USB mouse does not work

hi All
I bought a new HP laptop few days ago,when I installed Win7 pro on it after a few minutes, the usb mouse stopped working. Its light still lights up ,but the cursor does not react. The drivers of the device are installed and working properly. the mouse will
not work until I click "scan for hardware changes"in Device Management . but when I restart the computer, it happend again . but win7 home edition seems does not have this problem. please help. thanks

Hi,
I suggest updating the latest BIOS and chipset from HP site, then reinstalling USB controllers to check the result. If any USB hub is used, please bypass it.
http://blogs.technet.com/b/asiasupp/archive/2010/11/23/error-message-one-of-the-usb-device-attached-to-this-computer-has-malfunctioned-and-windows-does-not-recognise-it.aspx
Also, please perform
clean boot, disable your antivirus and firewall
temporarily to avoid any blocking. If the issue persists in clean boot, test the issue in Safe Mode and Device Clean boot.
Device Clean Boot
1. Go to Device Manager
2. Expand "Sound, video and game controllers".
3. Right Click on Audio device and choose disable.
4. Please use the same method to disable other dubious hardware such as: internal modem, and CD-R drive. Please note some devices such as video adapter are not available
to be disabled.
5. After that, restart the computer and then test the issue. If it does not occur, you can enable the device one by one to narrow down this issue.
After you found the device that causing the problem, you can resolve by installing last driver or replacing the device.
Best Regards,
Niki
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