Usb connection doesn't work for hdr-cx260v on my computer

Question

This is a (mostly) on and (sometimes) off issue. I have previously worked with Sony and have occasionally succeeded. Using the 'extra' 16gb card works to connect and load. My problem is when I'm using the video stored in internal memory and using the usb connection. If/when I ever actually load the internal memory data (I actually have already loaded most of it, but not the most current), I intend in the future to use only the 'exernal' memory card. My most recent call to Sony indicated that I don't have any support since the camery is 2+ years old - they send me an e-mail to a site that gave instructions, but the instructions don't seem to solve my problem. I don't seem to have any problem connection other 'devices' to my USB ports.

Answer 1

When I connect the camcorder usb to my desktop pc (using different USB drive connections), my computer does not seem to recognize any of the connections. When I use another usb memory card to the same usb connections, the computer does recognize the drive. There have been a few times when the camcorder has recognized the camcorder connection (most recently about June 12) - but it does not at thie time. If I take the extra 16gb memory card from the camcorder and connect it to the memory card connection, the computer has always recognized it. My problem is trying to get the video from the camcorders internal memory through the USB connection.I expect if/when I can get these files loaded, I intend to no longer use the camcorder's internal memory, and insted always use the extra memory card. Pierre I realize that If I could have the laptop recognize the usb connection, I could manually copy the video files myself, although I believe PMH would also have worked in this case.