USB device name not shown in VISA control

Dear All,
I'm trying to control a lighting controller unit which used as a configurable power supply for a LED light panel.
The model is TMS Lite TMS-LC-15-4CH-A1.
It is not a popular device i guess so it doesn't have a labview driver like Agilent, GwInSTEK etc.
As usual i install the usb driver and demo software then i'm able to control the device using demo software.
Then i open my labview 2012 and select a VISA open, i created a VISA control and i expect the device ID to be shown for me to select. (Just like what i usually do for most of the agilent devices).
However this time it does not shown.
I'm stuck and i really hope someone can help.
Thanks!!!

Is it possible that the demo software you got to work isn't releasing the COM port resource?  Have you tried rebooting the computer, and then looking in MAX and the VISA control for the COM port?  Doing this after running the demo software may prevent it from being found if the demo software doesn't release the resource.
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