USB ports no drivers after re-install of windows
Had to re-install windows because of some ransomware issues. Everything has gone well except for drivers for the left usb ports and sm bus controller. I have searched the HP website for the drivers but none can be found. The usb ports on the right side work fine but not the left. When looking in device manager they are missing drivers. I have tried about everything i can think of to resolve the issue with no success. Any help would be appreciated. Thanks
Machine is
HP pavillion dv7-6b57nr
This question was solved.
View Solution.
Hi:
You need to install the AMD chipset drivers from the link below which will install the smbus controller and usb 3 controllers.
You want the first file listed on the webpage.
http://support.amd.com/en-us/download/chipset?os=Windows%207%20-%2064
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Some Output:
Boot Mode: Normal
Total CPU usage:
User 11% System 10%
Max %CPU by process (name, UID, %):
WindowServer 0 4.6
Loaded extrinsic kernel extensions:
at.obdev.nke.LittleSnitch (4052)
com.driver.JRDUSBModemData64 (4.0.5)
com.protech.NoSleep (1.3.3)
Loaded extrinsic daemons:
net.sourceforge.MonolingualHelper
com.oracle.java.JavaUpdateHelper
com.oracle.java.Helper-Tool
com.microsoft.office.licensing.helper
com.freemacsoft.appcleanerd
com.adobe.fpsaud
at.obdev.littlesnitchd
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com.oracle.java.Java-Updater
at.obdev.LittleSnitchUIAgent
/Library/LaunchAgents:
at.obdev.LittleSnitchUIAgent.plist
com.oracle.java.Java-Updater.plist
/Library/LaunchDaemons:
at.obdev.littlesnitchd.plist
com.adobe.fpsaud.plist
com.freemacsoft.appcleanerd.plist
com.microsoft.office.licensing.helper.plist
com.oracle.java.Helper-Tool.plist
com.oracle.java.JavaUpdateHelper.plist
net.sourceforge.MonolingualHelper.plist
/Library/PrivilegedHelperTools:
com.freemacsoft.appcleanerd
com.microsoft.office.licensing.helper
com.oracle.java.JavaUpdateHelper
net.sourceforge.MonolingualHelper
Extrinsic loadable bundles:
/System/Library/Extensions/JRDMassStorageDriver32.kext
(No bundle ID)
/System/Library/Extensions/JRDMassStorageDriver64.kext
(No bundle ID)
/System/Library/Extensions/JRDUSBModemData32.kext
(com.driver.JRDUSBModemData32)
/System/Library/Extensions/JRDUSBModemData64.kext
(com.driver.JRDUSBModemData64)
/System/Library/Extensions/LittleSnitch.kext
(at.obdev.nke.LittleSnitch)
/System/Library/Extensions/NoSleep.kext
(com.protech.NoSleep)
/Library/Audio/Plug-Ins/Components/A52Codec.component
(com.shepmater.A52Codec)
/Library/Internet Plug-Ins/Flash Player.plugin
(com.macromedia.Flash Player.plugin)
/Library/Internet Plug-Ins/JavaAppletPlugin.plugin
(com.oracle.java.JavaAppletPlugin)
/Library/PreferencePanes/Flash Player.prefPane
(com.adobe.flashplayerpreferences)
/Library/PreferencePanes/JavaControlPanel.prefPane
(com.oracle.java.JavaControlPanel)
/Library/PreferencePanes/NoSleep.prefPane
(com.protech.NoSleepPref)
/Library/QuickTime/AC3MovieImport.component
(com.cod3r.ac3movieimport)
/Library/Spotlight/LogicPro.mdimporter
(No bundle ID)
Library/Address Book Plug-Ins/SkypeABDialer.bundle
(com.skype.skypeabdialer)
Library/Address Book Plug-Ins/SkypeABSMS.bundle
(com.skype.skypeabsms)
Library/QuickLook/Pacifist.qlgenerator
(com.charlessoft.pacifist.qlgenerator)
Library/Services/Clip to Day One.workflow
(No bundle ID)
Login hook:
/Library/Scripts/Hooks/login.sh
Global login items:
$HELPER_PATH
$HELPER_PATH
$HELPER_PATH
$HELPER_PATH
$HELPER_PATH
User login items:
iTunesHelper
Sparrow
Sort Menubar Items
AppCleaner Helper
SurplusMeterAgent
Safari extensions:
Shut Up
AdBlock
SafariKeywordSearch
Disconnect
MapTricks
Restricted user files: 28
Font problems: 0
Elapsed time (s): 130
etrecheck output:
Hardware Information:
MacBook Air - model: MacBookAir3,1
1 1.4 GHz Intel Core 2 Duo CPU: 2 cores
2 GB RAM
Video Information:
NVIDIA GeForce 320M - VRAM: 256 MB
System Software:
OS X 10.9.2 (13C64) - Uptime: 0 days 0:20
Disk Information:
APPLE SSD TS064C disk0 : (60.67 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
disk0s2 (disk0s2) <not mounted>: 59.81 GB
Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information:
EFI (disk2s1) <not mounted>: 209.7 MB
Radha (disk2s2) /Volumes/Radha: 1.81 TB (1.73 TB free)
disk2s3 (disk2s3) <not mounted>: 189.89 GB
Boot OS X (disk2s4) <not mounted>: 134.2 MB
FireWire Information:
Kernel Extensions:
at.obdev.nke.LittleSnitch Version: 4052
com.driver.JRDUSBModemData64 Version: 4.0.5
com.protech.NoSleep Version: 1.3.3
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
[loaded] at.obdev.littlesnitchd.plist
[loaded] com.adobe.fpsaud.plist
[loaded] com.freemacsoft.appcleanerd.plist
[loaded] com.microsoft.office.licensing.helper.plist
[loaded] com.oracle.java.JavaUpdateHelper.plist
[loaded] net.sourceforge.MonolingualHelper.plist
Launch Agents:
[loaded] at.obdev.LittleSnitchUIAgent.plist
User Launch Agents:
User Login Items:
iTunesHelper
Sparrow
Sort Menubar Items
AppCleaner Helper
SurplusMeterAgent
3rd Party Preference Panes:
Flash Player
Java
NoSleep
Internet Plug-ins:
Default Browser.plugin
Flash Player.plugin
FlashPlayer-10.6.plugin
JavaAppletPlugin.plugin
QuickTime Plugin.plugin
User Internet Plug-ins:
Bad Fonts:
None
Top Processes by CPU:
12% com.apple.WebKit.Networking
6% Safari
4% WindowServer
3% EtreCheck
2% hidd
1% Terminal
1% notifyd
1% opendirectoryd
1% com.apple.WebKit.WebContent
0% Dock
Top Processes by Memory:
147 MB Safari
137 MB com.apple.WebKit.WebContent
49 MB mds_stores
29 MB com.apple.WebKit.Networking
27 MB TextEdit
23 MB WindowServer
20 MB Disk
20 MB Sparrow
20 MB CVMCompiler
18 MB Finder
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Anonymous UUID:
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Sun Nov 9 17:58:17 2014
*** Panic Report ***
panic(cpu 0 caller 0xffffff802a005eb2): "Possible memory corruption: pmap_pv_remove(0xffffff803b8db998,0x7fff7360f000,0x6d654, 0x6d654d64, 0xffffff8031663cc4, 0xfffffeb38ae0f078): null pv_list!"@/SourceCache/xnu/xnu-2782.1.97/osfmk/i386/pmap_internal.h:768
Backtrace (CPU 0), Frame : Return Address
0xffffff8031663b80 : 0xffffff8029f3a811
0xffffff8031663c00 : 0xffffff802a005eb2
0xffffff8031663cf0 : 0xffffff802a0065e5
0xffffff8031663d50 : 0xffffff8029fb6b4a
0xffffff8031663e60 : 0xffffff8029facd2c
0xffffff8031663e90 : 0xffffff8029f5c747
0xffffff8031663ed0 : 0xffffff802a3c45ff
0xffffff8031663f40 : 0xffffff802a3c425c
0xffffff8031663f50 : 0xffffff802a44dcb2
0xffffff8031663fb0 : 0xffffff802a03ac46
BSD process name corresponding to current thread: suhelperd
Mac OS version:
14A389
Kernel version:
Darwin Kernel Version 14.0.0: Fri Sep 19 00:26:44 PDT 2014; root:xnu-2782.1.97~2/RELEASE_X86_64
Kernel UUID: 89E10306-BC78-3A3B-955C-7C4922577E61
Kernel slide:
0x0000000029c00000
Kernel text base: 0xffffff8029e00000
__HIB text base: 0xffffff8029d00000
System model name: MacBookPro8,1 (Mac-94245B3640C91C81)
System uptime in nanoseconds: 7052072843826
last loaded kext at 6483411185500: com.huawei.driver.HuaweiDataCardActivateDriver 1.0.12 (addr 0xffffff7fac6ba000, size 16384)
last unloaded kext at 6604174049015: com.apple.driver.AppleUSBCDC 4.2.2b5 (addr 0xffffff7fac717000, size 16384)
loaded kexts:
com.huawei.driver.cdc_ncm 2.7.2f16
com.huawei.driver.dc_net 1.0.2
com.huawei.driver.cdc_acm 2.6.2f17
com.huawei.driver.cdc_usb_bus 1.0.3
com.huawei.driver.HuaweiDataCardDriver 4.25.45
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AGPM 100.14.37
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.3.0f10
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleHDA 266.5
com.apple.driver.AppleMikeyDriver 266.5
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.ApplePolicyControl 3.7.21
com.apple.driver.AppleLPC 1.7.3
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleHV 1
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleIntelHD3000Graphics 10.0.0
com.apple.driver.AppleIntelSNBGraphicsFB 10.0.0
com.apple.driver.AppleBacklight 170.4.12
com.apple.driver.AppleMCCSControl 1.2.10
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.0f10
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleThunderboltIP 2.0.2
com.apple.driver.SMCMotionSensor 3.0.4d1
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.driver.AppleIRController 327.5
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.iokit.SCSITaskUserClient 3.7.0
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.6.5
com.apple.driver.AppleUSBHub 705.4.1
com.apple.iokit.AppleBCM5701Ethernet 10.1.2b3
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com.apple.driver.AppleSDXC 1.6.5
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com.apple.driver.AppleAHCIPort 3.0.7
com.apple.driver.AppleUSBEHCI 705.4.14
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 3.1
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 3.1
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0
com.apple.nke.applicationfirewall 161
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 218.0.0
com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.0
com.apple.iokit.IOUSBMassStorageClass 3.7.0
com.apple.AppleGraphicsDeviceControl 3.7.21
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 11
com.apple.driver.DspFuncLib 266.5
com.apple.kext.OSvKernDSPLib 1.15
com.apple.iokit.IOAudioFamily 200.6
com.apple.vecLib.kext 1.2.0
com.apple.driver.AppleHDAController 266.5
com.apple.iokit.IOHDAFamily 266.5
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.iokit.IOSurface 97
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.AppleGraphicsControl 3.7.21
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.driver.AppleSMBusController 1.0.13d1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.0f10
com.apple.iokit.IOBluetoothFamily 4.3.0f10
com.apple.driver.IOPlatformPluginFamily 5.8.0d49
com.apple.iokit.IOUSBUserClient 705.4.0
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.AppleUSBMultitouch 245.2
com.apple.iokit.IOUSBHIDDriver 705.4.0
com.apple.driver.AppleUSBMergeNub 705.4.0
com.apple.driver.AppleUSBComposite 705.4.9
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.0
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.6.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.0
com.apple.driver.AppleThunderboltNHI 3.1.7
com.apple.iokit.IOThunderboltFamily 4.2.1
com.apple.iokit.IOEthernetAVBController 1.0.3b3
com.apple.iokit.IOFireWireFamily 4.5.6
com.apple.iokit.IO80211Family 700.52
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOAHCIFamily 2.7.0
com.apple.iokit.IOUSBFamily 705.4.14
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 389.1
com.apple.iokit.IOStorageFamily 2.0
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 3.1
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.Libm 1
com.apple.kec.pthread 1
Model: MacBookPro8,1, BootROM MBP81.0047.B04, 2 processors, Intel Core i5, 2.3 GHz, 4 GB, SMC 1.68f96
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353737334448302D4348392020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353737334448302D4348392020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.100.24)
Bluetooth: Version 4.3.0f10 14890, 3 services, 19 devices, 2 incoming serial ports
Serial ATA Device: ST9320325ASG, 320.07 GB
Serial ATA Device: HL-DT-ST DVDRW GS31N
USB Device: Hub
USB Device: HUAWEI Mobile
USB Device: IR Receiver
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: BRCM2070 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Apple Internal Keyboard / Trackpad
Thunderbolt Bus: MacBook Pro, 20080d.0I have the same problem when I updated to OS X 10.10 I lost both my USB ports as far as they will not recognize anything that I plug into them. The power part of the USB seams to work since it will recharge my Striiv Touch but nothing shows up when you connect anything to the ports.
I have tried a number of things from rebooting, trying other usb devices that work on other systems with no problems but will not work on my Macbook Pro.
Any Help out there?
Hardware Information: ℹ️
MacBook Pro (Retina, 15-inch, Late 2013) (Verified)
MacBook Pro - model: MacBookPro11,3
1 2.3 GHz Intel Core i7 CPU: 4-core
16 GB RAM Not upgradeable
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
System Software: ℹ️
OS X 10.10.1 (14B25) - Uptime: 1:43:41
USB Information: ℹ️
Apple Internal Memory Card Reader
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad -
Thunderbolt Display USB ports not working after 1.2 firmware update
I installed the Thunderbolt Display Firmware Update 1.2 a few days back, and following that update, the USB ports on my display have stopped working completely. The display's Thunderbolt port and Ethernet jacks are working fine, as is the Thunderbolt/power cable connection to my MacBook Air (mid-2011, 11 inch, running OS X Yosemite 10.10.1). Any ideas on a fix?
Do an SMC and PRAM reset.
-
HT1529 Usb Ports dont work after Mountain Lion?
I recently updated my macbookpro to Mountain lion Os X and now whenever I connect a Flash drive to my usb port it doesnt work. I connected my iPad and iPodtouch and it still charges from the usb port, but it doesnt connect to iTunes. Anyone have an idea on what is happening here?
I have a Mid 2010 Macbookpro 13 inch, I upgraded Snow Leapord to Mountain LionI would reinstall:
Reinstalling Lion/Mountain Lion Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
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