"Use ITunes to restore" displayed, but cannot connect
Hi all,
I have an IPod Nano which is locked somehow after last time I connected it to my system.
The display shows: "Use ITunes to restore"
However when I connect it to my computer, nothing happens. It is not found as a drive, nor listed in ITunes.
Following things have been tried:
- Resetting the IPod (multiple times)
This brings a grey block in a back screen, and returns to the old message
- Stopping and restarting the IPod-services on my system
Nothing happened
- Updating the ITunes software
No difference, had already 7.2 installed
- Tried connecting to different USB-ports, although all are 2.0
Nothing happened
- Rebooted my system several times
As far as I know I have done all, and am completely lost. Is there anyone who can help me??
Thanks in advance!
2.8 Ghz Intel Windows XP
2.8 Ghz Intel Windows XP
See if any of these articles help.
Windows XP cannot detect an iPod.
USB drivers are not installed properly or are out of date.
iTunes 7 doesn't recognize the iPod.
Your Windows PC doesn't recognize iPod</font color</a>.
iPod appears in Windows Explorer but does not appear in iTunes.
iPod does not appear in iTunes.
Fast user switching in Windows XP is not supported.
Windows confuses iPod with network drive
Similar Messages
-
My 4th Gen iPod Nano isn't displaying a "Use iTunes to restore" message, but iTunes is displaying a restore message when I connect it. I have original music that I can't back up on my iPod. Is there any way that I can fix the iPod without restoring it?
It's not designed to work like this. When you sync, the iPod stores some information that basically says 'this iPod belongs to computer xyz'. Apple did this to prevent copyright issues (syncing someone else's music).
If you really want to do this, you'll have to at least tie both iTunes installations to the same account. Maybe have them sync with each other. -
My iPod dispalys this message:
"Connect to a computer. Use iTunes to restore." When I connect to a computer, iTunes doesn't recognise it. The iPod 5th Gen does not work at all. How do I fix my iPod without losing any data?
I have seen the Apple webpage suggesting the "five R's" (including restore). Before doing anything, I want to be sure that restoring or any other action is not going to delete or risk my data.
I would be very grateful if anyone can suggest a fix for this problem, in a way that will not risk my data.
Thanks in advance!Did you try a hard reset with the iPod still connected to your PC? Have you tried multiple USB ports, preferably high powered USB 2.0 ports?
To do a hard reset, first make sure the hold switch is in the Off position, then press and hold both the Select (Center) and Menu buttons together long enough for the Apple logo to appear.
Have you also worked through each and every single troubleshooting suggestion in this Apple support document?
iPod not recognized in 'My Computer' and in iTunes for Windows
B-rock -
It says...connect to your computer, use itunes to restore..but it wont work
1st off: i own an ipod video. Ok, so when I turn on my ipod, this white screen comes up and it says connect to your computer, use itunes to restore. And then when I restore my ipod on itunes...it just keeps making me restore it over and over again. I dont no wat to do and I'm getting really frustrated. i need someone to tell me wat to do cause I just do the same thing over and over again, and it doesnt work. Please help me!!!
Have you had a chance to look at this troubleshooting page? Have a look at the bottom section that covers what to try if restoring doesn't work, it may be of some help: iTunes has detected an iPod in recovery mode - Use iTunes to restore
-
"Use iTunes to Restore" and "Cannot Restore (-50.)"
Hello,
I changed computers from my old laptop to a desktop. It connected just fine yesterday. Today I tried to sync it up and it said that it couldn't sync for an unknown reason. Ok, so i decided to do a restore. It gave me the "cannot restore" error message. now, whenever i turn it on, it says "use iTunes to Restore." When i connect it to my computer, the ipod screen is all white and has a weird looking font that i've never seen on it before. I've tried everything i could try on the support site. please help!!http://support.apple.com/kb/TS1369 I dont know if it will help but there are many links to try there. sorry.
-
IPod says to use iTunes to restore but keeps going into disk mode.
So whenever I reset my iPod, a screen pops up that says to use iTunes to restore it but when I plug the iPod into the computer, it goes into disk mode and iTunes doesn't read it.
Already tried another USB port, still nothing.
I don't have another PC to check, I only have one which is the one not working with my iPod.
It appears under my Computer, just not under iTunes. Plus, the iPod classic troubleshooting assistant doesn't work because I can't restore since it can't come up onto my iTunes! Even my iPod says "Use iTunes to Restore" once in a while, but I plug it in & I'm not able to restore it since it won't come up under iTunes.
Please help -
Totally erased, now: use itunes to restore your ipod... ??!
Ok well, I just connected my ipod as usual to add some music. When I return to my PC after 2 hours, my ipod seems to be completly empty . I tried to connect it again, and it recognized it, ok well, no problem I think just put all your 2000 songs on it all over again. After some weird errors, the screen stays frozen on o not disconnect.
I solved it using the 2 button press thing. And now it all of the sudden sais: COnnect the ipod to your computer, use itunes to restore.
As I connect it to my computer, nothing happens. I see it as mass device (not Ipod anymore), and Itunes doesnt recognize it.
Itried using the updater and try to restore, but no, updater freezes up everytime I try.
I've tried a lot of things now, and it doesnt respond at all.. does anyone has a clue??
thanks in advance!
MaritDisconnect the ipod and keep it in "DIsk Mode" for now.
In Windows, Goto control panel>add and remove and uninstall iTunes AND quicktime (You will not loose any music or playlist).
Scan the system for malware with ewido http://www.ewido.com
Now disable antivirus AND any other security programs and goto apple.com to download/install iTUnes again.
Reboot the PC, Disable your antivirus/security programs, Open the ipod updater THEN connect the ipod in disk mode to the PC and try restoring it -
since i have updated my iphone everytime i open an app it comes up with a message 'connect to itunes to use push notifications, may include alerts, sounds and icon badges, i have backed up my phone on itunes and restored phone but its still doing it can anyone help?
EmReturn the iPhone and get your money back. It has been
hacked/modified/jailbroken and likely cannot be made
operative. -
Hello - I connected my iPhone earlier since a pop-up message showed up saying that I needed to back up my information in iCloud, once I connected it to my iTunes, it was taking more than 2 hours to complete, I decided to disconnected in the middle of the process, and I was not able to use it anymore, and it only displays: Use iTunes to restore. I connected it again, but it does not do anything. Another message comes up in the iTunes screen saying that in order to use the iPhone in iTunes it needs to be restored. That is not my intention, but it does not let me do anything else. Does anybody know what to do please?
Thank you a million!Hello there, ksknoxie.
The following iPod classic Troubleshooting Assistant offers a great guide to follow for troubleshooting:
Apple - Support - iPod - iPod classic Troubleshooting Assistant
https://www.apple.com/support/ipod/five_rs/classic/
Although following each step in order is recommended, many who have reported your symptoms have seen the Restore step resolve their issue.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
My ipod will not do anything but show a screen that asks to "connect ipod to computer, use itunes to restore" My computer however will not recognize my ipod at all so there is no way to restore my ipod. I am not skilled in computers but if anyone has a step by step that would be great.
Did you try a hard reset with the iPod still connected to your PC? Have you tried multiple USB ports, preferably high powered USB 2.0 ports?
To do a hard reset, first make sure the hold switch is in the Off position, then press and hold both the Select (Center) and Menu buttons together long enough for the Apple logo to appear.
Have you also worked through each and every single troubleshooting suggestion in this Apple support document?
iPod not recognized in 'My Computer' and in iTunes for Windows
B-rock -
"Connect to Computer. Use iTunes to Restore" but can't 'see' it in iTunes
I got the error message on my iPod -- "Connect to Computer. Use iTunes to Restore iPod." Problem is, when I try to connect to my computer, it asks if I want to restore it with iTunes, I say yes, but iTunes doesn't 'see' the iPod, so I can't restore.
The iPod just sits with "Do not disconnect" on it and the battery icon moving. I'm dead in the water.
Any ideas?
Message was edited by: dragalsYou might try forcing the iPod into disk mode first, then connecting it to your computer and see if that makes it show up in iTunes...
Putting iPod into Disk Mode
http://docs.info.apple.com/article.html?artnum=93651
If that works, then you should be able to attempt a restore.
Patrick -
I've already tried putting it into Disk Mode but nothing happens. Tried restarting computer and a new USB cord but still not working!
PLEASE HELP!Already tried another USB port, still nothing.
I don't have another PC to check, I only have one which is the one not working with my iPod.
It appears under my Computer, just not under iTunes. Plus, the iPod classic troubleshooting assistant doesn't work because I can't restore since it can't come up onto my iTunes! Even my iPod says "Use iTunes to Restore" once in a while, but I plug it in & I'm not able to restore it since it won't come up under iTunes.
Please help -
IPOD ERROR MESSAGE: Connect to your computer. Use Itunes to restore.
Whenever I turn my ipod on after its been off for a few hours the screen displays "Connect to your computer. Use Itunes to restore" and then goes blank. I turn the ipod back on again and it appears to work normally but the battery is showing close to zero even though it has been freshly charged!
I have restored the ipod several times as it suggests but this does not get rid of the error message. Is my ipod screwed? I'm surprised there are very few posts on this topic too...
I have a 30Gb ipod video running v1.2.1I just found this support document which explains the issue exactly.
http://docs.info.apple.com/article.html?artnum=303915
Looks like a visit to Regent St is needed.
The reason why I am surprised about the lack of posts on this topic is that I can't believe my issue is so unique. Surely out of the millions of ipod users out there this exact same issue would have been reported more frequently. -
During iTunes update on my pc, my iPhone was connected to pc via usb & was syncing, suddenly my iPhone stopped connecting to wifi and cannot activate. I cannot access iPhone data as it says connect to iTunes to activate but cannot connect. How do i connect to iTunes to activate iPhone as iPhone cannot connect to WiFi or any other network
Please how do i reactivate iPhone?Hello DadiPrince,
The following article contains information beneficial to getting your iPhone back into normal working order.
iPhone: Troubleshooting activation issues
http://support.apple.com/kb/TS3424
Resolution
Perform the following steps if you receive one of the messages above:
Restart the iPhone.
Try another means of reaching the activation server and attempt to activate.
Try connecting to Wi-Fi if you're unable to activate using a cellular data connection.
Try connecting to iTunes if you're unable to activate using Wi-Fi.
Restore the iPhone.
If you receive an alert message when you attempt to activate your iPhone, try to place the iPhone in recovery mode and perform a restore. If you're still unable to complete the setup assistant due to an activation error, contact Applefor assistance.
All the best,
Allen -
I have a 5th Gen iPod Video that I have had many years now. It has worked faithfully until about 2 weeks ago and the HDD totally died on me.
So I decided to upgrade from a 30 to 60 gb HDD, replaced the battery for the appropriate HDD and bought a new back shell for the unit. I made incremental installations as parts arrived. First the HDD itself and the next day the battery. Both went in with no problem and I have been running them in a jerry rigged case (basically the 30gb back case has been taped together to make sure it was going to work OK. I have been taking it to work with absolutely no issues, great response and great battery life. Synching is fabulous.
Here is the issue, I hope this makes sense...
Today I received my 60 GB silver back cover and moved all of my parts over. It seems to fit fine. Headphone jack is working fine. However, now the hold button is unresponsive (which is not a big loss to me but still just so you know). I can play music and I can sync. However, if I restart the unit, or I try synching a second time, I get screen saying "Connect to your computer. Use iTunes to restore." It does not matter if I snap it shut or leave the case loose, this happens.
I have this error until I open my case up again and do nothing else. At that time, the error goes away, and my ipod is fine again. Then, the screen comes back after restarting to a normal boot. But, if I sync or restart without doing anything else, we go through the motions again until I open the case back up.
I have disconnected the battery as well as the HDD, but still have the problem. I have also disconnected the cable coming from the hold button/earphone jack to the M/B,
Has anyone else ever experienced this issue or have any suggestions.Shouldn't you contact the vendor or person who sold the back cover? At the very least, it has a Hold switch that doesn't work.
This web site has repair guides
http://www.ifixit.com/Device/iPod_Original
and they call it "Headphone Jack & Hold Switch"
http://www.ifixit.com/Guide/iPod+5th+Generation+%28Video%29+Headphone+Jack+%26+H old+Switch+Replacement/604
Under Relevant Parts, they seem to list separate parts for the thick and thin back cover.
On a side note, another way to fix your iPod is to use a compact flash card instead of a hard drive. This web page has details
http://www.instructables.com/id/Convert-your-5th-Gen-iPod-Video-to-use-Flash-Mem or/
Then, you can use your existing thin profile back cover that works. I replaced the hard drive in my 4th gen iPod with a CF card. Currently, it is only 8GB, but with lower prices these days, I may soon upgrade it with a 64GB CF card. But it works great with the 8GB card. The iPod is noticeably lighter. There is no hard drive spin-up delay. The battery lasts longer per charge. And it is no doubt more shock-resistant.
Maybe you are looking for
-
Printing 20" iMac to 24" iMac via ethernet and router issue
Hi there, I hope someone can help me. We have in our office a 20" iMac that my boss uses and a 24" iMac that I use. the 24" is connected to an ADSL2 router via ethernet, which in turn is connected to an HP 2200dn also via ethernet. I have no problem
-
Has anyone used this cool WebCam with a Mac yet?
i'm in the market for a webcam for my new mac pro. i'm looking for the very best one out there. i ran into this WebCam called "aGent V4 HD". It looks awesome! Its a 3MP HD WebCam that comes with a desk mount and LCD mount. But its sold out of Austral
-
my iMac Intel can not see my HP LaserJet 4050 through the network but I am to go on the internet link with the iMac PPC and also the iMac PPCis able to see the printer
-
Can you still Alt- drag files into the new iTunes (11.0) to maintain a movie library on an external hard drive? This is how I used to do it, but now that I am trying to add some more movies it will not work. No error messages or anything, but the mov
-
Never mind the color where's the text
Could they make this text any smaller? I'm on a HD monitor and this grey text on a gray background is AWFUL and it must be, what 4 points!!. It's giving me a sore head trying to read it never mind learn it.