Use of External cash desk using PI

Question

Hi,
The client of my project has a new requirement regarding the posting of payment from third party.
Currently , its running maintaining standard process.
Bill fetch is done by third party through PI WS.
Then payment which is stored in a ISU staging table using PI WS and reconsilation at the end of the day.
After that FICA do the posting.
But now client is asking for external cash desk through which posting will be done instantaneously.
I have no idea regarding that . From internet which I understood is PI need to host some webservice which is some standard webservices available in ES bundles.
the concept of ES bundle is new to me , how to use this in PI and how to integrate this with ISU that FICA can do the prompt posting.
Please help me.

Answer 1

Hi Avinash,
Sorry for the late reply.
I am not creating the support desk message from crmd_order. But we create the support desk message from the test package, as our support desk messages need to be linked to the test packages. In this case, the actual transaction that gets executed for creating the support desk message is notif_create.
By creating messages in this way, we are getting both the ABA messages and the CRM messages created. But we are taking only the CRM messages for processing. The numbers are different for ABA messages and CRM messages.
The no. of the ABA message is similar to the number that is getting filled in the External reference no. field. The no. of the CRM message is different.
Any more inputs pls?
best regds,
Alagammai.