Use... I realized that i spent my 27 years for using (fixing) computers. Because the Mac was perfect. After iMac, i was really fine with my computer... But after something, that doesn't bother me, happened. The screen started to get cloudy and black... An

Hi...
My name is Turgay and have been using computer since 1982... 2 years ago, because of my friend's advice, i bought an iMac... It was the first Mac that i use... Till that, i was using normal PC's...
I bought an 24" iMac on July 2009 and started to use... I realized that i spent my 27 years for using (fixing) computers. Because the Mac was perfect. After iMac, i was really fine with my computer... But after something, that doesn't bother me, happened. The screen started to get cloudy and black... And it increased. Because of this i took my iMac to your authorised distributor http://www.bilkom.com.tr...
They changed my screen but in 2 months it happened 3 times and i wanted them to change my iMac with new one, under customer laws... In our country, the device must be changed with new one if the same problem occurs in 3 months. Because i know the customer satisfaction of Apple, i didn' worry about it but Bilkom refused my will... I spoke with them for 2 months but nothing happened, they just told me, it' not our problem.
Because of this speech, i sued them on June 2011... Last week, i won the case but just for the return of invoince... It costs 3.200 Turkish Liras (1.800$) and there's no 24" iMac unused... Bilkom again refused to give me an iMac... I thought that Apple's customer satisfaction can't be like this... I didn't write anything to Apple till now but if i can't get an iMac, i must return to normal PC after 2 years... And i don't want that... I offered an iMac 27" with core i7... No matter Bilkom accepts or not, they don't care of me... I'm a customer, they should do... I've never seen such a like company. I hope the real Apple will help my problem and save me from Bilkom...
Waiting for your reply... Thanks and regards...
Turgay Kala
General Manager

Unfortunately, you are not communicating with Apple here - we are all other users volunteering our time to help with technical problems.
Here is a list of Apple contacts; there is no email address - you will need to write a letter to their corporate headquarters or call them:
http://www.apple.com/contact/
Although, it appears that your problem is with a third party store and that you have won in court - did you get your money back? 24" iMacs have not been made since 2009 or 2010. Now there are 21" and 27" iMacs.

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