USB EHCI chipsets causing Windows 7 x64 failures in Pavilion

I use Acronis TIH 2012 to backup the primary and logical partitions on my pavilion g6 notebook, currently running windows 7 x64 with 8Gb RAM. I have a problem on this particular notebook, it looks like a hardware compatibility issue, and this query is about the USB hardware of the notebook compared to other pavilion machines. The problemI can successfully backup the primary partition (C: drive) of the internal SATA HDD to a separate logical drive on that internal HDD, but when I try to backup the C: drive to an external USB3 drive the backup starts, creates two 4.7Gb files (out of a usual 6 files in the set) on the external drive and then fails. Fails HARD - usually I need to completely remove power (mostly by removing the battery) and do a cold boot to get control back. The failure seems to occur when the software thinks the usb drive has disconnected. The softwareThe TIH application is a 32bit item that works fine on a 32bit windows 7 platform (desktop and laptop) both using external usb3 drives as the target. Those machines however only only 4gb RAM installed. Other software - eg windows explorer and demanding video editing programs - work fine using data on the external usb drive. Pavilion hardwareA member (joey) on the Acronis forum has reported a case where a specific combination - windows 7 x64, more than 4Gb RAM and the nvidia EHCI chipset - caused his Pavilion a6403 system to malfunction using an external usb3 drive with this combination. Microsoft issued a specific hotfix for this - see the Kb article here https://support.microsoft.com/en-us/kb/976972which Joey reports as correcting the problem. The questionMy notebook and Joey's are members of the HP pavilion family. Both use the same windows 7 x64 OS, and have more than 4Gb RAM. Does my g6-2002 use the same nvidia EHCI usb controller chipsets as the a6403? In short, could his problem and mine be the same one? Thanks, Davidk10

Quote from: Bas on 19-November-10, 22:57:34
Those few need extra drivers.
As they are USB3.0 ports: http://eu.msi.com/index.php?func=downloaddetail&type=driver&maincat_no=1&prod_no=2025
Yea as I stated earlier, after installing these drivers all the usb ports stopped working in the current windows 7 install.

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FramePoisonSize: 65536
InstallTime: 1402339725
Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x679a, AdapterSubsysID: 6616103c, AdapterDriverVersion: 14.100.0.0
D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
StartupTime: 1402758510
SystemMemoryUsePercentage: 30
Theme: classic/1.0
Throttleable: 1
TotalVirtualMemory: 4294836224
URL: http://www.newegg.com/Product/Produc...D=3938566&SID=
Vendor: Mozilla
Version: 29.0.1
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :
MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IP] : 2 : 3 :
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
RSVP TCPv6 Service Provider : 2 : 1 :
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP UDPv6 Service Provider : 2 : 2 :
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed."
I noticed the file "mswsock.dll" mentioned so I looked for issues with it. Apparently there are issues with malware and Firefox and that file. I have scanned and it found nothing, plus this issue has existed in three formats of my drive and windows re-installs (for other reasons, I didn't format and re-install just to make sure there was no malware) so I'm pretty sure there are no problems with malware.
I am running a Minecraft server and I have a static IP set up, but I've been doing this for three years without issues so I don't think that's the issue either.
I have tried disabling all plugins. Still crashes and crashes Windows with it.
I have run Memtest86+ and the windows memory tester. Not a memory issue.
Here's my troubleshooter info: {
"application": {
"name": "Firefox",
"version": "29.0.1",
"userAgent": "Mozilla/5.0 (Windows NT 6.3; WOW64; rv:29.0) Gecko/20100101 Firefox/29.0",
"supportURL": "https://support.mozilla.org/1/firefox/29.0.1/WINNT/en-US/"
"crashes": {
"submitted": [
"id": "bp-588b7adc-28fd-43ab-bc02-91dda2140614",
"date": 1402766691156,
"pending": false
"pending": 0
"modifiedPreferences": {
"accessibility.typeaheadfind.flashBar": 0,
"browser.cache.disk.capacity": 358400,
"browser.cache.disk.smart_size.first_run": false,
"browser.cache.disk.smart_size.use_old_max": false,
"browser.cache.disk.smart_size_cached_value": 358400,
"browser.places.smartBookmarksVersion": 6,
"browser.sessionstore.upgradeBackup.latestBuildID": "20140506152807",
"browser.startup.homepage_override.mstone": "29.0.1",
"browser.startup.homepage": "http://scratch.mit.edu/|http://lotro-wiki.com/|http://localhost:8080/",
"browser.startup.homepage_override.buildID": "20140506152807",
"browser.tabs.warnOnClose": false,
"dom.mozApps.used": true,
"extensions.lastAppVersion": "29.0.1",
"font.internaluseonly.changed": true,
"gfx.direct3d.last_used_feature_level_idx": 0,
"network.cookie.prefsMigrated": true,
"places.database.lastMaintenance": 1402771877,
"places.history.expiration.transient_current_max_pages": 104858,
"plugin.importedState": true,
"plugin.disable_full_page_plugin_for_types": "application/pdf",
"privacy.sanitize.migrateFx3Prefs": true,
"storage.vacuum.last.places.sqlite": 1402344545,
"storage.vacuum.last.index": 1
"graphics": {
"numTotalWindows": 1,
"numAcceleratedWindows": 1,
"windowLayerManagerType": "Direct3D 10",
"windowLayerManagerRemote": false,
"adapterDescription": "AMD Radeon HD 7900 Series",
"adapterVendorID": "0x1002",
"adapterDeviceID": "0x679a",
"adapterRAM": "3072",
"adapterDrivers": "aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64",
"driverVersion": "14.100.0.0",
"driverDate": "4-17-2014",
"adapterDescription2": "",
"adapterVendorID2": "",
"adapterDeviceID2": "",
"adapterRAM2": "",
"adapterDrivers2": "",
"driverVersion2": "",
"driverDate2": "",
"isGPU2Active": false,
"direct2DEnabled": true,
"directWriteEnabled": true,
"directWriteVersion": "6.3.9600.17111",
"webglRenderer": "Google Inc. -- ANGLE (AMD Radeon HD 7900 Series Direct3D9Ex vs_3_0 ps_3_0)",
"info": {
"AzureCanvasBackend": "direct2d",
"AzureSkiaAccelerated": 0,
"AzureFallbackCanvasBackend": "cairo",
"AzureContentBackend": "direct2d"
"javaScript": {
"incrementalGCEnabled": true
"accessibility": {
"isActive": false,
"forceDisabled": 0
"libraryVersions": {
"NSPR": {
"minVersion": "4.10.3",
"version": "4.10.3"
"NSS": {
"minVersion": "3.16 Basic ECC",
"version": "3.16 Basic ECC"
"NSSUTIL": {
"minVersion": "3.16",
"version": "3.16"
"NSSSSL": {
"minVersion": "3.16 Basic ECC",
"version": "3.16 Basic ECC"
"NSSSMIME": {
"minVersion": "3.16 Basic ECC",
"version": "3.16 Basic ECC"
"userJS": {
"exists": false
"extensions": [
"name": "Adblock Plus",
"version": "2.6.3",
"isActive": true,
"id": "{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}"
"name": "Troubleshooter",
"version": "1.1a",
"isActive": true,
"id": "[email protected]"
Like I said before, sorry if this is vague. Let me know if you need more info and hopefully I'll be less impatient with this site then.
I'm running Windows 8.1 64 bit. My full specs are here: https://pcpartpicker.com/b/FfJxFT (I've upgraded to Windows 8 and replaced the dead hard drive now. My new drives are a 120Gb Samsung 840 EVO and a 1TB Seagate Barracuda).
Thanks.

'''''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''''' {web link}
While you are in safe mode;
Press the '''<Alt>''' or '''<F10>''' key to bring up the tool bar.
Followed by;
Windows; '''Tools > Options'''
Linux; '''Edit > Preferences'''
Mac; ''application name'' '''> Preferences'''
Then '''Advanced > General.'''
Look for and turn off '''Use Hardware Acceleration'''.
Poke around safe web sites and see if there is still a problem. Then restart

How to install USB flash drive in windows 7

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Hi,
Could you please help us to know what is your computer, Please use the following instructions for find out the model/product of your machine:
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BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

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