Use of service material - CS

Hi everybody,
An area in my company are going to bill the services that actually give to some clients, they have to types of service:
mantenaince service and
installation service
So, it is necessary to create two materials service? or we can manage the module PM-CS with only one material?
If I use two tyes, what benefits it will bring us?
I will appreciate your responses

Hi,
I would suggest you to go with two different materials, unless installation and maintenance are always priced together and would always be provided to the clients together. If your company provides any of these services separately, you may find it difficult while setting up prices.
Also, using one material, you may face difficulties while pulling out Reports on revenue from each service(again, depends on your business requirements for reports).
Regards,
Sridhar

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Issue in generating Invoice with standard and service material

There is one scenario where along with standard material (i.e Tube bending machine) they charge the customer for the Design and Development of a machine (which is a service). Is it possible to make a standard order with the standard material(with excise and cst/vat) and service material (with service tax only) in one single order?
I have tried with both the material in a single order but while making invoice system is taking only the standard material as in item category we have mentioned Billing relevance from delivery document. And service material will not have the delivery.
I would be thankful if you could spare some time and check the exact problem.

Hello,
Yes.. this is a common problem when you use Delivery relevent material and service material in the same order. Why don't you use the service material in differnt order and invoice it? or do you have any restriction like the delivery relevent material and the service material should be billed in one invoice?
Prase

PR need to generate for Service material in third party process

Dear All
Is it possible to create Service PR for the service material in sale order like third party material.process
Please suggest how to configure the same?
Regards

Hi,
It is very much possible. please creat the third party vendor, and the service material.
Do partner determination for the vendor in CS module and follow the ref. links.
http://sap-sd-articles.blogspot.com/2009/03/sap-customer-service-processing-sd-sls.html
http://www.sap-img.com/sap-sd/process-flow-for-3rd-party-sales.htm
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Regards
DSR

Creating a service material.

Hi All,
One of the user has sent a request to create a service material (Security Software). This is mainly for to improve security of the current billing cycle. I used T-Code MM01 to created the material but later on instructed to create this material using T-code AC03. What is the difference of these two t codes when we create service material.Please explain.
Thanks,
Ama

Hi,
Service Material: Service is an intangible material. Since services cannot be stored and regarded as non-transportable and non-stockable. Typical services are commercial services, transport services, bank and insurance services, goods from cultural organizations and the mass media, as well as services provided by the public security forces or the education and health sectors.
In case of Service ( if vendor providing to you)
To map in SAP, we do maintain Service master (AC03) and create purchase order (ME21N) to vendor mentioning Cost Object and Item Category (D).Then service receipt in ML81N, Invoice verification ( MIRO ) and payment to vendor (F-53)
In case of Material:
We do create material (MM01), Purchase order; receive goods (MIGO) physically and Invoice verification and then payment to vendor.
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IDOC - PO Creation using a service without master record

I can not find the field to populate the cost center when i create a PO using a service without master data (buy using Material Group) via transaction WE19.
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Hi,
In the inbound side create a new entry in WE57 tcode.. with the functio mdoule as "IDOC_INPUT_ORDERS", basic type "ORDERS05", extn< specify the extn u created at outbound side>, message type "ORDERS". Now see if it is working.
Regards,
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PO for Service Material

Hi Experts,
Greetings to all...
I wish to ask a question.
I wanted to create a PO for Service material. The service material that I have created is using MM01 and selected the type of material as DIEN and maintained the data.
I am trying to create PO with ME21N and specified the item category = D and account assignment = K and specified other data
when I specify the material number (means the service) that i created above it says that material doesnt exist.
I tried the other way by specifying the Short Text and in the "Service" tab of item detail I specified the material number and there also i got the error that the material doesnt exist.
Please suggest if I have missed any steps.
Regards,
UK.

Hi,
I think ( not sure)
If we use a Material number by DIEN, we cannot use Item Category D
so i think you can user service master for same
check following link for knowledge base only not solution from my side
[http://wiki.sdn.sap.com/wiki/display/ERPSCM/BasicServicePurchaseOrderProcess-DIEN+Material]
Regards
Kailas Ugale
Edited by: kailasugale on Mar 6, 2012 9:33 AM

Service material to be returned

I have a sale oredr with BOM material in which one of the component is a service material. Now after billing when i try to do returns referring to the billing doc , the the service material alone is not getting copied to the returns order. It gives the message material not determined pls help. have done all the settings still it doesnt work

Hi,
I assume that Service material must be involved for the installation cost tracking.
Please verify the business rules.
As per Standard practice Service once performed canu2019t be me returned like a physical material and hence the cost involved as expense to the customer.
If at all you want that cost should also be considered then I would like to suggest try using the non Stock material instead of service material in your BOB and keep this service material as Free of cost material with the material that u are selling to create the service order further to track the Service operations.
Hope this will help you resolve or at least a hint to lead the resolution.
Do share if you find any alternative solution for the same.
Thank You.
RB

Can product costing be used in service industry?

where a material master is being maintained (type DIEN) for services provided, can product costing be used for services? what pre-requisites are essential to implement product costing?

yep, that I assumed that was the category. I meant, What are you trying to do? Is this a webservices specific question or a question about how to use Sun Java Studio Enterprise and Web Service?? If this is a Web Services specific question, try posting to the Web Services forum.
http://forum.java.sun.com/forum.jspa?forumID=331
I searched this forum for postings related to your question but did not find much.

How to use routing service property value in xsl

Hi All,
I need to use routing service's property value in xsl.
I created routing service in esb project. after routing rules, thare is properties. In properties I added name as "propval" and value as "required".
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Thanks in advance.
Edited by: vikky123 on May 2, 2010 1:36 AM

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How many transaction key used for Service PO

Hi,
Please let me know, how many transaction key used for Service PO...
In OBYC, we have maintained GBB & WRX Transaction key's for Service PO, Is there any other Transaction key skip???
Please guide...

Hi,
GBB is used for Offsetting entry for inventory posting but for Service procurement WRX Transaction key is used for GR/IR clearing-service.
NOTE: You may use WRX with new account modifier ZZZ to triggers GR/IR clearing-service only for service procurement where you need to post all separate GR/IR clearing- material , GR/IR clearing-asset and GR/IR clearing-service and can done with user exit.
#But in special case GBB can be used with VBR key or copy of VBR as ZBR for default G/L account foe service PO.
For more check the link:
http://www.bluemarlinsys.com/ns/0603-03.asp
Regards,
Biju K

Service / Material Long text Repetation in PO Print,

Dear ALL,
I have a requirement where in the Service activities do have a Long text going up to 1 or 2 paragraphs, these long text gets printed in the POs getting created using this service activities,
but we mainly have many service activities having the same long text description, so when i use these 5-6 service activities in the PO, the service activity long text gets repeated 5- 6 times in the POs, it is filling the PO print page,
can we have a check to restrict PO long text appearing in PO print so that it is not repeated, can we have a check and option to choose which text from Service activity to appear and which can be restricted, any check or tick box which allows to have or not have a specific Service / Material master basic data Long text in print outs.
alternatively can we maintain Long Text at Material Groups level or is there any way to maintain and bring Long texts inside POs
Thanks and regards
S Kumar
Edited by: KumarSAP&SAP on Aug 23, 2011 10:38 AM

Hi Kumar,
Chek with your ABAPer to achieve the Requirement , I think most of requirement can be achieve through the form set up
But i doubt that you can maintain the long text in Material group level

Sub contractor using his own material

Dear Experts ,
I wanted to map a scenario in which I send the material to sub contractor , in which apart from processing the sub contractor uses his own material which is modvatable .
And also in service po , when I send the machine for servicing, the service provider also uses his own material which again is cenvatable .
In both the scenarios how do we map it SAP .
Thanks

Hi,
Both the issues you have posted are different.
So, please close this thread and open two different threads, for each problem.
Regards,

Order Related Intercompany business process for Service material

Hi
I am looking for some info on Intercompany Business Process for service material - Order related.
I have created Sales order (ZBOR) copied from standard sales order (TA / OR), a billing document (ZIVA) copied from IVA, an item category (ZTAD) copied from TAD standard.
A material type used is DIEN (Services).
Note 63459 indicated that I have to use a copy requirement 613 for item category ZTAD. The copy requirement 613 was created by copying requirement 013 according to the attached reference.
I did the same according to the note. When I tried to create first billing document i.e. to end customer, its fine.
When I create second billing document i.e. intercompany billing, its going to first pricing procedure and end customer as Payee, which should not happen. Rather it should go to intercompany pricing procedure (ICAA01) and to Internal customer as payee.
Can someone guide me how to solve this issue?

when i run intercompany billing (ZIVA), it goes to copy control routines 613 , buts its picking end customer pricing procedure and payee as end customer , not picking intercompany pricing procedure and internal customer as Payee.
I am not sure what to do with 613 routinees as suggested by OSS note. All is i created this 613 copying from 13.
Do i need to develop the logic of picking correct intercompany pricing procedure i.e ICAA01 , and need to get the right payee and some header information in this 613 routine . which means automatic pricing procedure determination is not done using customization in Order related Intercompany billing . Am i right to understand?
Please suggest me how do i solve this issue.
Please send it to my [email protected] email too.

Service Material in Service Order

Hi All,
In a service order (revenue/non-revenue) is it possible to include service material (from material master) in the operations tab?
My requirement is that the operations which are maintained in service order have to be invoiced to the customer but currently I am maintaining these operations as short text in the service order. At the time of DP90 and subsequent billing these short text operations are not carried forward and thus cannot be invoiced.
Some of these operations are billed according to labour hours and some according to fixed price eg. Washing a car - 50 Rs (fixed) and engine tuning (1 Hr).
Thanks
Sarab

Hello gurus.
...I'm also trying to create a Debit Memo with non-stock items using transaction DP90.
We need to add new text items in the Debit Memo as information in the billing doc.
I have succeeded to debug the DP90 and in function SD_SALES_DOCUMENT_FROM_SM there is a loop where Debit Memo items is beeing created:
* Eigentliches Erzeugen der SD-Positionen aus dynamischen Posten
LOOP AT fsdsm_dli WHERE ref_pos_handle IS INITIAL.
* Füllen der Struktur VBAPKOM
    PERFORM vbapkom_fuellen USING fsdsm_dli
                            CHANGING vbapkom
                                     vbepkom.
* Positionstypenverwendung füllen in Abhängigkeit von der Fakturierform
    PERFORM vwpos_ermitteln USING    space
                                     fsdsm_dli-faktf
                                     i_sdsm_header-agflg
                                     i_sdsm_header-agexi
                            CHANGING vbapkom-vwpos.
* Positionsklassifizierung angeben
    IF i_sdsm_header-agflg IS INITIAL.
      vbapkom-vkgru = vkgru_dyn_posten.
    ELSE.
      vbapkom-vkgru = vkgru_dyn_posten_ag.
    ENDIF.
* Erzeugen einer neuen Position
    PERFORM item_create USING    fsdsm_dli
                        CHANGING vbapkom
                                 da_subrc.
How can I add non-stock items (text items) ?
I guess I need to add value 'TEXT' to vbapkom-vwpos ?
Please advice.

Can a service material be configurable?

I want to onfigure a service material and I want to define the characteristics of that particular service material in the case of a variant configuration.

Hi Gaurav
Creation of Master Data for Service Contract Items
Use
You store data on services and products which is essential for Sales and Distribution processing in material master records.
Activities
You can create material master records for service items in the usual way. For basic services, use the material type DIEN. To define more complex services, you can use configurable or pre-configured standard service products that have the material type KMAT.
You can create a standard service product for which you define a variety of characteristics, such as:
Response time for problem calls
Level of hotline service
Replacement parts coverage
Each characteristic is assigned a range of possible values, which can be defined in one of the following ways:
Entered manually during configuration in the service contract (as a configurable product)
Defined as a predefined version of the standard product (as a configured product)
Using a Standard Product - Configurable
The following table illustrates some of the possible values for each characteristic:
Standard Product: Copier_Service
Response time for problem calls
Level of telephone hotline service
Replacement parts coverage
2 hours
5 days/week, 8 hours a day
Type 1 - yes/no
8 hours
7 days/week, 8 hours a day
Type 2 - yes/no
24 hours
7 days/week, 24 hours a day
Type 3 - yes/no
When you enter the standard configurable service product as an item in a service contract, the system automatically displays the configuration editor. You then enter values for the various characteristics in your standard service product.
Using a Standard Product - Configured
If you use a standard product and frequently assign the same values to the characteristics, you can create a standard product with predefined values. The following example shows three different predefined configurations for the standard service product Copier_Service:
Configured Material (Standard Product Copier_Service Plus Predefined Values)
Name of configured material
Response time for problem calls
Level of telephone hotline service
Replacement parts coverage
Enhanced service
2 hours
7 days/week, 24 hours a day
Types 1-3 - yes
Full service
8 hours
7 days/week, 12 hours a day
Types 1, 2 - yes
Economy service
8 hours
5 days/week, 8 hours a day
Type 1 - yes
When you enter the standard configured service product as an item in a service contract, the system automatically copies the predefined values into the contract. To display the values, you can select the configuration editor manually
Reward if useful to u

Use of service material - CS

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