Usb connected but will not sync iphone

I'm trying to sync my grandma's iPhone but it will not. i get it under the devices section but can't sync it.I have the latest iTunes, and Internet. help me please.

Solution:
I fixed it! It seems some files in the iPod were corrupt. Here's the resolution:
1. Put the iPod into Disk Mode (see http://support.apple.com/kb/HT1363)
2. Connect it to the PC. If iTunes starts, close the program.
3. Use Windows Explorer to browse the files on the iPod device. In my case, it was showing as drive G:(IPOD).
4. You may need to configure Windows Explorer to show hidden files: in the Tools / Folder Options / View tab, select the "show hidden files and folders" option.
5. In my case, there was a file \bootex.log showing that some files were corrupt. I deleted the files it listed.
6. There was also a folder \found.000 containing recovered file fragments. I deleted all the .CHK files in this folder.
7. Look in the folder \iPod_Control and you will see a folder called iTunes (it's a hidden folder). I renamed this folder to iTunes-OLD.
8. Using the Windows "safely remove hardware", stop the iPod device.
9. Reset the iPod (hold the centre & menu button till the Apple appears).
10. Reconnect the iPod and start iTunes (if it doesn't start itself).
11. It will now recognise the iPod. You may have the re-load the library and settings, but at least it now works!
Good luck!

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