS3 Design standard, only differences between the computers are mine is newer and a bit faster, and I'm running OS 10.5.6 and he has 10.4. He has also at some point loaded various color profiles, whereas my CS package is just whatever the default is when I loaded it. When we were being trained he grabbed the color profile off of the Colorburst RIP server and loaded onto his computer, plus I believe he has a couple for freelancing purposes on there as well. My thought is that these profiles are somehow corrupting the files that are going through that computer, but I honestly am lost with it at the moment. He believes the problem lies within the fact that he does not have the newer OS, I honestly cannot see that as having any effect on this at all. I was wondering if anyone has run into any similar problems, or if anyone might have any advice on this issue? I would really like to be able to solve this, as I was hired to do mainly structural design for the P.O.P. and I'm having to put in a lot of overtime to get my work done along with the additional work that I'm having to do.
Thanks for your time

I've got a few years experience calibrating large format printers. First, the Yellow sounds like a file problem. I used to work with two workstations, one PC ( RIP station ), and one Mac ( file prep station ). I tend to agree with you in that the OS is probably not the problem. But, any Colorburst profiles should remain in the RIP, not in the originator application. My workflow consisted of creating EPS files that were based on established color settings in their given applications ( i.e., Illustrator, Photoshop ) which were interpreted by the RIP which had it's own calibrated profile ( perhaps more than one based on how many different substrates were being used ). Your partner may be complicating things by incorporating a RIP profile prematurely. If there are deviations big enough to be noticed, there has to be something in the application color settings that is causing some type of corruption. This could lead back to the operating system, but I would think it lies somewhere in Bridge or the application color settings. Start there. You should seriously consider implementing a calibration system if you do not have one already. Another slight possibility is the driver's ability to interpret files coming out of Leopard vs. files coming out of Tiger. It may benefit you both to be in the same operating system dynamics, using the same driver versions and RIP profiles. At the very least, match everything that is currently working successfully and put them on both machines. If there is still a noticeable problem in color matching, then something is seriously wrong and you should call in a prepress profiling expert. Hope this helps.

Unable to find appropriate driver for my mcbook air using a ricoh aficio mp36501SP network printer. had similar problem with another ricoh copier/printer, but was able to resolve that problem entering ip address. this one wants job code

unable to find appropriate driver for my mcbook air using a ricoh aficio mp36501SP network printer. had similar problem with another ricoh copier/printer, but was able to resolve that problem entering ip address. this one wants job code. i don't believe mac allows for input on job code or printer code for permission to print

I'm having similar problems with an HP OfficeJet 6500. One suggestion that improved the situation, but did not totally solve the problem, was to select "OfficeJet Pro L7700" for its drivers.
One other suggestion is to turn off the printer, then simultaneously hold down the "#" and "9" keys and turn the printer back on. This hot key seems to reset the printer to factory defaults, allowing you to set things up anew.
Finally, kvetch to HP. Their networking software clearly has problems in its relationship to OSX, but nobody on either side seems motivated to bring in a good therapist.

I have just been having problems with my Canon MP250 printer and decided to uninstall and re-install the printer and everytime I try to re-install the printer trough preferences and all I keep getting was a message saying "preparing to queue"......

I have just been having problems with my Canon MP250 printer and decided to uninstall and re-install the printer and everytime I try to re-install the printer trough preferences and all I keep getting was a message saying "preparing to queue"...... I then decided to try and reload the Canon printer drivers and for some silly reason I deleted the existing Canon printer drive. Now I cannot load them from the CD provided with the printer or from downloads through the Apple store. If anyone out there could help me I would be greatly appreciated......

These Canon printer/scanner drivers from Apple - http://support.apple.com/kb/DL899 - should work. The MP250 is listed on the support page. Try downloading and installing them.
Good luck,
Clinton

I plugged my usb cable connected with my iphone 4 to the computer, and then it shows up as Iphone, but there is no button to sync, and when i manually drag the files into the storage it would say "Device is no longer responding" and it just would not work

I plugged my usb cable connected with my iphone 4 to the computer, and then it shows up as Iphone, but there is no button to sync, and when i manually drag the files into the storage it would say "Device is no longer responding" and it just would not work... Please help me and quick

You need to check out the User Guide here: http://manuals.info.apple.com/en_US/iphone_user_guide.pdf

Unable to print borderless 4x6 photos with the Photosmart 7510 printer.

I am unable to print borderless 4x6 photos with the Photosmart 7510 printer. There are no option listed for any size borderless printing when i choose the paper size and paper type. I am running Windows 7 Home Premium 64-bit.
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I found it. Once you hit print, click on the options link. It opens a separate window. In that window there are two links, one says color management and the other says printer properties, click printer properties. That opens a new window, in that window click the advanced button. That opens a new window titled HP 7510 Advanced options, under the printer feature section near the bottom you will see "Borderless Printing". Left click on that and to the right a drop down menu opens, select borderless, hit ok. After you do this, it will print borderless however you will still NOT see that option when you print, like you used to with the older HP printers. I couldn't find it in the help section, I just stumbled upon it, very frustrating! It will print borderless.

10.6.8 Printing problem with HP Photosmart premium C310 printer

I hvae a Photosmart Premium C310 printer which is connected wirelessly to my network. I also have a Mac Pro which is connected to the same network by ethernet cable. Up until I updated to OS10.6.8 everything worked fine. After that I found that when I restated the printer I could see it for a short time under the printer list but then it seems to "time out" and I can no longer print to it within a couple of minutes from my Mac Pro. When I restart the printer I can also see its embedded web page again for a few minutes but then it becomes not visble.
I also own a Macbook pro and two iphones and an ipod touch and all these wireless devices have no problem with seeing the printer and printing to it at any time. The Macbook Pro is also updated to 10.6.8 and works fine with this printer.
It would seem that the issue is not with wireless devices but with a wired device printing to this wireless printer even though it is on the same network and on the same subnet mask. All that has changed between working fine last week and not being recognised this week is an update to OS10.6.8
I have restarted the Mac Pro, reinstalled the latest HP software and reset the printers wireless setup but this makes no difference.
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Pengtao, I have plugged my Macbook Pro into the network (with Airport off) and I can no longer reach the Photosmart printer. Remove the cable and go wireless and the Macbook Pro can reach the printer again. I have installed the photosmart printer software under Windows 7 using Parallels on my Mac Pro and have no problems finding the Photosmart printer from it.
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SLOW printing with HP PhotoSmart 7960

If this has already been addressed in another thread, please someone point me there, but:
Problem is that suddenly my HP PhotoSmart 7960 has started to take 1/2 hour to print a simple single page of text. I'm using OS X 10.3.9, by the way.
Tried updating the drivers from HP - no good. Tried Repair Permissions - no good.
Can someone out there tell me how to completely remove any trace of HP software / drivers from the hard drive? Is there a print queue or memory buffer that needs to be purged? Figured I'd re-install the original drivers if I could completely remove any trace of a printer or print job having previously existed.
Spent more than a few frustrating hours on this - any help is appreciated!

1-2 minutes! Try 10-15 minutes on my Photosmart. These things are junk. I have discussed my many issues with phone support 10-12 times in the last six months with no progress.

USB Cable problem with HP Photosmart 7960 printer

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