Usb vs firewire cable trouble wont load ipod

The cable I rec'd w/my 5g 30 ipod worked only if I jiggled it and occasionally updated it. I purchased a "replacement", which would only charge it. Finally, I contacted support and recently rec'd a replacemnt for the 30/6pin cable...it's a firewire usb and I'm not literate enough (!?) to install this w/o it saying its not supported. If I have the plugs, why cant this replace the other one? I need help, since I have to send the "bad" usb back to Apple asap, and possible the "new" one as well? Did I get the wrong part? I just want to update again!!! If Apple doesn't do firewire usb on the 5th gens, why did they send it to me to replace the broken cable? Soooo confused!

I purchased a "replacement", which would only charge it. Finally, I contacted support and recently rec'd a replacemnt for the 30/6pin cable...it's a firewire usb and I'm not literate enough (!?) to install this w/o it saying its not supported.
You purchased the wrong cable.
The 5th Gen iPods do not support syncing via Firewire. You can only charge the iPod via a Firewire cable.
There is no such thing as a 'firewire usb cable', as you specify. Firewire and USB are two different things.
You need a USB-to-Dock Connector Cable. You don't want anything to do with Firewire at all.
If Apple doesn't do firewire usb on the 5th gens, why did they send it to me to replace the broken cable? Soooo confused!
Apple probably sent what you asked for. Since you mentioned Firewire... they sent you a Firewire cable. You shouldn't have said anything about Firewire.
This is the cable you need:
Apple iPod Dock Connector to USB 2.0

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