USB Connection Issues-New Mac Pro

I have a new Mac Pro (late 2013) that has USB connection issues.
First; it often fails to recognize a USB keyboard, or takes more than a minute to do so.  I tried it with two different keyboards, one a regular Apple USB keyboard and the other a Das Keyboard unit.  I tried it both on a powered USB hub and directly connected to the computer.  Neither of these affected the problem.  It happened both under Mountain Lion and Yosemite, and seems to be worse under Yosemite.  This problem DOES NOT occur on my Mac Mini, so the problem appears to be with the Mac Pro.  Most of the time unplugging and plugging the keyboard in again solves the problem.  This gets old.  I have gone to using a bluetooth keyboard but much prefer the USB keyboards with the numeric keyboard.
It also ejects the only USB drive attached to it.  It does not eject the two Thunderbolt drives.  The disconnection occurs when the Mac Pro is in the "sleep" mode; the "Disk not ejected properly" message is displayed when the computer wakes up.  This happens almost all the time.  The same drive does not exhibit this behavior when attached to the Mac Mini.  It is an older G-Drive unit.
Possibly related to this is the fact that the two Thunderbolt units (Pegasus R2 and Lacie) do not shut off when the Mac Pro is sleeping.  I wonder if the problem lies in how the unit "sleeps" and "wakes up".  I don't know enough about the internal workings of these things to know how to test for this.
If anyone knows how to fix this I'd appreciate some advice.

Have you tried resetting the SMC and PRAM?
Intel-based Macs: Resetting the System Management Controller (SMC)
About NVRAM and PRAM

Similar Messages

  • Problem connecting to new Mac Pro with USB

    I have a new late 2013 Mac Pro 6 core with 64GB RAM and a 1 TB SSD. I use a Thunderbay IV Thunderbolt drive bay and a Newertech Voyager for external storage and backup. The Thunderbay works perfectly. When I place a 4TB drive with a couple of TB of data (photos) into the Voyager, it appears as an empty 1.8TB drive. If I take the exact same drive and place it into the Thunderbay via Thunderbolt, it sees it as 4TB, sees the data, and seems to have no problem. If I ask disk utility to verify the disk in the Voyager, I get this message "Error: Partition map check failed because no slices were found." This happens regardless of which of the 4 USB ports I connect it to. Basically the drive will boot just fine in the Thunderbay, (Thunderbolt) but not in the Voyager (USB). I initially thought the Voyager was at fault, but this has happened with both a brand new S3 USB3 unit as well as my older Voyager Q USB 2 unit. I can connect a USB 3 card reader with no apparent problems as well as my iPhone, iPad, and two Epson printers. I am thinking that there is some problem with the USB connections in the Mac Pro but would appreciate any thoughts.

    You got me curious so I dug further. We weren't alone in that problem. See this Apple discussion. And this review mentioned the 2TB limit as did this one. We both were the victims of progress. I remember when a 40MB HD upgrade was a big and expensive deal for an SE-30.

  • I need lots of USB ports with New Mac Pro, now what?

    because I'm in the audio business I needs lot of USB ports with my Mac Pro. On my current 2008 machine, that's not really an issue, with 5 ports on teh MP itself and I installed some USB hubs over PCIe that give me a total of 13 port. I'm not really sure what is the best way to get that amount on the new MP.
    Oh, and I really like the stability of my current set up. Before I went with an external USB Hub that always gave me headaches with ports not being recognized.

    The only two things I found so far are:
    a/ going back to the external USB hubs, which I find very frustrating to work with, because instable with connection and I would need to add some interface to go from USB to TB (which are also rather expensive at the moment)
    b/ use some external PCIe enclosures that are really expensive.
    So I havent really found the right solution for my situation. Which makes me hesitant to migrate to new MP at the moment.

  • HD problem after connecting to new Mac Pro

    Went to our first MUG meeting of the years tonight. And took along my Lacie 500gig firewire external H/D. This was going to be used to demo the new iTunes 7 app. The computer being used was a new Mac Pro duo core intel etc.
    When I plugged the H/d in to the Firewire 400 socket on this machine it would not mount. So sadly the demo would have to wait for another meeting.
    MORE SADLY.... when I returned home and tried to connect it to my 15" iMac it would not mount..... What has happened??
    It is more than obvious to me that my hard-drive has been corrupted by trying to use it with Apples latest entry into the market.
    I have swapped cords Ports etc. The drive does power up when I start the computer and sounds like it is going to mount... Profiler does not show it...
    any help would be appreciated...

    Seems that I have a solution.... It would seem after some troubleshooting that the FireWire 400 port in no longer working.... why? I can only guess. The other FireWire 800 and USB 2 ports are fine.... Thankfully I am still in the warrantee window....
    Let me say that this is the first and only problem I have had with Lacie H/D's....other than ...."Make sure that you initialize it before adding any files to it"... I know it is supposed to be Plug & Play with Mac, But I am betting it will think it is connected to a PC....unless you take the initializing step...

  • Urgent Issue New Mac Pro (Im going CRAZY)

    I recently purchased a MAC Pro with the following specifications:
    Processor Name: Quad-Core Intel Xeon
    Processor Speed: DUAL 2.26 GHz
    Total Number Of Cores: 8
    L2 Cache (per core): 256 KB
    L3 Cache (per processor): 8 MB
    Memory: 6 GB
    Graphic Card:
    Chipset Model: NVIDIA GeForce GT 120
    and I seem to be getting very slow results in Motion. I have an IMAC with motion and it is able to process and playback faster than on my MAC PRO.
    FCP is a thousand times faster but I am mainly working with Motion.
    Also when I am on the internet and looking at some websites with Flash I notice a slower results with the MAC PRO
    I am guessing my issue here is with the Graphics Card..
    But How WHAT? I am using a NVIDIA GeForce GT 120 (I know its not super fast but faster than that on my IMAC)
    Is there some type of control of allowing me to use more of the graphics card? I just am wondering if the graphics card is being maximized and if it is what does this mean? I know that I could buy another NIVIDA GeForce GT 120 but will my system be able to use them both. I am using Leopard and I know that the software like motion and even leopard are limited to how much of the graphics card may be used.
    Ahhh
    Please help!!

    First, what versions of FCS/OS are you using on your i-Mac and what versions on your new Mac Pro?
    Second, Motion does not like working with more than one card installed, however, I have two 2400HD cards installed and have no problems with motion (FCS 2). Some believe the two card problem is with Plugs, not Motion. I tend to agree.
    Third, there is a known problem with Flash player in both Macs and PCs. I answered this question yesterday on this dissucussion board. You need to uninstall all traces of Flash player and then reinstall the latest player. The uninstaller, instructions and info about the problem is on the Adobe support page.
    Post back with the info from my first comment and we'll go from there.

  • Wireless apple keyboard does not connect to new Mac Pro Late 2013

    I just got my new Mac Pro 2013 and I can not connect it to my wireless apple keyboard. I am not able to set up and run the system. Any thoughts? Thanks in advance!

    How to reset as Apple wireless keyboard, mouse or trackpad(troubleshooting pairing and other common problems):
    http://davemeehan.com/technology/how-to-reset-an-apple-wireless-bluetooth-keyboa rd-mouse-or-trackpad

  • Slow wired and wireless connections on new Mac Pro

    I have a new 6-core Mac Pro with 64GB RAM that I seem to be having major network issues with. When I restart or first switch the machine on it's fine but after a few minutes the network (web browsing) become painfully slow - when I run a speed test it come out at ~2Mbit/s. This is the same whether I connect on a wired or wireless connection. I've tried various connections including a complete bypass of my time capsule to a direct wall connection that should be giving 100Mbit/s. When i run a speed test on my iPhone connected to the time capsule via 5GHz I comfortably get >60MBit/s.
    Is there a bug in the latest OS 10.9.4 my MBAir also seems to require a lot of restarting to keep up even basic web browsing???

    Your Macs are always looking for a better connection. To that end, they are evaluating every possible way to get to the Internet.
    It is very important that you limit those choices to only the ones you actually want to connect to, and indicate that the other are "off the list", literally.
    For example, to test your wired network connection, Ethernet must be at the top of the list AND WiFI must be OFF. (Otherwise, your Mac will be checking WiFi to see if it seems to be getting a better connection over WiFi. In the screenshot below, Ethernet is at the top of the list, so it is likely to be used, but since WiFi is still ON, it may be used instead.
    To check YOUR WiFi connection (and not your neighbors' connections), you need to BOTH check that the "ask to Join new Networks" box is checked:
    and that the Networks you wish to join are shown in the order you wish to join them. All extraneous networks should be removed from this list:

  • Intermittent connection issues from Mac Pro & iPhone

    Hello I have a single band AEBSn. I bought it in Nov. 2007 and it's been working great. Occasionally on my Mac Pro my the airport signal strength drops off and it displays a "searching" icon (the icon cycles through all signal strengths as it searches). During this time I cannot connect to the AEBSn with my iPhone, either. This scenario has been observed with all iPhone OS versions as well as Leopard and Snow Leopard on the Mac Pro which rules out the issue being the computer.
    The green light is always illuminated on the router and I get no error messages. After awhile (sometimes a couple min, sometimes longer) the connection re-establishes on it's own. No restart of any device is necessary for it to reconnect.
    Any ideas what could be the issue?

    I have it set to automatically find a channel. I thought it scanned for the least amount of traffic on a given channel to use? I only pick up 4 other wifi hotspots at my house but I do live in the city with plenty of other devices running I'm sure.
    What's default for most Linksys and D-Link routers, Ch 11 correct? I'll try changing to Ch 1 for now to see how that goes.

  • It is possible to connect the new Mac Pro at the Eizo  Color Edge CG 243 W

    Hello,
    it is possible to connect at the new Ma Pro an Screen Eizo Color Edge CG 243W, or is this model to old for the new computer?

    The display has DisplayPort, so all you neded is a Mini Displayport to DisplayPort cable to connect it to a Thunderbolt port on the Mac Pro.
    <http://www.startech.com/Cables/Audio-Video/DisplayPort/6-ft-Mini-DisplayPort-to- DisplayPort-Adapter-Cable-Male-to-Male~MDP2DPMM6>
    It also has DVI, so you could connect it to the Mac Pro's HDMI port with a HDMI to DVI cable.

  • USB 3.0 hub - Can it Connect? - Connecting to New Mac Pros and Old 2006 - 2008 Mac Pros

    My question for today is as follows:
    I need to purchase and install x18 multiformat card readers (SD & CF
    at least) and was looking to get some input.   Will we be able to add a PCI USB 3.0 card to
    any of our Macpros? (we have 2006 - 2009 MacPros now - two 2006 macpros - a couple 2008 macpros - and the rest are early 2009 macpros)
    I will purchase a 3.0 reader if you think it is something we will be able to integrate later, but I also know our
    Macpros may be to old to support such modification. Are there anyspecific card readers you recommend (2.0 vs 3.0)? Any input would be
    greatly appreciated.
    Thank you,
    Kroope

    I was considering one of these:
    http://www.sonnettech.com/product/allegrousb3pcie.html
    LaCie make an interface but for their USB 3 devices only i believe.
    AC

  • Ipnone USB connection issues on mac

    After I erased my harddisk and reinstalled Mavericks my internet connection fall out a 1000 times a day when using my iphone a my internet.
    I have added a few screenshots to show that;
    1. My iphone is connected
    2. that my brower does have connection on and off which show on the tabs on the top.
    I also updated my Ihone to the newst iOS version 7.0.5, and are running on OS X version 10.9.1
    Anyone help me sort this out

    Hi Abdel Mac,
    Thanks for visiting Apple Support Communities.
    It sounds like you are connecting your MacBook Air to your iPhone using Personal Hotspot, but the connection is unexpectedly being lost.
    This behavior could be caused by either your Mac or your iPhone, and I recommend testing both. If possible, you may also want to connect to another Wi-Fi network with your MacBook Air to see if you can reproduce the behavior.
    I recommend starting with the troubleshooting steps in these articles:
    iOS: Troubleshooting Personal Hotspot
    http://support.apple.com/kb/TS2756
    Wi-Fi: How to troubleshoot Wi-Fi connectivity
    http://support.apple.com/kb/HT4628
    Regards,
    Jeremy

  • New Mac Pro keeps looking for a server that isn't there

    So, I just got my new Mac Pro (Mountain Lion 10.8.2) the other day.  I used MIgration Asssisant to transfer most files from my old Power Mac G5.   Computers were connected thru a hub.
    Then I turned on file sharing on the old machine to get some other info transferred.  I then shut down file sharing, physically disconnecting the hub and connecting the new Mac Pro to my DSL modem with an ethernet cable.
    Now when I boot up the new machine, I get a message
    "There was a problem connecting to the server  'Joe Blow's Power Mac G5'.
    "The server may not exist or it is unavailable at this time.  Check the server name or IP address, check your network connection, and try again."
    I get this message three separate times ove a couple of minutes.
    Under the "Go" button in the Finder menu, I've clicked on  "Connect to server..." and cleared the old mac out of the list.
    What am I missing??
    Thanks

    Common causes of this issue include the following:
    Aliases in the iPhoto, iTunes, or iMovie library pointing to the server.
    Bookmarks in the Preview application.
    See iMovie Troubleshooting: Connection Failed, Server Does Not Exist
    Otherwise, proceed as below.
    Please read this whole message before doing anything. This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it. Step 1 The purpose of this step is to determine whether the problem is localized to your user account. Enable guest logins* and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up guest users” (without the quotes) in the search box. Don't use the Safari-only “Guest User” login created by “Find My Mac.” While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin. Test while logged in as Guest. Same problem? After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it. *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing. Step 2 The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login. Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows: 
    Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
    When you see the gray Apple logo, release the shift key.
    If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.
    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    *Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode.
    Test while in safe mode. Same problem?
    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

  • 27 inch iMac, can it be used as a Monitor for the New Mac Pro?

    Hi
    I was wondering if it was possible to connect the new Mac Pro, that is coming out Autum 2013, to an iMac 27 so as to use the iMac as it's monitor?

    Check this article: http://support.apple.com/kb/HT3924
    I would say: yes, according to above article new mac pro should match requirements but until new mac it's not released yet there won't be more info.

  • My brand new mac pro always had Internet connection issues at school. WHY is that? I see the school's Internet working perfectly fine on other PC's, but there is never a day where my mac doesn't have Internet connection issues at school. How do I fix it?

    I got my mac pro in the middle of August. School started the week after. Internet was working perfectly fine at home. But at school, I never had a good connection. Sometimes on the good days I get a connection when I'm sitting at the exact spot in class I always sit at. It's ridiculous and it's frustrating. I invested my money into this laptop and I'm beginning to regret it. I thought it was the school's Internet, but I don't see Internet issues with other PC users. It's most frustrating on registration days and I'm trying to register for my classes before it gets taken, but again... Internet connection issues. It's random. Majority of the time, it doesn't work at all. I've done Network Diagnosis and turning WiFi off then turning it on again. I've done everything I could. I put my money on this laptop and it was a lot of money. I could have bought an 800 dollars laptop and I would have Internet connection anywhere on campus. So, I don't want to continue everyday to regret on buying this laptop every time I try to connect to the Internet at school or Starbucks or anywhere else. How do I fix this? What's the problem ?
    At school, I heard this guy had a problem with Internet connections too and he owned a new mac book pro. He said something like Apple messed up on something, but he fixed it. If I knew mac book pro's had these issues I wouldn't have bought it in the first place. It's freezing on me every other day. It's ridiculous. But what concerns me the most is the Internet connection. So someone please tell me what can I do next to prevent the problem? Am I doing something wrong maybe?

    Hi Kevin,
    I'm using an XLR input mic which is connected to the phantom power enabled XLR mic socket on a USB M-Audio M-Track. The M-Track is connected by USB to the Mac Pro - so effectively I've got an M-Audio USB soundcard with a mic input.  I've also tried a microphone that is a straight XLR to USB cable (guessing with some soundcard chip buried in the usb plug) but that also yields the same effect of bad latency, intermittent quality, stuttering and repeating and echoing (without the speakers on during record so its not feedback).
    The mic works absolutely fine with other recording applications I have on the mac at the moment - albeit non-adobe ones (tested it on the EasyAudioRecorder - and it lives up to its name. it's easy)
    I will try with Audition and report back, but sitting here right now I can imagine it would work fine with audition too - it just seems to be the way premiere is set up for recording into the timeline is a bit sketchy.  I'm willing to accept it might well be a quirk with the new Mac Pro trashcan - I'm not weighting all the woes on premiere.
    Any thoughts or am I out of luck to sit with my fingers crossed for a fix in the next round of updates?
    Nathan.

  • New Mac Pro 2013 late version USB 3.0 hub issue during boot

    Hi all, I just purchased a new Mac Pro 8 core with 32GB of ram and 1 TB drive. When I connect a USB powered 3.0 hub and turn on my Mac Pro, it gets hung on while booting. (Gray screen before the Apple logo appears on boot). If I pull the USB 3.0 hub out, the Mac Pro proceeds to boot normally. Once I am fully booted on my Mac Pro and I plug the USB 3.0 hub back in, everything seems to work fine. I have an enclosure that works off of lightening connector and the enclosure has a USB 3.0 hub onboard. I plug the USB 3.0 hub in that device and every thing seems to boot up fine on the Mac Pro. Any idea why when I plug in the USB 3.0 directly why the Mac Pro ha issues booting up?
    Thanks in Advance.

    The Driver for the Hub does not get loaded until late in the Boot-up process.
    It is common not to be able to use devices on a Hub during boot-up, as they will not be ready (and therefore not available) until the Login screen appears.
    For devices you need during boot-up, attach directly to a built-in USB port on the chassis, not on a display or any other Hub.
    If your issue is only that the device interferes with Booting in general, ask the guys at OWC. They select their stocked items for trouble-free, and train their support people to resolve remaining problems quickly. If there is a problem, they will help you get is fixed quickly -- often providing an advanced exchange if that seems appropriate.

Maybe you are looking for