USB mouse failure

The wireless USB mouse I had been using on my Ideapad S10-2 for nearly a year suddenly stopped working. I borrowed a friend's wireless mouse for the time being and later that same day that mouse (only a couple months old) stopped working as well. Neither mouse works on any other laptop either. When you plug them in nothing happens, i.e. they're both dead. fairly expensive mice, too! Now I don't dare put anything into the USB port where the problem occurred.
What can be the matter? I still have warranty left and would like to get things fixed, but am unable to find a single phone number or website in Finland to get an address where I could take or send my Lenovo Ideapad. Not one of the phone numbers I've obtained lead anywhere useful, and in fact, the number quoted by Telia-Sonera (where I bought this Ideapad) and several other sources keeps the customer revolving around the same recordings to no end or offers this website for an answer regardless of which recorded instructions you follow! I do not want discussion; I want my Ideapad fixed before the warranty runs out!
Thanks, people!
Kirsimarja Helppi
Solved!
Go to Solution.

Thanks for the tips!
If someone would be so kind as to disable the phone number you gave, it would save people time and trouble. Also, if there is no place in Finland to take a Lenovo Ideapad to be fixed even though it still has warranty left on it, I wish that information were available when making the decision to purchase, and certainly no later than if something goes wrong. I've spent all kinds of time looking for a dealer that possibly doesn't even exist. I know it's not your fault, but it also is not fun, so maybe you could pass the word along...?
Again, thanks! Very kind of you!
Kirsimarja Helppi

Similar Messages

Intermittent USB mouse failure?

Has anyone else run into this? I have a 1Ghz "dome" iMac G4 that I've had for four years or so, and have always run the same keyboard (original Apple) and mouse (Kensington optical 2-button with wheel). Lately, though, I've noticed that at random intervals the mouse goes "dark" and no longer responds. After another random interval, anywhere from a couple of seconds to many minutes, the mouse lights up again and all is well. The mouse is plugged into the keyboard's USB port, and the keyboard stays responsive all during these episodes.
All I can think is that I have so much USB stuff plugged into the thing that I am drawing the current down on the USB bus to where it can't drive everything anymore, so it cuts off the mouse. I have an external Belkin FireWire/USB hub and an EyeTV 250 plugged directly into the iMac, and at various times, a wireless phone, a SanDisk memory card reader, or a 5G iPod plugged into the three USB sockets on the Belkin. The keyboard is plugged directly into the iMac, not into the Belkin hub. There are also several external FW drives plugged into the Belkin or the FW ports on the iMac.
Anyone else ever run into this? Jeez, in retrospect I wish I'd waited to get one of the later units with USB 2.0 on it... I don't think the current draw would be any different, but at least I could spend less than a whole day resyncing a new iPod or downloading 500 pictures off an SD card!
Does it smell like I'm just running out of current on the USB side? This didn't happen until a few months ago, when I started using the iMac a lot more and plugged more stuff into it. I just figured that each port would be powered individually, rather than sharing a pool of current. Since only the keyboard and mouse are on the one USB port, and always have been, maybe the three USB ports share a single power line? Any ideas?
Turtle

Actually I have very infrequently experienced this on my iMac G4 (USB2.0) but I'd always put it down to the elderly mouse I'm using; it isn't nearly often enough for me to actually do anything about it.
I have the (Microsoft) mouse and a Bluetooth dongle connected to the keyboard, I also have a TV tuner connected direct to the iMac and a powered USB hub connected to the third port. I assume that you are powering your Belkin hub?
Unfortunately System Profiler doesn't really give us the ability to investigate this as the "Power" figures (measured in milliAmps?) as the figures seem to be generic rather than an actual figure of draw.
Have you considered a Firewire Card Reader?
mrtotes

Endless loop on iMac after OS update, wont recognise wired USB mouse

I just installed an update on my 2010 iMac, running 10.7.5 and it completed successfully, but now I am stuck in an endless loop on startup. The dialog that shows up over the startup screen (user icons showing up correctly behind it) is from the Bluetooth Setup Assistant, and is titled "Bluetooth Mouse or Trackpad Setup". Its telling me there's no wireless mouse or trackpad connected, which is absolutely true. I prefer wired mice and don't use a trackpad with my iMac. There is a Logitech USB mouse attached that I've been using for a long time, it worked fine immediately before the update. It was plugged into my Apple wired keyboard, but I've also rebooted with it plugged into the Mac directly thru a USB port on the back. Same thing both ways.
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Anybody got a way out of this??

Wow. Would never have believed that was possible (that's why I didnt consider it...). It appears that indeed the software update itself fried the mouse. The same mouse whose last click was to click the "Restart" button on the software update dialog. A different iMac won't recognise it either, and the mouse from that Mac breaks the endless loop from the Bluetooth Setup Assistant. Looks like I need to find a new mouse, I wonder if I can still find one with a wire...
Any thoughts on whether this was pure blind coincidental failure, or is there some way a restart itself could damage a mouse somehow??? Hard to imagine the software did it per se, so perhaps it was one final reboot that broke the camel's mouse's back?
Thanks, Linc.

USB mouse fails intermittently

My USB mouse (on 17"G4 PowerBook 1.67) fails intermittently. It will just freeze. If I unplug the mouse and replug, it will start working again. Both ports behave the same way, and I've tried two different mice. Same result.
I've done the Power Module Reset for this machine (Unplug power; remove battery; press/hold "start"). As promised, the clock needed resetting, but it didn't fix the mouse/USB problem.
Problem occurs unpredictably; sometimes will go a day or two between failures; other times only a few minutes.
Any clues?

I posted this in the wrong forum (15" aluminum) but I saw your post, it may be the same problem. I have a 15" PB 1ghz/2gb ram, 10.4.9. USB mice do not work, or only VERY erratically. I have tested several mice, and some work not at all, just blink a couple times, and some work when I jiggle the wire just right, but only briefly.
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USB mouse does not work

hi All
I bought a new HP laptop few days ago,when I installed Win7 pro on it after a few minutes, the usb mouse stopped working. Its light still lights up ,but the cursor does not react. The drivers of the device are installed and working properly. the mouse will
not work until I click "scan for hardware changes"in Device Management . but when I restart the computer, it happend again . but win7 home edition seems does not have this problem. please help. thanks

Hi,
I suggest updating the latest BIOS and chipset from HP site, then reinstalling USB controllers to check the result. If any USB hub is used, please bypass it.
http://blogs.technet.com/b/asiasupp/archive/2010/11/23/error-message-one-of-the-usb-device-attached-to-this-computer-has-malfunctioned-and-windows-does-not-recognise-it.aspx
Also, please perform
clean boot, disable your antivirus and firewall
temporarily to avoid any blocking. If the issue persists in clean boot, test the issue in Safe Mode and Device Clean boot.
Device Clean Boot
1. Go to Device Manager
2. Expand "Sound, video and game controllers".
3. Right Click on Audio device and choose disable.
4. Please use the same method to disable other dubious hardware such as: internal modem, and CD-R drive. Please note some devices such as video adapter are not available
to be disabled.
5. After that, restart the computer and then test the issue. If it does not occur, you can enable the device one by one to narrow down this issue.
After you found the device that causing the problem, you can resolve by installing last driver or replacing the device.
Best Regards,
Niki
Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

MSI 880GM-e35 Wakeing up from sleep by USB mouse or USB keyboard

I have two 880gm-e35 boards that will not wake up from sleep by Keyboard or mouse. (S3) sleep condition.
-They wake up by tapping the power button..ok.
On the E-35 boards If I set the (S1) Sleep condition where the fans stay on and power light does not blink, they wake up by USB mouse.
I have a 880gm-e43 that does wake up from (S3) sleep by usb mouse or keyboard.
They are configured about the same, the E43 has a couple more options in that area but basically the same.
Is that normal, The Bios kind of implies that it should wake up from S3, but no luck.
Not a big deal, but I would prefer the USB wakeup, if possible..!

Thanks for the reply. On the right track, but could not find that option.
maybe I will look to see if they have other bios options for that board.
Thanks again...

USB mouse and keyboard don't work on HP Pavilion g7 2203sd, Windows 8.1.

It is not possible to use a USB mouse or keyboard on the HP Pavilion g7 2203sd notebook running Windows 8.1.
A wireless mouse used to work (already some time ago), but now wired or wireless mouse and keyboard don't work any more.
I have tried removing USB devices in the Windows Device Manager and let Windows detect them again, but it does not work.
I read somewhere that it might have to do with the xHCI USB controller that is installed.
I tried removing that and connecting the USB mouse but no succes.
I also looked for driver updates or something to disbale in the BIOS (like xHCI), but nothing found for that.
Can anybody help me with this problem.
Thanks!

Dear Customer,
Welcome and Thank you for posting your query on HP Support Forum
It looks like you are having issues with the Keyboard on your Notebook.
We will surely assist you with this.
Let’s start with a questions.
1. Was there any liquid split on the Notebook Keyboard
2. Is there any Dust settled on the Notebook Keyboard
3. Are there any Keys which are fallen off / Any Keys which are loose
Troubleshooting:
Step 01. Could you please check and verify if External Keyboard works fine or not?
Note: Please click on the below shown link to find more troubleshooting steps
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03738933&tmp_task=solveCategory&cc=us&dlc=en&lc...
Hope this helps, for any further queries reply to the post and feel free to join us again
**Click the KUDOS star on left to say Thanks**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Thank You,
K N R K
I work on behalf of HP

No usb mouse/keyboard detection on K8n Diamond

My logitech ultrax wireless media desktop ( infrared combined reciever, only one usb port) does not be detected with a computer reboot .
When i switch in the bios" usb mouse detection" at disable ( or !!) enable, it works for a while but a few reboots later is stops working again.
Already updated and reinstalled the driver.
someone with the solution ??
Thanks
Hans

Hi,
My first question is...why so many re-boots?
I have a wireless USB K/B and mouse similar to yours.
If my system ever froze (it no longer does this btw) on restarting the PC the K/b would not be seen in BIOS startup.
You can solve this by doing the following after turning off your PC.
Simply reach around the back of your PC and switch off the PSU power switch for at least 10 seconds.
Then turn it back on and power up the system using the regular power switch on the front of the case.
Voila...the system sees the keyboard...without the need for a CMOS reset.
It all has something to do with the PSU maintaining power to the USB ports/devices when the PC is shutdown...this is for components such as USB modems/routers or similar devices.
It takes a PSU power down to reset the relevant USB component circuitry.
Meanwhile, there might be an issue with your system stability if you keep having to reboot.
K6dude

Wake from sleep when docked to Mini Dock using USB mouse or keyboard attached to dock

I'd like to know how to wake a T520 connected to Mini Dock (type 4338). I have a basic USB mouse (wired) connected directly to the dock. I've verified all of the items in Device Manager (mice and USB ports) are enabled for "waking the computer".
In the article below, Lenovo says it's not possible to wake it by connecting directly to the dock....they say it's "not a limitation of the dock"... but "by design". Of, course that's the line all companies say now a days. But it CLEARLY IS A LIMITATION. They say the only way is using the power button on the dock. What a waste.
Lenovo article:
http://support.lenovo.com/en_US/diagnose-and-fix/detail.page?DocID=HT077684

the

No USB mouse or keyboard installing Win7

No mouse or keyboard when installing Windows 7 Pro in new K450e.
PC boots to Win7Pro media.
No USB mouse. Lazer light not on.
USB keyboard not responsive.
BIOS set to Legacy.
Found no mouse /keyboard setting in BIOS.
USB enabled in BIOS.
What is the issue?
hime

After installing Windows 7 did you also install the Chipset Driver, Intel ME Driver, Keyboard and Mouse Driver and the USB 3 Driver? If you didn't then that would account for the various hardware items not being recognized. Always install the Intel Drivers first and then the rest.
The link below is for the available drivers from Lenovo for your model. Just select your operating system in the top box for the correct driver listing.......
https://support.lenovo.com/us/en/products/desktops-and-all-in-ones/ideacentre-k-series-desktops/leno...
Owner & Operator of the following:
● Lenovo Ideapad Z570 w/ Win 7 & Win 8.1 Dual Boot ● Lenovo Yoga 3 Pro w/ Windows 8.1 ● Toshiba A75-S206 w/ Win 7
● IBM Thinkpad T-23 w/ Win XP ● IBM Thinkpad T-22 w/ Win XP • As well as multiple desktops dual/triple booting XP, Vista and Win 7.
★ Find a post helpful? Thank that member by clicking on the ☆Star☆ to the left awarding them a Kudo.
★ Posting a problem and a reply is helpful and it answers your question, please mark it as an "Accepted Solution"
★ I'm not a Lenovo employee, just a volunteer geek who likes to help folks. Enjoy your time here, pay it forward by helping others !
★ Sorry, I don't answer questions via Private Messages. Posting in the appropriate forum is the best way to get assistance.

Macbook pro Late 2011 13.3 inch i7 keyboard and trackpad not working bluetooth showing a cross sign and no usb mouse is detected. Almost dead keyboard and mouse. Earlier same problem used to be solved by opening the lower cover and closing it.

My macbook pro 13.3 inch i7 late 2011 edition has previously encountered unresponsive trackpad and keyboard. To solve that, I used to open the back cover and then close it. It has been working fine since that. Yesterday, same thing happened, this time I noticed that bluetooth icon is showing a cross sign across it and keyboard and trackpad were unesponsive. After some time , everything worked fine and bluetooth sign was back to normal. Then , suddenly it went back to the problem. I shut it down by holding the power button. When I booted it again, I could not login because keyboard and trackpad were not working. I attached a HP mouse it didnt work. I opened the back cover disconnected the battery and then connected it again, didnt worked. Since then , I have tried many things and nothing has solved the problem.

@sanjampet
As you suggested I reset the smc, in the first boot nothing worked. In the second boot, it all worked like a charm. I thought that my problem is resolved now. To test it, I shut it down properly. Next morning, I powered it on, all things i.e, keyboard, trackpad, bluetooth etc. worked and I thought that problem has been solved. When I was just going to visit apple forum to reply you, the same problem reappeared. A sawtooth cross over bluetooth icon, keyboard not working, trackpad not working,no usb mouse working which worked well when it was fine. I reset smc so many times again and again but same problem continued. Isn't it a problem of the firmware?
Next time when it will work, I will update its firmware.
My macbook was bought in dec2011 so no warranty now.

G570 USB mouse cursor freezing constantly

The problem will be explained lower but let me tell you how this was.
So I've had this problem like 1,5 years ago, after I bought the laptop. So I bought a cheap mouse for it back then, and I noticed that the laptop had problems with the USB mouse, fine, I thought it was the poor mouse, so I bought another cheap one, and it worked fine. Then I bought a gamepad, and again, this problem.
Today I bought a gaming mouse, and the problem re-appeared. I've been searching through the internet all day long.
Basically, the mouse cursor freezes constantly, also with that "plugged-unplugged" sound, but the touchpad works.
I've been looking all around, tried the mouse on another laptop and it works fine.
I've tried:
- Starting the laptop in safe mode.
- Uninstalling/reinstalling the realtek USB reader or w/e its name is.
- The device manager trick (I think you know what I'm talking about)
- Been changing the OS many times after I bought the laptop, that problem persisted with the gamepad.
- Tried different ports around the laptop.
None of them helped. BUT, I saw that actually it hangs when the CPU is throttling. I've changed my power plan to energy saver and the problem went away. I've changed the maximum/minimum CPU power, the problem went away.
But the frequency sets constantly at 800 MHz. What can I do to keep it at 2200 MHz (i3-2330M clock speed) and also keep the mouse working well?

Hey Barrett_killz,
Welcome to the forums
I would suggest you trying out a different USB mouse and see if that helps
Cant suggest anything else as you have already uninstalled and installed the Drivers
keep me posted
Lets make 2015 the year of the #DO
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USB Device Not Recognized on Windows 7 - USB mouse

I have a 4 week old Inspiron 1545 with Windows 7 Home premium that has developed an error: USB errors while trying to install a Microsoft USB mouse on this Laptop. Interestingly, my Microsoft USB Mouse installed perfectly first time and worked for about 2 weeks, and then failed. In looking at the system restore points, it tells me that there have been two driver updates to the USB environment since the unit was shipped from Dell. I wonder if an automatic update from Microsoft has somehow inadvertently updated or replaced a Dell factory driver.
Two nights ago I spent 45 minutes with Dell tech support doing remote control bug fixing on this laptop. They werent able to fix it (in the time allowed). They downloaded at least one of their newest drivers onto this machine and rebooted it - and they seemed pretty savvy - but still not working. So I went ahead a did a system restore to a point about 10 days back because I could see that a USB driver would be affected (as shown in the system restore menus), and I would like to compliment Microsoft on this very cool functionality!
At this point, I've unplugged the USB mouse , used the Device Manager to delete the 'unknown device', and done a system restore back to what I suspected was a working point. But still getting a 'Device not recognized' warning every few minutes, and still don't have a working mouse. I don't want to have to do system restores back to pprevious dates, although I suspect this is one solution.

Hello,
I just wanted to let u know, I had this same issue for about 2 weeks. Basically what happened was a bad install of my AMD Chipset drivers. When I attempted to upgrade, the install didn't go all the way through.
I then restarted my system, and BAM! No Mouse or Keyboard functionality thru USB.
Even when I went into SAFE MODE the Mouse and Keyboard were not functional. The only time they worked was when the computer first attempted to start, BEFORE windows loaded.
So, this means that your issue is a software problem.
I thought it was some other software that I installed, and ran a restore session, but that wasn't the issue. Still no functionality.
I even tried removing my CMOS battery, to reset it, since some people said that had solved their problems...Still nothing.
I then read other forums around the web using my Android phone to try and find a solution, only those solutions were no help.
I was also advised to run: MSCONFIG and Hide all Windows programs and then stop every other driver, source from loading (of course if my mouse and kb worked, I would have tried that).
I had even read that because I was using USB, that I should try using a PS/2 Mouse and Keyboard connection.
It took me 2 weeks to get the correct PS2 adapter that worked, which would essentially allow me access to my system again...
I Purchased a USB A Female to PS2 (MDIN6) Male Adapter (for Mouse) from http://www.SFCable.com
This my friends, was a lifesaver. I only have one PS2 port on my system, so I used my mouse to try every option I had previously read about. Of course you cannot type because the keyboard doesn't work, so you need to know the location of the folder where
the programs you are trying to run are.
So, a little after I got back into my system, and I closed down all programs, the warning screen came up that ALL of my USB Ports failed and could not be updated. I even Uninstalled every last USB port from the System Properties and restarted, and still
that didn't work.
I had forgotten that during the time when this problem arose, there was a failed install of my AMD chipset drivers, so luckily I had not deleted the source file and I tried to reinstall, and VIOLA! I'm back up and running and my USB ports are restored
and everything is working!
I hope this solution is able to help other people out there.
Thanks,
JE - [email protected]

IMac not recognizing bluetooth nor USB mouse and keyboard

The iMac I use has suffered a pretty annoying problem. I typically use a wireless keyboard and magic mouse with the iMac (I could be wrong, but I believe these both use Bluetooth technology). First, the iMac stopped recognizing these. They kept losing connection last Friday and then suddenly stopped recognizing them at all. Yes, they both have full batteries and blink to show me they are on and searching for the iMac.
Second, I tried using a USB mouse and a USB keyboard to get into the iMac and fix the problem. But neither are recognized by the iMac as well. The mouse is a Dell model that has a red light on the bottom, and it glows red for less than a second when I plug it into the USB port before going dark again and not working. So, I can't get into the iMac to fix the problem.
I've read a few other things on the community boards. I restarted the iMac. I unplugged it completely for several minutes and held down the power button for fifteen seconds while the power was unplugged. I've tried multiple mice and keyboards, all to no effect.
Is the iMac not recognizing the USB keyboard/mouse because it's still searching for the bluetooth versions that it will no longer recognize? Is there a way to fix this without setting up an appointment with the geniuses?
Thanks!

I'm having the same problem. It started happening on my Late 2012 model iMac 21.5" after applying the latest update.
What I found was that nothing seemed to work connected directly to the iMac. However, if you attach an externally powered USB hub, then all devices attached to the hub will work. It seems as if the USB ports are still working, but without power.
After I was able to get my USB keyboard to work, I was able to zap the PRAM (hold command-option-P-R while powering on) and then magically everything was back to working again. Unfortunately, this was short lived as the problem has resufaced again for me today, but you could give it a try anyway.

My external usb mouse no longer works on my dv7-3085dx.

My HP Pavilion dv7-3085dx, running Windows 7 64-bit, is having issues recognizing the external usb mouse. Normally the mouse will work a few seconds to minutes before the computer makes the sound that the usb has been unplugged (even thouugh it has not) I have tested the mouse on all the usb ports and on several other computers to make sure it wasn't an issue with the mouse cord. Furthermore, I have tried using several different usb mice with the same results. I have also tried using other usb devices on my laptop (e.g. usb storage devices and cooling fan) with no issues to their performance and no usb device disconnect sound. Any help would be greatly appreciated as using only the touchpad makes gaming more of a challenge than I'm ready for.

Hi,
As per the issue you have mentioned it seems like the HID compliant mouse had been disabled .
Try to open device manager (Click on start type in device manager in Search programs and files click on device manager ) and that will open new window device manager go to Mice and other pointing devices click on the small arrow next to Mice and other pointing devices check to see if there is a down arrow on HID-compliant mouse if found right click on it and click on enable which will enable the Usb mouse
If you find the above steps help you resolve the issue please click on kudos.
I work for HP

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