USB ports are still dead on MacBook Pro 2011

I am still out here. I have spent days weeks working on getting my two USB ports to work. I basically use the USB ports for a wireless mouse and various flashdrives/memory sticks. I have a MacBook Pro 2011 Snow Leopard 10.6.8 I have tried software update, SMC and PRAM resets, battery reset, hardware test, creating a new user account....and browsing and reading numerous discussion boards.....awgh! I have stopped short of using my install DVD (fear of loosing data), upgrading to Lion or Mountain Lion (some fear of loosing an application that might not be compatible), contacting an Apple Store (AppleCare or whatever--live 2 hours away + fear of expense), and of course, trashing the laptop. Does anyone out there have any possible solutions? I see I am not alone. --A frustrated first-time Apple products owner.

franklinstahl & PhilippsXS,
The reason Apple's choice of a forum for tech support is so frustrating, is that people like yourselves, who have obviously found a solution to their problems, never come back and finish what they started.
franklinstahl you posted this 6 months ago. I don't believe you've gone for 6 mos without working USB ports. PhilippsXS, same thing. Only a month has gone by but you posted about it twice then never came back.
Please tell the community what you had to do to fix your USB ports.
I just read that on the MBP unibody models, sometimes you need to remove the battery before resetting the SMC. I'm about to try that unless you report back first.
After I try it I'll be sure to come back and report on what happened.
GL
The other reason Apple support is so frustrating is that you have Level 5 members helping people but not revealing sources or how they came up with the solution as if it were magic.
You also have Level 5s like OGLETHORPE who don't have an answer but waste space and intimidate newbies by leaving sarcastic answers and unfounded projections in places that would best be left empty.

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Neither USB ports are working on my Macbook Pro

Hi,
I have a Macbook Pro and for the past year or so both my USB ports have been extemely tempromental and have only occassionally worked. Both have now stopped working - they both give out power, for example, if I plug my iPhone into my mac when turned off it will turn on, but it won't show that it is charging.
I have reset the SMC and the PRAM but this hasn't helped resolve the issue. All software it up-to-date. My mac often 'sleeps' for no apparrent reason and takes extremely long to wake up and it often freezes. According to the Disk Utility there does not appear to be any problems with my hard drive.
Do you know of any other steps I can take to resolve the issue? I am not covered by apple care.
Thank you in advance,
Daniel.

You certainly would if you had Apple care, but I sense you don't. I suspect that the odds are against you but one never knows unless one tries.
I cannot give you any realistic cost figures, but I have seen reported on this forum that logic board replacements are well into the hundreds of dollars. I hope that the repair will not come to that.
In spite of my pessimistic response, I wish you a very good 2013.
Ciao.

Both my USB ports are suddenly dead... has anyone had the same prob? what can I do?, both my USB ports are suddenly dead... has anyone had the same prob? what can I do?, both my USB ports are suddenly dead... has anyone had the same prob? what can I do?

both my USB ports are suddenly dead... has anyone had the same prob? what can I do?, both my USB ports are suddenly dead... has anyone had the same prob? what can I do?, both my USB ports are suddenly dead... has anyone had the same prob? what can I do?

Reset your computer's SMC:
http://support.apple.com/kb/HT3964
May I ask what purpose you think it serves to repeat your message six times? Once is quite enough.

USB ports stopped working in my Macbook Pro

USB ports stopped working in my Macbook Pro

I do not know anything about audio consoles nor do I have an iPhone.
My iPod also does not show on the desktop but it is recognized in iTunes, Check if that is the case for your MBP.
Do you have the appropriate boxes checked in Finder Preferences?
See if this support article is of any assistance:
http://support.apple.com/kb/TS1410
If you have an external HDD, connect it to your MBP and see if it is recognized. If it does not show on the desktop, check Disk Utility.
Have you tried all USB ports? It could be that the problem lies in your MBP.
Ciao.

Is there a compatibility issue with the Current USB 3 external Hard drives and MacBook Pro 2011 (USB 2)?

I am currently having bad hangs with my 13" MacBook Pro (2011) which I book 2012 ad a New external Harddrive (WD My Passport Edge) which was given to me as a gift.
Friends of mine told me there is a compatibility issue between the USB 3 cord and the USB outlet of my MacBook Pro.
Although this shouldnt be the case as the box of the Hard drive I got said it was compatible.
I even downloaded the WD Drive Utilities and sometimes whenthe Harddrive is plugged in the Utilities doean't Open but just bleeps in the Applications Dock.
Before I used the Harddrive I read a lot from the WD Manual and went to their site and downloaded a firmware update so I really don't know what the problem is.
What I am afraid of is that I may lose some files if I place them in the external Harddrive.
Can anyone help me with this or should I be asking for a replacement harddrive?
This is my first experience with an external hard drive as I never used one before.
Thank you very much.

To be honest, I've had back luck with Western Digital drives and I avoid them at all costs. If I were you, I would return the WD drive and look at externals from OWC or MacMall (LaCie, even G-Tech).
That's just my personal opinion, mind you...
Clinton

One USB Port not Working Properly on MacBook Pro 3,1

I have an older macbook 3,1 running Mavericks OS and recently one of my left USB ports has not been:
1) able to eject external hard drives plugged into it (I have to force eject)-instead it gives me a message that one or more programs may be using it (even though I don't have any programs using it). The hard drive is being powered by USB has a 3.0 connection although this wasn't a problem in the past... I tried the other USB port and it can eject just fine from that port.
2)Intermittent communication with mouse.
Not sure if this is a hardware issue but when I try to run diagnostics on this laptop by holding down the "D" key at startup it doesn't take me to diagnostics. I no longer have the discs for this laptop (containing said hardware test) so I can't boot the diagnostics from that discs. In lieu of a hardware test I opened CONSOLE and did a search for USB and there were a couple of these messages:
8/29/14 12:13:43.000 AM kernel[0]: **** [IOBluetoothHostControllerUSBTransport][SuspendDevice] -- Suspend -- suspendDeviceCallResult = 0x0000 (kIOReturnSuccess) -- 0xdc00 ****
Is this a logic board issue? Would rolling my OS back to pre-Mavericks work? The problem didn't emerge right when I updated to Mavericks however I have had luck changing OS stuff (updating or rolling back) with faulty USBs...
Here are other troubleshooting methods I have attempted with no success:
-Disk Utlity (repair disk and permissions)
-RESET PRAM NVRAM
-Remove battery
-RESET SMC
-Shut Down
-Run Disk Utility @ startup
I'd love to get access to a Hardware Test compatible with my macbook. The links I have found online are to incomplete files. If someone @ Apple could send some Hardware diagnostics tool my way via a disk image that would be perfect.

Did you boot into Recovery or try & run OS X Utilities, to attempt a test?
Depending on the computer, that may be your best bet, short of taking
the computer to an Apple Store with Genius bar; or to an AASP who is
trained in Apple repair & testing services.
A replacement of original install restore DVD with the correct AHT on
a bootable DVD, could be obtained by contacting Apple support or
the main online Apple sales, or applecare; there would be a fee.
They'd need to know the Serial Number and product info, and you'd
have to provide a form of payment in order to get replacement discs;
and if the computer is way too old, those may be harder to get now.
The main system tools could be installed in Recovery partition.
And Ms Sammit may have answered this.
Good luck & happy computing!
edited

After upgrading recently I got this message: "The file 'iTunes Library.itl' cannot be read because it was created by a newer version of iTunes." The music/video files are still on my MacBook Pro. Is it because I'm still on 10.5.8? How do I fix this?

For your reference I’m using a MacBook Pro running 10.5.8. Several weeks ago on a Monday I received an upgrade for iTunes. When Tuesday arrived I attempted to log in so that I could download the latest freebie song(s). I was met w/this message: “The file ‘iTunes Library.itl’ cannot be read because it was created by a newer version of iTunes.”
The music/video files are still on my Mac (I’ve verified that via Searchlight), but I’m unable to open the program. Since I know that 10.5.8 is rapidly becoming prehistoric, could it be that the newest iTunes isn’t compatible w/this particular OS? I’d like to switch up, but understand that the newest OS won’t work on a Mac of this vintage (6 years old). In addition, my Adobe products (all CS2) won’t work w/anything newer than 10.5.8, so I’m reluctant to go to a newer OS (I just can’t afford the Adobe upgrade $$$ @ this point).
Is there any way to get a download of an “old” iTunes version? If there were, I’d simply refuse any future upgrades until my personal economy allows me to stop working as if it were 2006. Please advise, somebody!

I don't know how you received an upgrade for iTunes. You make it sound like it was sent to you. At most your computer will tell you of a new version and you tell it to download it and install it. However, a computer will not do this for a version which is incompatible. iTunes 10.7 came out a few weeks ago but your computer would not notify you and even if it did, 10.7 would refuse to install on your computer. So this part isn't making a lot of sense.
Two ways to get the 'newer version' message. One is to open your library on a computer running a newer version, and then try to open it with an older version. Usually happens when the library is on an external and used with multiple computers. The second way is if you have multiple versions of itunes installed on your computer.
The newest (and likely the last) iTunes for OSX 10.5.8 is iTunes 10.6.3 which has been out for quite a while.
iTunes 10.6.3.25 - http://support.apple.com/kb/DL1575

Dead Pixel Macbook Pro 2011

What is Apple's policy on dead pixels on a Macbook Screen? I have a dead pixel on my screen and I want it fixed. I payed alot of money for this laptop to hear I need multiple dead pixels to get this fixed.

zues21 wrote:
Why 14 days? I have AppleCare.
You'd have to ask Apple why they chose a 14 day return/exchange period.
AppleCare has no impact on the return period. If you purchased an extra Apple Protection Plan, it extends the hardware warranty and phone support to a total of three years.
It sounds like you're beyond the 14 return/exchange period, and below the number of bad pixels to have the display replaced, even though you're under warranty. That's something you'll have to take up with AppleCare phone support, an Apple Store, or Apple Customer Relations. This is a user to user support forum; we are not Apple.

Pavilion dv5=1233se - USB ports are non=functional

I am running Windows 7 Home Premium on my system, when I started iTunes the USB2 ports failed to recognize any attached hardware (mouse, iPod memory sticks, etc.) I have downloaded and installed the latest drivers for my mouse and upgraded iTunes. I have gone through removing the "USB Roots Hub" and then scanned for new hardware. The USB Root Hub's were recognized and show they are working properly. I have also done a recovery to a date prior to this problem, but the USB ports are still non-functional. Any ideas?

This is the BIOS problem!!! I'm experienced the same problem with an usb hdd. Unfortunately the newest BIOS was faulty I guess so it's been removed. You can't do anything until a new BIOS will be released but it might take months...
I'm able to connect some devices over an usb hub and reinsert cca 2x or 3x that usb hdd to get it work.
Dv6-7000 /Full HD/Core i5-3360M/GF 650M/Corsair 8GB/Intel 7260AC/Samsung Pro 256GB
Testing - HP 15-p000
HP Touchpad provided by HP
Currently on Debian Wheeze
*Please, help other users with the same issue by marking your solved topics as "Accept as Solution"*

Macbook pro retina 13 late 2013, usb ports are intermittent with iPhone

Macbook pro retina 13 late 2013, usb ports are intermittent with iPhone
when i connect my iPhone 5 to the laptop it keeps connecting and disconnecting, I've had this problem since owning the macbook. change of cables makes no difference neither does which port i use.
is there any advice anyone could give me?
many thanks.

Hello there Jake,
It sounds like your phone is acting like you are connecting and disconnecing it over and over again even with another USB cable. I would use the troubleshooting in the following article to help you determine what the issue might be.
iTunes: Resolve USB-related alerts
See if the cable connection at the device or computer has come loose or unplugged.
Unplug the cable you're using to connect your iOS device from the USB port on your computer, and then reconnect it. Then unplug it from your iOS device, and reconnect it.
Remove any third-party battery packs or cases from the device and ensure that the USB cable is connected directly to the port on the device.
If your Lightning or 30-pin cable is connected to a keyboard, display or USB hub, try plugging it directly into a USB port on the computer instead.
Close any virtualization apps (such as Parallels or VMWare).
These apps may interfere with your computer's ability to communicate over USB if they aren't properly configured, or up to date. If this resolves the issue, contact the developer of the app to see if an update is available.
Restart your computer.
Restart your iPhone, iPad, or iPod touch.
If your iOS device displays the Connect to iTunes screen, reset your device and then restore it.
If you're using an accessory or third-party cable to connect your device, try using an Apple cable with the device instead.
Update to the latest version of iTunes if you haven't already.
Disconnect other USB devices from your computer, except for your keyboard and mouse. Then, reconnect your iOS device. If the issue is resolved, reconnect the other USB devices one at a time. Make sure your iOS device is still recognized by the computer after adding back each device.
If one of these steps resolves the issue, but it comes back later, make sure you haven't changed how the device is connected. For example, check to see if you plugged the device into a specific accessory, or used a specific cable that reintroduced the issue.
Thank you for using Apple Support Communities.
Take care,
Sterling

Why are my USB ports are working, but not providing power?

I just got a brand new 15" Macbook Pro and the USB ports appear to be working fine for items that don't require power, but I plugged my Avid Mbox into it and the power light on the Mbox flashes, indicating it is not getting enough power. The Mbox works fine on my other Macbook Pro (2010 model) and it works on my Imac, but not the new Macbook. I have a powered hard drive that works fine on the new Macbook, so the USB port is not dead, but just seems to not be supplying power properly for this device that needs it. I don't have another item which uses the power like this to test, but I wonder if anyone has any idea if this is simply faulty hardware and if there is a conclusive way to test. As it's literally two days old, I would exchange it if it really isn't working properly. Only difference between this new Mac and the others is that it's running Lion and the others are running Snow Leopard.

If you have an iPhone or iPod that can be charged by the USB port, then the problem lies with the Mbox and/or the cable attaching it. If you google the problem (and I hope you did, because there are tons of posts at the various Mac websites about troubles with the Mbox and the MacBook Pro), you'll see people either plug and play with no issues, or they spend a lot of time doing so. It sounds like you're the latter.
Anyways, if an iPhone or iPod (or anything else that requires USB power to run) doesn't work, then the issue is your MBP.

I get the following error message when I connect a usb ethernet adapter to my new MacBook Pro: Unsupported - You cannot use an Apple USB Modem with this computer. I live were we only have dial-up and the Apple Store said this is what I need.

I get the following error message when I connect a usb ethernet adapter to my new MacBook Pro: Unsupported - You cannot use an Apple USB Modem with this computer. I live where we only have dial-up and the Apple Store said this is what I need. In addition, when I connect the phone to the connecter it falls out, it will not click in.

Why are you using a usb ethernet adaptor? Just plug the modem into the usb port.

How do I determined if the USB ports are working?

How can I determine if the USB ports are working. Macbook Pro i7.
Thanks for any help. This is a new computer to me migrating from a PC system.

Blessings to those who are able to reply with possible answers. I am sorry....but I have spent days working on getting my two USB ports to work also. I basically use the USB ports for a wireless mouse and various flashdrives/memory sticks. I have a MacBook Pro 2011 Snow Leopard 10.6.8 I have tried software update, SMC and PRAM resets, battery reset, hardware test, creating a new user account....and browsing and reading numerous discussion boards.....awgh! I have stopped short of using my install DVD (fear of loosing data), upgrading to Lion or Mountain Lion (some fear of loosing an application that might not be compatible), contacting an Apple Store (AppleCare or whatever--live 2 hours away + fear of expense), and of course, trashing the laptop. Does anyone out there have any possible solutions? I see I am not alone. --A frustrated first-time Apple products owner.

Can i use my ext hard drive USB 2 on the the new macbook pro laptops with a USB3

can i use my ext hard drive USB 2 on the the new macbook pro laptops with a USB3

stephan ach wrote:
but i read that there are lots of problems with the new macbook pro. i have all my data on ext. la cie hard drive. i wont have a problem reading them?
What problems specifically? If you have a problem you should start your own thread and explain the problem in detail.
External USB devices including hard drives and DVD work fine on the new Macbook Pros.

Can i connect thunderbolt duo hard drive to the mini display port of a late 2008 macbook pro which do not have thunderbolt port, but have mini display port.

hi, i have a late 2008 15 inch macbook pro, which have a mini display port.
I noticed that thunderbolt and mini display port looks a like. So, my question is :
can i connect thunderbolt duo hard drive to the mini display port of a late 2008 macbook pro which do not have thunderbolt port, but have mini display port.
thank you

ken94538,
no, you’d need a Thunderbolt-to-FireWire adapter or Thunderbolt-to-USB adapter to be able to access your Thunderbolt hard drive from your 2008 MacBook Pro.

USB ports are still dead on MacBook Pro 2011

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