Usb device not recognized on shuffle

i have a belkin usb 2.0 device with 2 ports. it is plugged into my ibm thinkpad laptop. the mouse works fine in both ports -as does a photo scanner. but for some reason, the ipod shuffle is not recognized - i keep getting a green blinking lite and a message that says "usb device not recognized". funny, because the shuffle worked fine the other week when i installed all the software after purchase. i've updated windows software and reset the ipod. i've read elsewhere that some people have had the same problem - and that it was a malfunctioning usb port on the ipod shuffle. if so, what a piece of junk. maybe i just need to call tech support and ask for a new shuffle - i don't think that downloading the updater, etc. will help. any suggestions? thanks.

If it's working with other computers (using the same USB cable to connect the shuffle), then the problem is probably related to your computer.
If you connect something else to the same USB port (like a USB flash drive if you have one), does it work?
If you are using a USB hub to connect the shuffle, be sure to try a port that is directly on the computer. And try more than one port that is on the computer.
Also, it may be helpful to know some other details, such as type of computer (Windows or Mac) and the version of OS.
Since this is a laptop, if it has a main battery that can be removed, you may want to try disconnecting it from power and removing the battery. Leave it that way for a new minutes. Then, put the battery back, start it up, run iTunes first, and try the shuffle again. If there was a problem with your USB ports, that may correct it.

Similar Messages

"USB Device not Recognized" when shuffle is plugged into computer

Everytime I plug my shuffle into my Dell laptop it comes up with the message "USB device not recognized". The shuffle doesn't show up in my computer or itunes. I've done some of things that it says to try, but I'd really like to get this fixed and get my shuffle working. Typically when I plug it in, it blinks once, yellow/orange, and then no more, and the notice comes up on the computer screen. If this makes a difference, the shuffle worked fine until last summer when my hard drive crashed. Upon installing a new hard drive, the shuffle began to not work/sync with my computer as it had been before. Any suggestions on how to get my shuffle working again? Much appreciated!

Well start with these articles and see if that gets you anywhere...
iPod is not recognized properly by computer when USB drivers are not installed properly or are out of date
http://docs.info.apple.com/article.html?artnum=305136
iTunes for Windows: iTunes 7 doesn't recognize iPod
http://docs.info.apple.com/article.html?artnum=304434
iPod missing in "My Computer" or in iTunes for Windows
http://docs.info.apple.com/article.html?artnum=61711
Also you might try forcing the iPod into disk mode first, then connecting it to your computer and see if that makes it show up in iTunes...
Putting iPod into Disk Mode
http://docs.info.apple.com/article.html?artnum=93651
Perhaps the iPod Shuffle utility might help?
http://docs.info.apple.com/article.html?artnum=305204
Patrick

TS1369 Hello! I have an Ipod Shuffle 2nd Generation and it is not recognized by my Windows 8 based laptop. An error message of 'USB device not recognized' is shown. I have the latest ITunes version installed, and tested the dock in other pc's.

Hello!
I have a problem connecting my Ipod Shuffle 2nd generation to my Windows 8 based laptop. The computer doesn't recognize the Ipod and issues an error message saying 'USB device not recognized'. I tried uninstaling ITunes(latest version) and all other Apple software and reinstaling it back again, checked my USB hubs in the 'Device Manager' section of the Control Panel, you name it.
I could really use some help solving this.
I've turned to the troubleshooting section in Apple Support but it has nothing concerning situations in wich the device isn't even shown in the 'My Computer' folder.
Help a brother out, will you???

Found a solution in another forum http://en.kioskea.net/forum/affich-63733-ipod-not-detected-on-computer (a few posts down).
It was for an IPOD so you can see those details in the link.
Found how to reset a shuffle and inserted it into these instructions - did not have to follow his last steps.
- Turn off computer.
- Plug Shuffle into usb.
- Then you must reset your shuffle
To reset iPod shuffle:
Disconnect iPod shuffle from the computer (if connected).
Move the switch on the iPod shuffle to the OFF position. Note that when iPod shuffle is off, the green stripe by the switch is not visible
Disconnect iPod shuffle from the computer (if connected).
Move the switch on the iPod shuffle to the OFF position. Note that when iPod shuffle is off, the green stripe by the switch is not visible.
- Start computer and it should install the usb driver for the ipod automatically.
- Your i pod will say do not unplug so don't. then open itunes and it will be there.
I did not have to do these thing below – did not get error message and shuffle was displayed in Itunes. / LMc
Just remember to not only eject ipod from itunes but stop usb.
Go to the program icons near the clock and right click the usb icon and "safely remove hardware" will appear and click it.
Stop it and select "apple ipod".

I get the message "USB Device Not Recognized" when I plug in my Shuffle

Help!! My Shuffle worked for the first 3 months I had it. Now when I try to charge it, I get a message that "USB Device Not Recognized". I can't do anything and iTunes doesn't show any devices for me to sync. Please help if you have any suggestions!

Hello ematy,
And welcome to Apple discussions!
I don't have very many suggestions for you except maybe take a look at and try the suggest troubleshooting steps provided in this Apple support document.
[iPhone or iPod is not recognized properly by computer when USB drivers are not installed properly or are out of date|http://support.apple.com/kb/TS1538]
And perhaps this one as well.
http://support.apple.com/kb/ts1369
B-rock

4th generation shuffle "USB Device Not Recognized"

After a trip to the Apple Store with my iPod in which they diagnosed my iPod as being a "dud," I happily came home to plug in my new iPod, which...LOW AND BEHOLD...displayed the same issues. Here is what is happening:
1. I plug in my iPod Shuffle to my HP Pavilion running Windows 7.
2. I hear that noise (boo-boop)recognizing that a device has been plugged into my USB drive.
3. A message pops up in the right-hand corner of my computer that reads, "USB Device Not Recognized" at which point I click for more information.
4. The detailed view shows the following message: "Windows has stopped this device because it has reported problems. (Code 43)"
What I've already tried:
1. Uninstalling and Re-installing all of the drivers under the Universal Serial Bus Controller in the Device Manager.
2. Running updates on iTunes and on my Windows Operating System.
3. Updating iPod drivers.
PLEASE HELP! I am frustrated. I had a 2nd generation Nano that was stolen out of my car, but it worked fine for years. Also had an old shuffle (2nd generation) that worked fine with this computer/operating system. Any advice helps, I don't want to wait another 2 hours at the Apple Store only to be sent home with another device that doesn't work with my computer.

Did you try this:
http://support.apple.com/kb/ht1925
It sounds like the Apple USB stuff is your problem. I would just do the full uniinstall and reinstall.
Make sure you connect directly to computer, not through a USB hub.
If none of that solves the problem, try creating a new user and see if it works when you log on as that new user. If it does work, you know you have something installed on your normal account that is fooling with the iPod.
i

USB Device Not Recognized (&IPOD WILL NOT TURN ON)

I have had an iPod Shuffle G2 for 6 months now with no problems until today.
It went flat when I was at my friends place so when I got back to my mums I plugged it into my laptop and it told me "USB Device Not Recognized One of the USB devices attached to this computer has malfunctioned and windows does not recognize it" I thought there was just a prob with that port in my laptop, so I put it in the other one. So I though Ill wait until I get to my nan and pops and put it in there computer which is where I sync it. Same problem in both ports. Except on this computer the orange light is on but doesnt flash.
Now my iPod doesn't turn on at all..
Which is fantastic..
Help yeah?
My mum is gonna kill me.

thank you for you help so far. I am very frustrated with this thing. I have been trying to correct this problem for hours.
I will try to disable virus protection. but I will have to enable virus protection again. what should i do?

"USB Device Not Recognized", and I tried the 5 R's and all that....

OK, I just got a new shuffle, and my computeris also new. I am using a Dell with Windows Media XP. I also just installed iTunes 7.5.
Whenever I place the shuffle on the dock the charging light comes on for a few moments, then I get the pop-up message:
"USB device not recognized. One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it. No drivers are installed for this device."
Then the charging light turns off.
iTunes does not show any "source" or recognition of the shuffle being attached.
My sons recieved Scandisk mp3 players and they are both working on my new computer with no issues.
I did try to remove iTunes from my computer, re-install, and then dock the shuffle again, and got the same results.
Any suggestions?
Thanks.
Windows XP

I have experienced the same problems and frustration as many of you with Windows not recogizing the shuffle. Looking to forums, changing drivers, using another computer for answers.
The shuffle I purchased for my wife did not work with our primary laptop (Windows XP 1.1 usb ports) but it worked successfully with another laptop (same OS and usb version).
Grasping at straws, I remembered I had a USB extension cable and connected the shuffle usb connection in the extension cable and the extension cable into the usb port of my PC. It worked. It seemed to make a better and more snug connection with my laptop usb port than the usb connection with the shuffle.
ITunes also recognizes the shuffle. I am curious if this resolves the issues many of you are having.

USB Device Not Recognized

Operating system: Windows Vista
Error: USB Device not recognized
While actively on the computer, we suddenly got a message stating that the USB Device was not recognized. The only thing plugged in to the USB port was a mouse. Tried all the ports, same message. Tried another mouse, same thing. Tried a thumb drive, and low and behold, 2 of the 3 USB ports worked. Tried a URL from MS which is supposed to help with this exact problem and possibly fix it: http://windows.microsoft.com/en-us/windows-vista/Tips-for-solving-problems-with-USB-devices
This didn't work.
Contacted HP support and they wanted me to restore back to a restore point as well as updating my BIOS. After searching the issue more extensively using Google, I found that several people said to do this:
Shut down the computer
Remove the power plug
Remove the battery
Put the battery back in
Power up the computer (without the power plug)
This forces a hard reset.
Almost as if by magic, the problem disappeared. A much simpler and less technical solution to the problem than what HP recommended!!!!

Hi @yani1015,
Welcome to the HP Support Forums! I see when you were installing your HP Printer you got a message on your Computer saying 'USB Device not Recognized.' To better assist you can you leave me with the following information:
1. What is the Exact model of HP Printer you are using?
2. What is your current Operating system, Windows or Mac and which version?
3. Were you able to install the printer?
4. Did you plug in the USB prior to the software prompting you to?
Click here to download and run the Print and Scan Doctor > www.hp.com/go/tools- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
Please let me know what the PSDR finds, I will watch for your reply.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

USB Device Not Recognized issues

I have a Qosmio X505-Q860 and I've been getting the 'USB Device Not Recognized' error constantly for several months. I've never plugged anything into any of my USBs and the error is now causing a nice Blue Screen (which happened about 4 times yesterday within 1 hour). I've tried uninstalling the problem USB hub but it keeps telling me that it failed to uninstall (I'm on my administrator account when doing this). How in the world do I get rid of this so my computer stops crashing and driving me crazy!?
Edit: I should also mention that everything is up to date (I check often and checked just now).
"A stopped clock is still right twice a day."

I suggest trying another USB cable. If you are positive that your cable is not the issue then try resetting the iPod and booting into disk mode (Hold menu+select down until Apple logo appears. Then hold menu+play/pause down and the iPod will go into disk mode, see if the computer recognizes it then. If that works then their is either a software issue on the computer or a firmware issue. Worth trying to restore but backup all your iPod's files first!

"USB Device Not Recognized" Bubble/ Ipod won't connect to Windows

Whenever i connect my ipod to my computer the ipod goes to "do not disconnect" and a bubble pops up on my computer saying "USB DEvice Not Recognized" i have switched it to all of my usb ports and unplugged all usbs except for my mouse at the same time. this happens 95% of the time. my ipod does charge while connected and it has only connected to itunes once in the past 2 weeks. im not sure if it is itunes because it started around the time i updated to itunes 7. since it is a windows bubble though i think it is a windows or ipod problem and not itunes. i have a dell that isnt great but works fine.
thanks for any help.
... Go TTU!

Make that two idiots. My roommate got a Sansa and I decided to try out the cable. Nothing happened. Now suddenly my nano isn't recognized by my computer. I'm glad I read your post, now I can stop looking high and low for a solution. Until this happened it worked good as new.

"USB device not recognized" when ipod plugged in???

(ipod mini 4gb)
When I plug my ipod into my laptop I get the message: "USB device not recognized." It says the device has malfunctioned!!! If I click on this error message it says my ipod is an unknown device and no drivers are installed for it???
It was working fine until a few days ago. If i reset it I can charge it up but that's all, it still does not appear in itunes or on my computer.
I've tried eveything on the help website but nothing works! Can anyone help?!
patriot 3050 Windows XP

ok my question is do you have a mac or windows based laptop
here is why and what happened to my ipod mini
my ipod mini was connected to my macintosh charging while i was using my imac and it came up with a system update 10.4.3 i installed it and finished installing it and afterwards my apple wouldn't recongnize my ipod mini or even display it one the screen i found out by myself that when the apple update got to the end of the update it installed new hard drive drivers but also installed the drivers on the ipod mini which locked out the mini's internal hard drive and my mini then stop responding it would play music and charge but wouldn't connect to the computer
so what i did to fix it was this
i went into utilites in mac os x tiger or any version of os x has this and selected disk utility you will notice that the ipod will appesr in disk utility but not on the desktop this is due to a recent system update driver that isn't compatible with the internal drive on the ipod mini so in disk utility just select format the drive in a mac os partition standard works the best it will then format the ipod and the ipod will apear in the desktop again but not as a ipod let me explain when you format the ipod using the disk utility it formats and even erases the firmware of of the hard drive on the mini so when you are done formating the ipod run the ipod updater to reinstall the ipod's operating system and presto your ipod will now work again
warning: i don't know how to fix this on a ipod in windows so if this is a windows based laptop you need to find someone witha macintosh to do this with sorry

USB device not recognized ... any help ?

Hey guys,
So i went to plug my iPhone 3G into my PC running Windows Vista and it comes up with the error message,
"USB Device Not Recognized
One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it."
Last time this happened I uninstalled the USB Root Hubs on my computer and when they reinstalled my iPhone connected, but it has happened again and this method no longer works.
I've tried restoring my phone, turning it on and off, i tried stopping my computer from turning off my USB ports but to no avail...its getting very frustrating because i can't sync my phone
ANY suggestions would be great PLEASEEEE!
Message was edited by: chris__robin

Try a different port and a different USB cable.

USB device not recognized - ipod video-help!!

when I connect my ipod video, I get a message "USB device not recognized", when I click, I get: "no drivers installed for this device". I have re-installed the ipod software, reset the ipod and re-installed itunes, just in case. I have been on this problem since Christmas. Any ideas at all, anybody?
dell Windows XP

I have this EXACT same problem. And my ports are definitely 2.0 USB. I've uninstalled and installed all the iPod, iTunes and Quicktime components at least 4 times. I've reset the iPod. I've read everything I can get my hands on... nuthin'... nada...
Can anyone help?

"USB Device Not Recognized" Message when connecting iPod Nano

I get the following windows pop up when connecting my son's iPod Nano
*"USB Device Not Recognized"*
*One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it. For assistance in solving this problem, click this message.*
I have successfully connected this device to this computer before so I don't know what has changed.
Message was edited by: ipodnannouser

This did not work for me. I have a laptop that was running Windows XP, and it had no problems recognizing the iPod. I was having problems with XP, and rather then reinstall XP, I did a clean install of Vista. I did a settings transfer, so the new install of iTunes came already configured--I mention this since I don't know if it was a factor.
When I plugged in the iPod, I got the USB Device Not Recognized. The usbstor.inf file did not fix the problem. However, the solution at http://www.winvistabeta.com/groups/275128/ipod-usb-device-not-recognized/message .aspx did fix the problem. Do this:
Reset the iPod:
1. Unplug the iPod.
2. Turn the hold switch to HOLD and then back to off.
3. Hold the Center and Menu buttons for 6 seconds until you get the Apple logo when you release them.
4. Plug in the iPod. It should now be recognized.
This worked fine for me the first time. Thanks! Jack

Ipod 7th generation. bought it 3 days ago. no problem then but now won't turn on. I keep getting a usb device not recognized (and i keep changing ports to no avail). what to do?

ipod 7th generation. bought it 3 days ago. no problem then but now won't turn on. I keep getting a usb device not recognized (and i keep changing ports to no avail). what to do?

wish i can rmber how mine was fixed i think i just waited tried again and likr magic it worked again left itunplugged, i was like you recently boughtand it happened to me, now i have another diffrent promblem with it.

Usb device not recognized on shuffle

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