USB Modem problems on old iMac

*I was reffered here from another subforum, so this is actually cross-posted. Sorry... *
I'm trying to help my dad install a new modem on his tray-loading tangerine iMac. This was my first computer, and she's still doing well except for the modem being taken out by lightning, for the second time. The first external modem he used was the Supra Express USB modem, and it remains in the network list. I've asked him, but there doesn't seem to be a way to delete the previous modem config--all the options are grayed out.
The error he keeps getting is "communication device does not exist." He's installed the Smart One 56K USB External Data Fax Modem for Mac (56USBPMAC). It's supposed to be compatible. He's configured the modem with his ISP info and selected the modem script from the scripts list from the Network Prefs, but he still get this error (it's the same as the one he got before installing).
Anyone know what could be the problem?
His info:
iMac G3 rev. B CD-ROM tray-loading
OS 10.3
RAM 96k

Hi Jessica
This is from memory so I may get things wrong.
In the network pane you should get the option to select the order in which the coms devices are chosen. Usually you just drag the one you want to the top of the list and that's that.
I'm not sure if it works with modems as I haven't dealt with one in over a year now!

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