USB mouse not recognized in windows 8.1 - tried all no help

Hi,
I am having this issue for 2 weeks now. Plugging the muse to USB port didn't make any difference to system, it hasn't been seen at all (noting in dev manager, no beep etc). I was connecting same mouse using PS/2 adapter and worked well.
After doing UEFI bios update and installing latest drivers for motherboard mouse is shown in device manager as "Not Recognized" Code 43. I did try to use different USB mouse, same story, playing with drivers, deleting/uninstalling in Device Manager
didn't make any change. Deleted all USB devices/Hubs used generic drivers suggested by windows didn't change anything as well. Windows Troubleshooter see problem - but don't give options to fix it. System is up to date with windows updates, no new software
was installed. Changed as well Power settings regards to USB ports but no help
A lot of people suggest to go to UEFI Bios and changing USB settings of xHCI to disabled/enabled/auto - well none of this worked for me.
Anyone has any other clue which is worth to try?
Seen somewhere that locating USB port VID/PID (from dev manager) then Find it in Registry and edit "Power Settings" fix problem for some - can see VID/PID for this mouse in registry - but no editable settings there.
Thank you in advance
Marcin

Hello Marcin,
Can you use other devices normally like USB keyboard and USB driver?
If you can, please contact the manufacturer and check if there are hardware issues.
About the error code 43 in device manager, please take a look at the following KB.
http://support.microsoft.com/kb/310123/en-us
One of the drivers controlling the device notified the operating system that the device failed in some manner.
If you have already run the Troubleshooting Wizard, you might want to check the hardware documentation for more information about diagnosing the problem.
When you try the Windows troubleshooter, what problem do you see?
Best regards,
Fangzhou CHEN
Fangzhou CHEN
TechNet Community Support

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