USB ports and inbuilt webcam stopped working

I updated to 8.1 a few months ago and everythings been fine until now, I haven't downloaded anything at all lately
except borderlands 2 from steam which i was playing w/ a wireless USB mouse, until my laptop gave me a low battery warning so i closed it without turning it off and put it to a side.
Later I put the laptop on charge and opened it w/ my ipod charger and USB mouse attached and the ports just weren't
working.
I booted the laptop into diagnostic mode and the ports worked, i could use the mouse and my iPod was charging. I
ran tests on all 3 ports to and all 3 passed, but when i boot the pc into normal mode they don't work at all, so I'm thinking that it's a problem w/ the software & not the ports/camera themselves.
I've tried:
Turning off the USB selective suspend setting
Uninstalling the USB ports in device manager and rebooting (camera isnt showing up in dev mgr at all)
Updating/re-installing the drivers (from both HP and Intel websites)
Doing a system restore
There is a section in device manager called Other Devices containing "Unknown Device" and "Unknown USB Device (Configuration descriptor request failed)" (both w/ yellow exclamation points)
My laptop is a HP 250 G1 Notebook PC

Hi,
Meanwhile, please reinstall the usb controller and check the result:
First, please disconnect all USB devices and then perform the following steps:
a) In Device Manager, double click to expand "Universal Serial Bus controllers", right click on the Host Controller, click "Uninstall" and click "OK".
b) Repeat the step 2 to uninstall all items under "Universal Serial Bus controllers".
Then, restart your computer.
Please also make sure you update to latest BIOS, you can refer to the user manual or the manufacture website since this operation might contain some risks.
Yolanda Zhu
TechNet Community Support

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Message was edited by: blick
Message was edited by: blick
Message was edited by: blick

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www.hp.com/contacthp/
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