USB not recognized when i plug in Zen Mi

after a lengthly install -- and seemingly successful
i plugged in the Zen Micro and i get this error message
USB DEVICE NOT RECOGNIZED
one of the USB devices attached to this computer has malfunctioned and windows does not recognize
it.
so i click the message i, i see unknown device go to troubleshoot follow instructions
attempt to reinstall the drivers -- which just hangs
i tried 3 different USB ports, same problem --- tried my ipod ---- gets the same message
but my printer and camera work
i think it is USB 2.0 (but i am not positi've since i am not absolutely sure where to find that)
i am at a total loss
i dont know if the driver is installed since it just hung on the reinstall and eventually said "already there"
i dont know if it is the computer
i dont know if it is the MP3 players
any thoughts of what i should do next
in addition -- i kept the micro in the usb port -- but the charge icon is NOT flashing
thanks
evan
[email][email protected]][email protected][/url]

Ok lets see if i can help with a few of these:
USB 2 - to determine if you usb ports are usb 2 you must go to device manager, through system properties, then look under usb and if on one of the chipsets it says enhanced then you have usb 2. like "sis pci to usb enhances host controller".
Drivers - i recomend downloading the latest driver set from the creative support website.Here and getting the new drivers installed and seeing if that hel
ps.
Not recognised - it might be stupid but something like 9 out of 0 computer problems are solved by restarting the computer. may be worth a try, assuming the drivers are ok.
Charging - unless you have the troublesum .0.02 then your computer will need the drivers and to be recognised before it can charge from usb. so im afraid you wont get it untill it installes succesfully.
hope that helped.

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USB not recognized when i plug in Zen Mi

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