USB Port Sees Shuffle, But Not Showing Up In iTunes

Hi, The shuffle(about a year old) worked fine until I updated my iTunes to the latest version. My son's new shuffle would not work with the downlevel version. Since updating iTunes, and using it for my son's shuffle, mine is no longer recognized in iTunes. The shuffle itself is working fine, and charges fine. Any help would be appreciated. Thanks for your time.

Welcome! ...I would try Apple's 'Troubleshooting Assistant' first : )
http://www.apple.com/support/ipod/five_rs/

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I'm not sure what "all" means, unless you state them, so if you have not done so already, you should use this procedure to reset the iPod shuffle
http://support.apple.com/kb/HT1655
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Thanks for a reply
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Hi Brittcal,
Welcome to the Support Communities!
I would recommend making sure you've run your Windows software updates, and then follow the steps to remove iTunes and reinstall the latest version. Here are a few articles to help you with this.
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
iPod not recognized in My Computer and in iTunes for Windows
http://support.apple.com/kb/TS1369
Syncing music to iPod shuffle
http://support.apple.com/kb/HT1719
I hope this information helps ....
Have a great day!
- Judy

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jennjc wrote:
Thanks for responding. I did go thru all of the trouble shooting suggestions and none of them worked. The final suggestion was to uninstall iTunes and then check to make sure no support programs remained. I searched my c drive and none of them could be found. Then I reinstalled iTunes. Is this right?
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USB Port Sees Shuffle, But Not Showing Up In iTunes

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