USB cable - warranty?

Are the USB cables covered by the 1 year warranty if they stop working for no apparent reason? After spending 2 days trying to figure out what was wrong with my mini, it turns out it's the USB cable. I was just going to buy another one thinking they'd be in the region of £5, but it turns out they're £15 so I'd rather try and get one for free if possible.
Thanks to all who tried to help me with my problem previously.
On the support page, yesterday when I typed in my serial number, it told me the approximate date of purchase, that I had an iPod mini etc, etc. Today, it's saying that it has no information for my serial number. Is that a glitch that happens every now and again with the system? Should it work if I try again another time?

Hey Leigh,
All accessories that came in the iPod box are covered by a one year warranty.
Call Apple direct and they will send you one, as there is no need to send the broken one back.
*nathan

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All package contents included with the iPhone purchase are under Apple's standard one year warranty. If you purchased the AppleCare Plus extended warranty package if available in your country, the warranty is good for two years.
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I have a Mac Mini (OS X 10.6.8) that has started freezing with a solid grey screen on boot up (i.e., no Apple logo, no spinning wheel). The work around is relatively easy: all I need to do is disconnect the USB cable running to my ATEN KVM CS1768 switch, power down, power up and then reconnect the USB cable once the Mac desktop is loaded. While this just happened three times in a row, it doesn't happen all the time. The first time it happened last summer I spent an hour on the phone with Mac support (the computer was still under warranty at that point) and the very last suggestion they made was to disconnect the USB cables before attempting to reboot. (I don't recall precisely if the problem occured when my USB peripherals-- a Mac USB keyboard and mouse-- were directly connected to the Mini rather than being routed through the KVM switch, but I *think* it did.)
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Hi,
Thanks for the response. I've been using Macs for a little over four years now but this is only the first time I have gone to the system logs (or any of the other logs available from the consolute utility).
The system log appears to be completely unhelpful. I got up this morning sometime after 6:00 a.m. and posted my first report (see above) at 6:48 a.m. (I don't have a record of the exact times of the boot up freezes.)
Following are the *entire* contents ot the system log covering this period:
Nov 19 01:12:15 WHW-Mac-Mini loginwindow[40]: loginwindow SleepWakeCallback WILL sleep
Nov 19 06:26:35 WHW-Mac-Mini loginwindow[40]: loginwindow SleepWakeCallback will power on, Currenttime:11/19/2012 6:26:35.019 AM - Waketime:11/19/2012 6:26:33.980 AM = Deltatime:1.038853049
Nov 19 06:27:05 WHW-Mac-Mini loginwindow[40]: no spins reported for this wake
Nov 19 07:35:13 WHW-Mac-Mini login[17714]: USER_PROCESS: 17714 ttys000
I assume that one of the two successful reboots that I did during this period was probably at 6:27.
The "all messages" log has some additional information from this time frame that may be useful:
11/19/12 6:26:35 AM
kernel
Wake reason =
11/19/12 6:26:35 AM
kernel
System Wake
11/19/12 6:26:35 AM
kernel
Previous Sleep Cause: 5
11/19/12 6:26:35 AM
kernel
EIR is supported.
11/19/12 6:26:35 AM
kernel
SSP is supported.
11/19/12 6:26:37 AM
kernel
AppleBCM5701Ethernet:
0
1 BJP firmware wakeup: service connect
11/19/12 6:26:37 AM
kernel
AppleBCM5701::selectMedium - autoselect, any duplex, flow control allowed
11/19/12 6:26:37 AM
kernel
Ethernet [AppleBCM5701Ethernet]: Link down on en0
11/19/12 6:26:38 AM
kernel
Ethernet [AppleBCM5701Ethernet]: Link up on en0, 1-Gigabit, Full-duplex, Symmetric flow-control, Debug [79ed,0f00,0de1,0300,c5e1,3c00]
11/19/12 6:26:39 AM
ntpd[28]
bind() fd 25, family 30, port 123, scope 4, addr fe80::c62c:3ff:fe1f:4f7, in6_is_addr_multicast=0 flags=0x11 fails: Can't assign requested address
11/19/12 6:26:39 AM
ntpd[28]
unable to create socket on en0 (17) for fe80::c62c:3ff:fe1f:4f7#123
11/19/12 6:26:40 AM
configd[15]
network configuration changed.
11/19/12 6:26:43 AM
/System/Library/CoreServices/RemoteManagement/AppleVNCServer.bundle/Contents/Mac OS/AppleVNCServer[140]
Authentication: FAILED :: User Name: N/A :: Viewer Address: 37.130.232.1 :: Type: VNC DES
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And, of course, when I rebooted just now (in the hopes of getting a report from all of the logs corresponding to the exact time of the reboot), my Mini started just fine with no freeze up.

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I recently purchased an iPhone 4S while overseas. In the box it came with ear phones, usb wall charger and a usb cable.
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I looked around on the apple support page. My iphone was out of the initial 90 day free tech support but still covered by 1 year warranty.
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I wrote this long time ago, have a read and see whether it can be soloved
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ or ifixit at your own risk
http://www.ipodresq.com/index.php
http://www.ifixit.com/
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
Spank your iPod
http://www.youtube.com/watch?v=3ljPhrFUaOY
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevant_history/2004/11/meeting_the_sad.html#comment -10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
Cant put it into disk mode
http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
I think my iPod just died its final death
http://discussions.apple.com/thread.jspa?messageID=3813051
Apple logo & monochrome battery stay
http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
My iPod ism’t resetting and isn’t being read by my computer
http://discussions.apple.com/thread.jspa?messageID=4489387#4489387
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

Why did I have to pay for a new USB cable for my iphone when I didn't break it and it was only 6 months old?

The Apple store charged me for replacing the USB cable. It would work but if I move the cord it would connect, but then disconnect again. I got with my iPhone 5 6 months ago. It has a warranty and I had the Apple Plus Care that I paid extra for. It was in no way my fault that it broke.

If the Apple store refused replacement under warranty they clearly found
evidence of damage which would void the warranty

Using aftermarket chargers, USB cables

Has anyone had any issues using aftermarket home / car chargers and USB cables to charge their ipods? Or, heard of any horror stories? I bought a kit off ebay that comes with a retractable USB cable, car charger, and home charger that comes with all the safeguard circuitry to prevent overcharging and heat issues. I have a new Ipod Video 30GB that I'm about to use with these chargers. I just couldn't see purchasing the Apple Brand Charger for $29.00 where I bought all three items for less than $20.00 (includes shipping). I know I'm risking it with my warranty / etc. although I have not heard of any horrors stories... Here's a link to these chargers:
http://cgi.ebay.com/APPLE-IPOD-3G-4G-NANO-MINI-U2-BLACK-CAR-WALL-CHARGER_W0QQite mZ9701956990QQcategoryZ73834QQcmdZViewItem
Pentium M 1.7 laptop Windows XP Pro

I bought a set of generic car & wall chargers at Circuit City (not the same ones you have) and they didn't charge the 5G at all - but they didn't make it blow up either. They do work with my daughters Nano, so I gave them to her. As it has turned out I have not needed these chargers so I have not tried any others.
In short, my advice is to avoid the aggravation and just buy the apple ones.

Apple USB Cable Failures

Our family purchased 4 iPhones a few months ago. Already 2 of the USB charging cables that came with them have failed. I'm using BatteryLog monitoring software on the iPhone and when I play with the cable at the end that connects to the phone, the software will flash back and forth that it is charging and then it is not charging. Now this morning, our Daughter is reporting her phone doesn't charge most of the time, so I'm thinking it's another bad USB charging cable from Apple. I bought a single third party USB cable and it works fine and has had no problems.
I understand the cable is not under warranty, but it looks like these are defective to me. Anyone else have this same problem?
Thank you.

The cable is covered by the same warranty as the iPhone. Personally, I have many cables (from multiple iPhones/iPods and the BT charging cables. Never had a problem with any of them. When you disconnect them, be sure to pull on the plugs, not the cable.

IPhone 3g Usb Cable Tear

I have 2 iPhone 3G and for some apparant reason the white cable has been ripping from the white plastic part that plugs into the iphone... Will the genius bar replace both usb cables.. The quality used was poor and apple should acknowledge the problem.....

The USB cable included is under the same one year warranty as the iPhone, so the cables should be replaced under warranty. This is a user to user help forum only, so no one here can answer for certain what a particular Apple store will do or not do since each warranty claim is on a case by case basis.
So call AppleCare at (800) 694-7466 to handle everything over the phone, or make an appointment at an Apple store if there is one nearby.

USB cable - warranty?

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