USB HDD feature is a joke? This seems to be a popular issue...

Anyone have any ideas as to how we can get Apple to listen regarding this feature? I see many posts on here by people with issues regarding being able to access their HDDs, and not many are answered. It's pretty obvious that there is something wrong with the set-up. This is THE reason I bought the Airport Extreme. When I first set it up, it was working and I was very happy with it. A day or two later and now I can't connect to the HDD. When I do, it loses it's connection a random amount of time later and I have to unplug/restart everything in order to get it working for what could be 5 minutes or 15 or maybe an hour or two. I am using a WD 1TB drive, and will gladly switch if there is something that will work better with this. (I've read that it could be due to the WD HDDs "hibernating" when not in use)
I've read that going back to firmware 7.4.1 has solved the problem for some people, but I can't find it anywhere online now that Apple has taken it off their website. (if you click the link to download, it brings you in a circle) Does anybody know where you can get it or if there are any alternatives that they've resolved themselves to? I just want to be able to have a HDD set up on my network where all of my computers can get to it without having to have a central computer on all of the time. I was going to try an N+ router that is now on the market, but that doesn't support dual bands like the AEBS.
Any help would be greatly appreciated - I know that there are many theories out there...even if you have it and it is working for you - just sharing your set up would help some of us out.
Message was edited by: Optical27

I'm not sure if this will matter, but I just sent a message on the Airport Extreme through the feedback page on the main website. Not sure if anybody cares, but if you do, why not try to send them a message regarding these issues as well? (I don't normally do stuff like this, but figured now would be a good time if any to try it)
Here's my post:
I'd just like to say that I am a new Apple customer and couldn't be happier with my Macbook Pro. The Airport Extreme & Time Capsules on the other hand, not so much. The major reason that I purchased these was to have an external harddrive that I can access anywhere on my network, and that has not been delivered. I paid a premium for both of these products and I feel that I've been left in the cold along with many other people in the support discussion forums. There are major issues with being able to connect to the attached hard drives and it doesn't seem like your company is making any attempt to fix them. (in fact it seems to be getting worse going by the posts in the forum) I'm sorry, but I am not going to pay to talk to your representatives over the phone to discuss this matter. I have no faith that will lead to a resolution, and I'm guessing if that was of any use somebody would've mentioned it on the forums by now.
Could you please listen to the appeals of a new customer and try to resolve this issue? (or even look on the message boards that you are hosting and acknowledge that there is a problem?) I really want to believe in your product, but if you don't care about them, why should I? I know that this is merely a feedback submission, but I really hope that it is heard by someone in your company that matters.
Thank you

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    /dev/sdb2 294889140 312576704 8843782+ 7 HPFS/NTFS/exFAT
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    Last edited by newbie55 (2011-09-23 22:19:58)

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