USB ports no longer working on EliteBook 8560W

I have an EliteBook 8560W notebook running Windows 7 SP1 64-bit. My friendly IT department was trying to fix a webcam driver, installed various sdriver and system updates, and ended up giving it back to me in worse condition than when I gave it to them.
The current state is that the ports on the right side (USB 3.0) both work, but the ports on the left side (USB 2.0) do not, nor do the ports on the dock.
Another point of data is that in the Device Manager, there are two "Unknown Devices" with the same ID: USB\VID_8087&PID_0024&REV_0000
I've tried various combinations of reinstalling drivers as recommended by various websites I've found, but nothing has worked.
Any suggestions?
Thanks!

mek363 wrote:
I've tried various combinations of reinstalling drivers as recommended by various websites I've found, but nothing has worked.
Any suggestions?
Thanks!
This is not advised....you should use your P/N and look on the HP driver site to find the right drivers for your laptop.
HP Support - Software & Drivers
I am a Volunteer to help others on here-not a HP employee.
Replies aren't online 24/7 because of Time Zone differences.
Remember in this Day and Age of Computing the Internet is Knowledge at your fingertips if you choose understand it. -2015-

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