"use itunes to restore" white screen on ipod.....

my ipod has the white screen saying "use itunes to restore" and i tried holding the center&menu button...nothing.
i reinstalled itunes and now it says that the " ipod software update server couldnt be contacted. the server doesnt support this version of itunes" so now i cant restore my ipod, because i cant connect it.
please help! i feel like ive tried everything!!

Sometimes if you have parental controls enabled it will mess it up.

Similar Messages

How to fix "use itunes to restore" problem on my iPod Classic 160G?

When I try to connect my iPod to iTunes on my PC, there was an alert to restore. I follow the direction. Stage 1 of the restore process was successful. But the Stage 2 of the restore process, when the iPod displays an Apple logo as well as a progress bar in off backlight work so long time. Then I shutdown my PC. After that my iPod does not work. When I re-connect to PC there are appear "use itunes to restore" and "do not disconnect" alternately.How to fix the problem?
<Edited By Host>

for some reason when itunes first installs a new version, it opens up to the iTunes Store. Since you don't have net connection, its going to error out.
But the fact that you can't see any of the other items, I would recommend redownloading iTunes (and Quicktime to be sure) and reinstalling it and see if that helps.
Just for the record, can you click on the Library icon?

My 5th gen Ipod won't do anything but show the " Connect to your computer, use itunes to restore" screen. However my computer nor anyone else's will recognize my ipod. What can I do?

My ipod will not do anything but show a screen that asks to "connect ipod to computer, use itunes to restore" My computer however will not recognize my ipod at all so there is no way to restore my ipod. I am not skilled in computers but if anyone has a step by step that would be great.

Did you try a hard reset with the iPod still connected to your PC? Have you tried multiple USB ports, preferably high powered USB 2.0 ports?
To do a hard reset, first make sure the hold switch is in the Off position, then press and hold both the Select (Center) and Menu buttons together long enough for the Apple logo to appear.
Have you also worked through each and every single troubleshooting suggestion in this Apple support document?
iPod not recognized in 'My Computer' and in iTunes for Windows
B-rock

Ipod Nano 7th Generation is saying Use Itunes to Restore. Itunes no longer recognizes my device

Please Help, My Ipod nano 7th generation was syncing. When I disconnected from my computer, I no longer had any music on it. When I plugged it back in Itunes prompted me to restore my Ipod. I went ahead and restored it, but it kept asking me to restore. When I unplugged my ipod, I got a white screen saying Use Itunes to Restore. Problem is Itunes no longer picks up my device. I've tried plugging it into different USB ports, I've tried to update Itunes to the newest version, and uninstalled and reinstalled itunes. I've tried to reset the ipod, but it still goes back to the white screen saying "Use Itunes to Restore". I've been trying everything. Please Help.
Thanks

No. You need iTunes on a computer to restore it. If you don't have iTunes you can download it from here:
http://www.apple.com/itunes/download/
If you don't have a computer, can you can try to borrow one with iTunes installed.

Ipod nano 7th generation "use itunes to restore"

Now 1) the ipod is formatted
2) when i connect to pc it displays white screen with "do not disconnect"
3) Itunes doesn't detect ipod
4) when the ipod is not connected to pc it displays "use itunes to restore"
this is the current situation
What shall i do ?

No. You need iTunes on a computer to restore it. If you don't have iTunes you can download it from here:
http://www.apple.com/itunes/download/
If you don't have a computer, can you can try to borrow one with iTunes installed.

IPod Nano 4th gen - Use iTunes to Restore

My cousin went to India for a couple of months so he gave me his iPod Nano. It was working when i got it, and i listened to his songs. So I downloaded the latest version of iTunes so I could put my songs in it. When I connected it, iTunes told me to restore it so I did. In the process, it showed an error (1437). So I disconnected it and my nano had this white screen and it says "Use iTunes to Restore". Which I tried many times, and the same error happens.
Now it's not even showing my in My Computer (running Windows Vista). I tried resetting the Nano multiple times and it turns into a black screen for about 2 seconds, then it returns to the "Use iTunes to Restore" screen, I do not get the screen with the apple. If I cannot fix this, will I be able to take it to a Apple store? I have the one year warranty. The Problem is, my Cousin only gave me the iPod, no cables or headphones. I am using the charging wire from my iPod video (5th gen), could this be the problem? Will the Apple store fix it for me without the receipt and the original box?

Hello, olono.
Thank you for visiting Apple Support Communities.
Here is a resource you may find helpful when troubleshooting this issue.
iPod displays "Use iTunes to restore" message
http://support.apple.com/kb/TS1441
Cheers,
Jason H.

Made HDD, Battery and case upgrades to my ipod video 5th Gen and now I am told "Connect to your computer. Use iTunes to restore."

I have a 5th Gen iPod Video that I have had many years now. It has worked faithfully until about 2 weeks ago and the HDD totally died on me.
So I decided to upgrade from a 30 to 60 gb HDD, replaced the battery for the appropriate HDD and bought a new back shell for the unit. I made incremental installations as parts arrived. First the HDD itself and the next day the battery. Both went in with no problem and I have been running them in a jerry rigged case (basically the 30gb back case has been taped together to make sure it was going to work OK. I have been taking it to work with absolutely no issues, great response and great battery life. Synching is fabulous.
Here is the issue, I hope this makes sense...
Today I received my 60 GB silver back cover and moved all of my parts over. It seems to fit fine. Headphone jack is working fine. However, now the hold button is unresponsive (which is not a big loss to me but still just so you know). I can play music and I can sync. However, if I restart the unit, or I try synching a second time, I get screen saying "Connect to your computer. Use iTunes to restore." It does not matter if I snap it shut or leave the case loose, this happens.
I have this error until I open my case up again and do nothing else. At that time, the error goes away, and my ipod is fine again. Then, the screen comes back after restarting to a normal boot. But, if I sync or restart without doing anything else, we go through the motions again until I open the case back up.
I have disconnected the battery as well as the HDD, but still have the problem. I have also disconnected the cable coming from the hold button/earphone jack to the M/B,
Has anyone else ever experienced this issue or have any suggestions.

Shouldn't you contact the vendor or person who sold the back cover? At the very least, it has a Hold switch that doesn't work.
This web site has repair guides
http://www.ifixit.com/Device/iPod_Original
and they call it "Headphone Jack & Hold Switch"
http://www.ifixit.com/Guide/iPod+5th+Generation+%28Video%29+Headphone+Jack+%26+H old+Switch+Replacement/604
Under Relevant Parts, they seem to list separate parts for the thick and thin back cover.
On a side note, another way to fix your iPod is to use a compact flash card instead of a hard drive. This web page has details
http://www.instructables.com/id/Convert-your-5th-Gen-iPod-Video-to-use-Flash-Mem or/
Then, you can use your existing thin profile back cover that works. I replaced the hard drive in my 4th gen iPod with a CF card. Currently, it is only 8GB, but with lower prices these days, I may soon upgrade it with a 64GB CF card. But it works great with the 8GB card. The iPod is noticeably lighter. There is no hard drive spin-up delay. The battery lasts longer per charge. And it is no doubt more shock-resistant.

IPOD ERROR MESSAGE: Connect to your computer. Use Itunes to restore.

Whenever I turn my ipod on after its been off for a few hours the screen displays "Connect to your computer. Use Itunes to restore" and then goes blank. I turn the ipod back on again and it appears to work normally but the battery is showing close to zero even though it has been freshly charged!
I have restored the ipod several times as it suggests but this does not get rid of the error message. Is my ipod screwed? I'm surprised there are very few posts on this topic too...
I have a 30Gb ipod video running v1.2.1

I just found this support document which explains the issue exactly.
http://docs.info.apple.com/article.html?artnum=303915
Looks like a visit to Regent St is needed.
The reason why I am surprised about the lack of posts on this topic is that I can't believe my issue is so unique. Surely out of the millions of ipod users out there this exact same issue would have been reported more frequently.

New iPod Nano isn't being recognized, with "Use iTunes to restore"

I got this new Nano yesterday and I took it out the box, tried it for a while, etc. I then installed iTunes 9 and after that everything was fine, so I plugged it in, hoping to sync it with my library and charge it. It did both for a while. Unfortunately, it was at this moment my PC decided lock up, and I had to use CAD to stop all the programs that were running, including iTunes, with the Nano still plugged in. Now the only functions of the Nano are to show the Apple logo for a bit, go to black and then show the "Use iTunes to restore" screen. I Googled and found that this means it needs to be formatted for Windows use. However, I plug it in and Windows refuses to recognize it, as does iTunes. However, it does connect when I press both the select and menu buttons (I tried to put it into disk mode, but this doesn't work) only to disconnect a few seconds later when iTunes tries to download the recovery software. Can anyone help? Nothing is working. Thanks.

I have also just installed my new Nano, had to upgrade to itunes V9, this worked eventually and then the nano locked up along with the PC. rebooted the PC, reset the Nano, all looked good until I tried to reconnect the Nano to the PC. it connected and then immediately disconnected and itunes gave an error saying that it couldn't read the ipod, try to reconnect.

My ipod says "connect to your computer. use itunes to restore."

My ipod says "connect to your computer. use itunes to restore."
So I plug it into the computer and itunes says it needs to restore, so I click restore, everything seems to go fine, and it says the ipod needs to restart, it does, has a lil progress bar go across the ipod screen, then itunes detects the ipod again and says it needs to be restored again. This is an endless loop, anyone have any idea how to solve this problem?

Have you had a chance to look at this troubleshooting page? Have a look at the bottom section that covers what to try if restoring doesn't work, it may be of some help: iTunes has detected an iPod in recovery mode - Use iTunes to restore

Updated iPod to 1.2 , now it tells 'use itunes to restore'. How ?

Hello, sorry my english.
I have just updated my iPod nano from firmware 1.1.1 to 1.2 using latest iPod Updater 2006-06-28. It went ok.
Then i entered iTunes 6.0.5 and made an eject.
The iPod showed "OK to disconnect". I disconnected.
But now when I turn it on, it shows this message:
"Use iTunes to restore"
How can I do that? When I open iTunes it behaves like there is nothing wrong with my iPod, it lets me add and remove music with no stress. Also I can't find any option on iTunes to 'restore' my iPod. I know how to do that using the iPod Updater (restoring to factory settings) but I can find any 'restore' option on iTunes like my iPod warns.
Can anyone help me? Thank you.

I am having the same exact problem!! like first my ipod nano wouldnt be recognized then finally my itunes said updating ipod dont disconnect..after updating 477 songs it said ok to disconnect so i did nd den it got stuck in this screen that said use itunes to restore nd also it said dat in two otha languages..but im new at this and i have had like every problem there is to have but still can you explain to me wad to do. thanks loves. nicc<33*

IPod says to use iTunes to restore but keeps going into disk mode.

So whenever I reset my iPod, a screen pops up that says to use iTunes to restore it but when I plug the iPod into the computer, it goes into disk mode and iTunes doesn't read it.

Already tried another USB port, still nothing.
I don't have another PC to check, I only have one which is the one not working with my iPod.
It appears under my Computer, just not under iTunes. Plus, the iPod classic troubleshooting assistant doesn't work because I can't restore since it can't come up onto my iTunes! Even my iPod says "Use iTunes to Restore" once in a while, but I plug it in & I'm not able to restore it since it won't come up under iTunes.
Please help

When i turn my ipod on it said use itunes to restore......

when i turn my ipod on it said use itunes to restore. SO i downloaded the new itunes (7.2 i think) and when i pluged ipod in it said ipod in recovery mode restore before use in itunes for sumthin like that... so i did that and at the end it said error occured (1413)...so im like ***...anyways iv ran out of ideas of what to do. and iv used my ipod before and one morning it didnt work...so yeah please help me!!!!

My Problem iz rather weird nd strange. about a month back, my 2GB nano just freezed due to no apparent reason. i used the hold-menu-and-centre-key strategy to reset it and the next screen said somthing like USE ITUNES TO RESTORE. i connected it thru my USB cable to my PC and i tunes wudn't recognize it. then i used the updater which said can't mount iPOD. i then checked ur forums and tried tht manual disk mode to format it in my PC. but on right clickin on
iPOD(which shows as REMOVABLE DRIVE), nothing happens. no format screen iz displayed. but somehow trying again and again and restarting and shutting down the ipod service solved the matter. for testing, i copied one song with couple of photos in it. it worked reallly fine until i
formatted my pc.
I re-did the partitions, reinstalled the windows
and every software. then i downloaded the latest iTUNES(7.0.2) from apple's website. ripped a few cds on my pc, then opened iTUNEs to copy more music in my iPOD. just after the copy started, iTUNES gave error which had something to do with the transfer. i unpluggged my iPOD
after ejecting frm iTUNES and found the same freaky error (USE ITUNES TO RESTORE) again. as i had tackled thru this error earlier, so i repeated the same procedure but with latest iTUNES this time. i had to download the latest iPOD updater(1.3 i guess) too as it is not included in iTUNES.
and after every step, it is still giving the same error over and over again. i hav another pc which iz using the same windows with previous iPOD updater and iTUNES. that updater givez errors like CAN'T MOUNT iPOD,FIRMWARE UPDATE FAILURE, etc. and also hangs sometimes. and even if it
restores, the iPOD never restarts. when i use my other PC with newer iTUNES and new windows on it, it givez errors like UNKNOWN ERROR, etc. also after restoring, the iPOD restarts and shows the same USE ITUNES to RESTORE error. main probelm i m facing in restoring process thru disk mode iz tht whenever i right click on the iPOD in my COMPUTER, there r 99% chances that it wont show any format dialogue at all (even if the iPOD service isn't running)
kindly help me az i m tooo much fed up of this thing. i mite smash the nano onto my computer screen if nuthin helps :S
kindly reply soon. please note tht the country i live in doesn't giv support for iPODs and i received this product as a gift about an year back and has been working fine ever since (except last two times) also i cant afford to send it bak to UK or something like tht. so online
help wud b much appreciated...
also i cudnt find any POST new TOPIC button on these forums, kindly help me in tht regard too...
THANKING IN ANTICIPATION
P.S. i've tried it three different PCs with frsh installations. so suggest me something different also drive letter can't b changed for iPOD in disk manager..

Totally erased, now: use itunes to restore your ipod... ??!

Ok well, I just connected my ipod as usual to add some music. When I return to my PC after 2 hours, my ipod seems to be completly empty . I tried to connect it again, and it recognized it, ok well, no problem I think just put all your 2000 songs on it all over again. After some weird errors, the screen stays frozen on o not disconnect.
I solved it using the 2 button press thing. And now it all of the sudden sais: COnnect the ipod to your computer, use itunes to restore.
As I connect it to my computer, nothing happens. I see it as mass device (not Ipod anymore), and Itunes doesnt recognize it.
Itried using the updater and try to restore, but no, updater freezes up everytime I try.
I've tried a lot of things now, and it doesnt respond at all.. does anyone has a clue??
thanks in advance!
Marit

Disconnect the ipod and keep it in "DIsk Mode" for now.
In Windows, Goto control panel>add and remove and uninstall iTunes AND quicktime (You will not loose any music or playlist).
Scan the system for malware with ewido http://www.ewido.com
Now disable antivirus AND any other security programs and goto apple.com to download/install iTUnes again.
Reboot the PC, Disable your antivirus/security programs, Open the ipod updater THEN connect the ipod in disk mode to the PC and try restoring it

My iphone 5 screen has gone black in the middle of updating a app. i have tried to back it up using itunes and restore it however it will not restore my phone as i have got the app find my iphone switched on. i cannot turn it off as the screen is black

my iphone 5 screen has gone black in the middle of updating a app. i have tried to back it up using itunes and restore it however it will not restore my phone as i have got the app find my iphone switched on. i cannot turn it off as the screen is black. can anyone help me please??

christobell86 wrote:
... it will not restore my phone as i have got the app find my iphone switched on.
You can access iCloud.com on a computer to turn it off.
http://support.apple.com/kb/PH2702

"use itunes to restore" white screen on ipod.....

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