USB port still AWOL. HELP ME!!!!!!
SO, got no help on my last thread.. reset the Pram, reset the SMC, went into the apple diagnostic tool on startup, NO issues found, also tried fixing disk permissions, I JUST wasted four hours getting Mavericks reinstalled because I figured it was my last option, still doesnt work.
The port is detectible on the "system report" under USB. It won't detect my mouse, or my phone. The "upper" usb works fine. the one by the card reader does not. The card reader works, etc.
I'm extremely frustrated with this, my nearest apple store is three hours away, The warranty is up (though this was new in box when I got it a week ago..) I'm not paying to have someone on the phone tell me to do what I've already done, then tell me I did it wrong and go to the apple store.
What else can I do?? Have I missed anything?
Below is the system report on USB's
mid-2012 non-retina 13" i5
USB 3.0 Hi-Speed Bus:
Host Controller Location: Built-in USB
Host Controller Driver: AppleUSBXHCI
PCI Device ID: 0x1e31
PCI Revision ID: 0x0004
PCI Vendor ID: 0x8086
Bus Number: 0x0a
USB 3.0 SuperSpeed Bus:
Host Controller Location: Built-in USB
Host Controller Driver: AppleUSBXHCI
PCI Device ID: 0x1e31
PCI Revision ID: 0x0004
PCI Vendor ID: 0x8086
Bus Number: 0x0a
USB Hi-Speed Bus:
Host Controller Location: Built-in USB
Host Controller Driver: AppleUSBEHCI
PCI Device ID: 0x1e2d
PCI Revision ID: 0x0004
PCI Vendor ID: 0x8086
Bus Number: 0x1a
Hub:
Product ID: 0x0024
Vendor ID: 0x8087 (Intel Corporation)
Version: 0.00
Speed: Up to 480 Mb/sec
Location ID: 0x1a100000 / 2
Current Available (mA): 500
Current Required (mA): 0
FaceTime HD Camera (Built-in):
Product ID: 0x8509
Vendor ID: 0x05ac (Apple Inc.)
Version: 5.16
Serial Number: DJHC7D05VKDH7FL0
Speed: Up to 480 Mb/sec
Manufacturer: Apple Inc.
Location ID: 0x1a110000 / 3
Current Available (mA): 500
Current Required (mA): 500
Hub:
Product ID: 0x0024
Vendor ID: 0x8087 (Intel Corporation)
Version: 0.00
Speed: Up to 480 Mb/sec
Location ID: 0x1a100000 / 2
Current Available (mA): 500
Current Required (mA): 0
FaceTime HD Camera (Built-in):
Product ID: 0x8509
Vendor ID: 0x05ac (Apple Inc.)
Version: 5.16
Serial Number: DJHC7D05VKDH7FL0
Speed: Up to 480 Mb/sec
Manufacturer: Apple Inc.
Location ID: 0x1a110000 / 3
Current Available (mA): 500
Current Required (mA): 500
FaceTime HD Camera (Built-in):
Product ID: 0x8509
Vendor ID: 0x05ac (Apple Inc.)
Version: 5.16
Serial Number: DJHC7D05VKDH7FL0
Speed: Up to 480 Mb/sec
Manufacturer: Apple Inc.
Location ID: 0x1a110000 / 3
Current Available (mA): 500
Current Required (mA): 500
USB Hi-Speed Bus:
Host Controller Location: Built-in USB
Host Controller Driver: AppleUSBEHCI
PCI Device ID: 0x1e26
PCI Revision ID: 0x0004
PCI Vendor ID: 0x8086
Bus Number: 0x1d
Hub:
Product ID: 0x0024
Vendor ID: 0x8087 (Intel Corporation)
Version: 0.00
Speed: Up to 480 Mb/sec
Location ID: 0x1d100000 / 2
Current Available (mA): 500
Current Required (mA): 0
Hub:
Product ID: 0x2513
Vendor ID: 0x0424 (SMSC)
Version: b.b3
Speed: Up to 480 Mb/sec
Location ID: 0x1d180000 / 3
Current Available (mA): 500
Current Required (mA): 2
Apple Internal Keyboard / Trackpad:
Product ID: 0x0252
Vendor ID: 0x05ac (Apple Inc.)
Version: 2.19
Speed: Up to 12 Mb/sec
Manufacturer: Apple Inc.
Location ID: 0x1d183000 / 6
Current Available (mA): 500
Current Required (mA): 40
IR Receiver:
Product ID: 0x8242
Vendor ID: 0x05ac (Apple Inc.)
Version: 0.16
Speed: Up to 1.5 Mb/sec
Manufacturer: Apple Computer, Inc.
Location ID: 0x1d182000 / 5
Current Available (mA): 500
Current Required (mA): 100
BRCM20702 Hub:
Product ID: 0x4500
Vendor ID: 0x0a5c (Broadcom Corp.)
Version: 1.00
Speed: Up to 12 Mb/sec
Manufacturer: Apple Inc.
Location ID: 0x1d181000 / 4
Current Available (mA): 500
Current Required (mA): 94
Bluetooth USB Host Controller:
Product ID: 0x821d
Vendor ID: 0x05ac (Apple Inc.)
Version: 1.31
Speed: Up to 12 Mb/sec
Manufacturer: Apple Inc.
Location ID: 0x1d181300 / 9
Current Available (mA): 500
Current Required (mA): 0
Hub:
Product ID: 0x0024
Vendor ID: 0x8087 (Intel Corporation)
Version: 0.00
Speed: Up to 480 Mb/sec
Location ID: 0x1d100000 / 2
Current Available (mA): 500
Current Required (mA): 0
Hub:
Product ID: 0x2513
Vendor ID: 0x0424 (SMSC)
Version: b.b3
Speed: Up to 480 Mb/sec
Location ID: 0x1d180000 / 3
Current Available (mA): 500
Current Required (mA): 2
Apple Internal Keyboard / Trackpad:
Product ID: 0x0252
Vendor ID: 0x05ac (Apple Inc.)
Version: 2.19
Speed: Up to 12 Mb/sec
Manufacturer: Apple Inc.
Location ID: 0x1d183000 / 6
Current Available (mA): 500
Current Required (mA): 40
IR Receiver:
Product ID: 0x8242
Vendor ID: 0x05ac (Apple Inc.)
Version: 0.16
Speed: Up to 1.5 Mb/sec
Manufacturer: Apple Computer, Inc.
Location ID: 0x1d182000 / 5
Current Available (mA): 500
Current Required (mA): 100
BRCM20702 Hub:
Product ID: 0x4500
Vendor ID: 0x0a5c (Broadcom Corp.)
Version: 1.00
Speed: Up to 12 Mb/sec
Manufacturer: Apple Inc.
Location ID: 0x1d181000 / 4
Current Available (mA): 500
Current Required (mA): 94
Bluetooth USB Host Controller:
Product ID: 0x821d
Vendor ID: 0x05ac (Apple Inc.)
Version: 1.31
Speed: Up to 12 Mb/sec
Manufacturer: Apple Inc.
Location ID: 0x1d181300 / 9
Current Available (mA): 500
Current Required (mA): 0
Hub:
Product ID: 0x2513
Vendor ID: 0x0424 (SMSC)
Version: b.b3
Speed: Up to 480 Mb/sec
Location ID: 0x1d180000 / 3
Current Available (mA): 500
Current Required (mA): 2
Apple Internal Keyboard / Trackpad:
Product ID: 0x0252
Vendor ID: 0x05ac (Apple Inc.)
Version: 2.19
Speed: Up to 12 Mb/sec
Manufacturer: Apple Inc.
Location ID: 0x1d183000 / 6
Current Available (mA): 500
Current Required (mA): 40
IR Receiver:
Product ID: 0x8242
Vendor ID: 0x05ac (Apple Inc.)
Version: 0.16
Speed: Up to 1.5 Mb/sec
Manufacturer: Apple Computer, Inc.
Location ID: 0x1d182000 / 5
Current Available (mA): 500
Current Required (mA): 100
BRCM20702 Hub:
Product ID: 0x4500
Vendor ID: 0x0a5c (Broadcom Corp.)
Version: 1.00
Speed: Up to 12 Mb/sec
Manufacturer: Apple Inc.
Location ID: 0x1d181000 / 4
Current Available (mA): 500
Current Required (mA): 94
Bluetooth USB Host Controller:
Product ID: 0x821d
Vendor ID: 0x05ac (Apple Inc.)
Version: 1.31
Speed: Up to 12 Mb/sec
Manufacturer: Apple Inc.
Location ID: 0x1d181300 / 9
Current Available (mA): 500
Current Required (mA): 0
Apple Internal Keyboard / Trackpad:
Product ID: 0x0252
Vendor ID: 0x05ac (Apple Inc.)
Version: 2.19
Speed: Up to 12 Mb/sec
Manufacturer: Apple Inc.
Location ID: 0x1d183000 / 6
Current Available (mA): 500
Current Required (mA): 40
IR Receiver:
Product ID: 0x8242
Vendor ID: 0x05ac (Apple Inc.)
Version: 0.16
Speed: Up to 1.5 Mb/sec
Manufacturer: Apple Computer, Inc.
Location ID: 0x1d182000 / 5
Current Available (mA): 500
Current Required (mA): 100
BRCM20702 Hub:
Product ID: 0x4500
Vendor ID: 0x0a5c (Broadcom Corp.)
Version: 1.00
Speed: Up to 12 Mb/sec
Manufacturer: Apple Inc.
Location ID: 0x1d181000 / 4
Current Available (mA): 500
Current Required (mA): 94
Bluetooth USB Host Controller:
Product ID: 0x821d
Vendor ID: 0x05ac (Apple Inc.)
Version: 1.31
Speed: Up to 12 Mb/sec
Manufacturer: Apple Inc.
Location ID: 0x1d181300 / 9
Current Available (mA): 500
Current Required (mA): 0
Bluetooth USB Host Controller:
Product ID: 0x821d
Vendor ID: 0x05ac (Apple Inc.)
Version: 1.31
Speed: Up to 12 Mb/sec
Manufacturer: Apple Inc.
Location ID: 0x1d181300 / 9
Current Available (mA): 500
Current Required (mA): 0
Is there any visible damage to the connectors inside the port?
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Please find the link givenbelow might help you to fix your issue.
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Let us know how it goes!
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Hi DJOBES,
Welcome to the HP Community, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
Sorry to hear about your USB issues. I will be happy to assist you but I need some additional information; what is your operating system and product number?
Thank you,
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
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http://support.apple.com/kb/ht3964
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http://support.apple.com/kb/HT1379
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