Use of WebServices in Solution Manager

Hi,
I am looking into different options to integrate SolMan Service Desk functionality with third party interface. Scenario includes, sending attachments and receiving attachments through SolMan Service Desk functionality.
We would like to use XI component for this purpose. Please share/throw some light if any one has experience in using XI in integrating third-party tools.
Response is really appreciated.
Thanks,
-Mike.

Hi,
This might help you
IDOC/BAPI for SM help desk
Regards
Agasthuri Doss

Similar Messages

Using OTO CTS+ in Solution Manager 4.0

Hi everybody,
I'm trying to configure the OTO in Solution manager, I somehow configured something as described in the CTS+ guide, I also was able to create a Project as shown in the RKT-solman.
What i'm missing now is how do i use this tool, from beginning , creating a request and transporting it to the different systems.
thanks for your help
Murat

Hi Murat,
You are doing the Java Transports for XI or EP system?For EP systems create the tpz files.
1.From solman create the TP using the normal/urgent correction.
2.Then using CTS borwser attach the TPZ file to the TP created
3.Relase the TP from Solution manager
4.Import to quality using solman and check if it is moved.
Revert for clarifications.
Regards,
Avinash.

Using more than one Solution Manager for different usages

Dear all,
we are using a solution manager system with >100 connected systems.
The system should primarily be used as service desk system, but is also used for BC issues (e.g. MOPZ,...) at the moment.
We have to implement a central monitoring system (CEN) using the CCMS infrastructure.
It is recommended to use a seperate system for this issue, because of high performance requirement and the requirement to have the newest support packages for CEN+MOPZ.
Because of that recommendation we are thinking about installation of a second solution manager system which should handle all BC and Monitoring (CEN+SolutionManager-Monitoring) issues.
Do you have any experience with such a landscape? Are there known problems respectively is such a landscape possible/workable? How should the systems be connected? ( client system<=>solman / solman<=>solman )
I regret that I could not find any official landscape recommendations from SAP for big landscapes (VAR environment)?
If you know any applicable documents, please let me know.
Thank you for your help.
Best regards,
Sascha

Hi Sascha
Technically Solution Manager is being billed as the Central system for everything Service Desk, MOPZ and CCMS - one central location for all scenarios
One of the reasons for this is lifecycle management -- monitoring or EWA scenario finds a problem, service desk raises the issue, charm or mopz implements the solution and it is tested and distributed and the whole lifecycle is documented one system. Indeed I am aware of no functionality to integrate scenarios between Solution Manager systems - each Solution Manager system in your proposal will be standalone for each scenario
I can't provide guarantees because SAP recommend 1 Solman PRD only, but it might be possible to use another PRD Solution Manager system (or client) for scenarios that not already setup in the existing Solution Manager system - this certainly is the most possible way to have 2 PRD Solution Manager systems (or clients) running in parallel.
The key thing to be aware of is RFC conflicts - as each scenario usually has its own RFC this might be avoided - however
do watch out for situations where scenarios share RFCs or you if find RFCs existing with the same name OR client and SID in any systems in the following landscape
Landscape 1 - Satellite System 1 to Solman System 1 Service Desk, MOPZ
Landscape 2 - Satellite System 1 to Solman System 2 CCMS, EWA
Best wishes
Stuart

Use of CRMD_Order with Solution Manager

When you create a change request through the CRMD_order how do you link it to a business process structure in Solution Manager? Through custom fields? Or are you obligated to start the initiation of a change request within solution manager through issue/message tab in configuration (SOLAR02)?

I do not know if anyone can confirm this , but I finally was able to assign the business scenarios from my business process structure to the solution with the source project.
(For those interested you have to go into transaction DSWP, Select Solution Landscape, go into Solution Landscape Maintenance, select your solution structure on the left side of the screen and get into business scenarios, make sure you are in change mode, then use the download under scenario name to select your scenarios).
When I create an issue and this is what I hope someone can confirm, go into context and add a business scenario, it doesn't show in SOLAR02 under the issues/messages tab.
This is somewhat inconsistent, as when I create an issue out of SOLAR02 it does assign the business scenario automatically and obviously will show in the list. I am not sure why it doesn't show when I create the issue out of DSWP.
Thanks
Paul

Using another CEN for Solution Manager

Hi all,
we have the situation, that our CEN was existing long before we raised our own solution manager.
My question is quite simple: Is it possible to use that remote CEN for the system monitoring functions in solution manager or not - without migrating it to the solman. I would be very nice if anyone can make a proposal because I cannot imagine, that I am the only one in the world with this demand.
thank a lot
Andreas

Hi Andreas,
as far as I know, it is not possible to have "a CEN and a SOL in parallel" and connecting them e.g. via RFC to get the alert data from CEN to SOL. You can only use this constellation in special cases like SL-Reporting (where you can specifiy an RFC to CEN in customizing). But I do not know any way in area System Monitoring.
We had the same situation as you have and decided to migrate the CEN into the SOL. For a couple of weeks, we let the two systems run in parallel (this was done by registering all the CCMS-Agents at both systems) and then simply overtaking all the agents from CEN to SOL. The only manual task you need to do is re-assigning the central autoreaction methods.
If you want to know more about this, feel free to come back....
Regards,
Dirk

Using TREX in SAP Solution Manager

Dear all,
I want to setup TREX for document search purpose in my SAP Solution manager system.
There is already TREX installed on another system, & I have setup the connection between solution manager & TREX.
My question is , in order to use TREX for document search , I need to connect solution manager to Knowledge warehouse?
is this true?
why can't we use TREX to search document in SAP Solution manager, BUT to use functions of SAP Knowledge Warehouse 6.0 or SAP Knowledge Provider, to store documents?
and anyone can show me more detail documentation about the configuration?
thank you very much to share!
kelly

Hi Kelly,
You can have a look into the SAP Solution Manager system and there you can call transaction SPRO. You find information for TREX installation with the path:
Solution Manager Implementation Guide ->SAP Solution Manager -> Configuration -> Cross Scenario Settings -> TREX Setup
Best regards,
Veit.

Add new fields using BADI DNO_EVENT_SAVE in Solution Manager

Hi,
I would like to add new fields using BADI DNO_EVENT_SAVE. How can I add new fields? Thanks.

Hi,
This is the blog which explains how to add custom fields for CRM_DNO_MONITOR.
/people/bruyneel.guillaume/blog/2008/06/13/service-desk-implementation-guide-part-ii
Instead of looking or changing the BAdI, you can copy the program of CRM_DNO_MONITOR and modify it.
Please check this thread:
Reg : CRM_DNO_MONITOR
Regards,
Sanjai

Tables used for Devloping Customer Reports Of solution manager report

Dear All,
Kindkly Suggest Some Tables,which i can use in developing the solution manager report.
key fields i m using From results of Tcode CRM_DNO_MONITOR
ID
PERSON RESPONSIBLE
TEAM SUPPORT
POSTING DATE
PRIORITY
THANKS IN ADVANCE.

Update my question my deadline is up to complete,
Regards,
Thiru. R

Using central Solution Manager for monitoring multiple customers

Hello,
We are working on monitoring SAP systems of several customers. For every customer we have configured central monitoring on Solution Manager system of that customer. All satellite systems are added to RZ21 and CCMS agents are configured correctly. On the Solution Manager, in RZ20 we have created a rule based monitor specific to the needs of customer, and that monitor is used for the whole landscape of every customer.
But now I need to configure our central Solution Manager system which will collect CCMS data from all satellite systems of all customers on one place in RZ20. That central Solution Manager system should have direct connection only to customer Solution Manager systems and not to their satellite systems. Is this possible? If yes, can you please explain me how to do it or point me to documentation? I was unable to find solution.
To make this more clear I made a picture of desired configuration:
https://picasaweb.google.com/108686894540363563900/SAP#slideshow/5571983242527848482
Edited by: Dejan Terzic on Feb 10, 2011 10:04 AM

Hi Dejan,
as far as I know this is not possible.
we had similar issues, every time we migrated a new customer to or datacenter. Our solution was, to register the CCMS agents to two systems for a period of migration.
Sometime ago, I found a question for that an SDN:
Using another CEN for Solution Manager
I know, that this is not your question exactly, but it is the right direction...
Kind regards

View the document in Solution Manager

I am told that there is an option in Solution Manager to have the document generate a link that can be emailed to the approver. This allows the approver to view the document in SM without actually having access to SM. The approver can then reply back to the e-mail with his/her approval after viewing document.
I am new the SM any detailed input with how to steps would really help..
thanks in advance.

Hi B_J,
it is correct, each document has attributes, on the attribute tab in the button bar, there is an icon to generate an url for the selected document. This link is stored in your windows clipboard, so you can past this link in an e-mail or wordfile. The person who gets the e-mail must have access to the Solution Manager via network, he needs no personal user in the system. The link used a service of Solution Manager(check in the Solution Manager IMG at the HTTP services). This service requires a user to read the document. If you have no user, then it is necessary that in the system a default user is assigned to the service or to its alias. Now to your second use case, the approval, you can not bring any information INTO Solution Manager, you can only answer the e-mail, with the info, yes the document is OK, but you can not set a status or an other attribute at the document, that the document is approved.
Regards,
uDo

Centralized View for all the Project Document in Solution Manager

we assign roadmap to our Implementation project and as per roadmap we upload different documents for the project(e.g. business case, project charter) at different phases of roadmap. can we see all the documents related to a project from a single centralized view??

Hi B_J,
it is correct, each document has attributes, on the attribute tab in the button bar, there is an icon to generate an url for the selected document. This link is stored in your windows clipboard, so you can past this link in an e-mail or wordfile. The person who gets the e-mail must have access to the Solution Manager via network, he needs no personal user in the system. The link used a service of Solution Manager(check in the Solution Manager IMG at the HTTP services). This service requires a user to read the document. If you have no user, then it is necessary that in the system a default user is assigned to the service or to its alias. Now to your second use case, the approval, you can not bring any information INTO Solution Manager, you can only answer the e-mail, with the info, yes the document is OK, but you can not set a status or an other attribute at the document, that the document is approved.
Regards,
uDo

Solution Manager 4.0 Security

Hi all,
If anybody has experience with the Solution Manager 4.0 Security, could you please share the list of authorization objects used for implementation of Solution Manager for the following scenarios:
1. Implementation & Distribution,
2. Roadmaps,
3. E-Learing,
4. Service Desk,
5. ChaRM (Change Request Management),
6. Solution Monitoring,
7. Diagnostics,
8. Solution Reporting.
I would appreciate your help in this regard.
Thanks

Hi Balaji,
here is a list of roles in solution manager:
http://help.sap.com/saphelp_sm40/helpdata/en/f9/35023b6b33162ee10000000a11402f/content.htm
Hope that helps,
Frank.

Solution Manager 4.0 - S-user configuration?

Dear community.
I've got a little problem while configure our solution manager 4.0 system.
The satelite systems are configured and implemented and now I want to configure the Service Connections. So that I can open the Service Connections for sap support out of the solution manager.
For that work I have to configure a s-user in the transaction "dswp -> edit -> global settings -> connection to sap" to connect to the sap service market place and to update the systems data.
My problem is that i found anywhere a description what I need for a kind of user and which permissions he should have.
Further the s-users are personlized. When I create a s-user for the solution manager, it shouldn't have a relation to a real person, because it is just for the system. What can i do in that case, when I have to create the user?
I hope you can understand my problem and give me a tipp to resolve it.
kind regards
C. Erdmann

Dear Yoshitaka,
thank you for your quick ansswer.
To your listet points:
1) To use the service connection out of the solution manager first of all there has to set a user under the path "dswp -> edit -> global settings -> connection to sap" to download the system definitions out of the service marketplace. This user should only be used for the sap solution manager.
2) In my point 1) starts the problem that I don't know which permissions I've give to the S-user in the SAP Service Marketplace so that the solution manager can start to download the system definitions out of the service marketplace.
3) The s-user which I insert in the solution manager should be a special user with no name of a real person. When I create a new User in the service market place I'v got to write down the firstname, lastname and e.g. the position of the person which should get the new s-user. In my case the person which should get the s-user isn't a "real" person, because it is the sap solution manager. So i havnt't a real name position and so on, to create the s-user. Do you now understand what I mean? Of course, a possible solution is to invent a name for the sap solution manager, but that's not what i want. When SAP says that I should insert a s-user in the solution manager they should document what it should be for a user and which permissions he should have.
I searched in all documentations but I found any solution for my problem.
So, if you now understand my problem please answer if you have a solution for me.
Many thanks.
Michael

Copied Business Role in Solution Manager ITSM

Hi All
This is eunhwa.
I have a question regarindg copied business role in Solution Manager ITSM.
To copy business role, I copied technical roles Navigation profile, configuration key and PFCT Role ID. And then I copied
a business Role. And assign copied technical roles to copied business role.
And I changed Direct link group UI. For example, in copied business role ZSOLMANPRO, There were many
direct links, I only left ‘incident’ and ‘problem.
However when I selected incident’ in direct link, there was no transaction ‘zmin’ assign. I couldn’t create a incident.
Why this error happened? Is there anything which I miss?
Thanks.
Best Regards,
Eunhwa Park

Hi,
Well, there are multiple things you can check.
1. If you are using IE
You have to add the page/pop-up to the compatibility mode of your Browser.
IE -> EXTRAS -> Settings for Compatibility Mode -> Add -> Refresh the CRM WEB UI
2. Check if you had assign SM-CREATE in the ZSOLMANPRO Navigation profile. (In Assigning the direct link groups to Nav. Bar profile.
3. Check whether you had authorizations for ZMIN in PFCG profile.
4. Additionally check
1905448 - How to restrict the suggested transaction codes when creating an ITSM
Incident using CRM Web UI - Solution Manager
5. In define transaction types corresponding transaction types are active. (In SPRO under solman ->Capabilities->ITSM-> Transactions)
6. Check the copy control whether they are fine. (In SPRO under solman ->Capabilities->ITSM-> Transactions)
7. Ensure that the transaction type's channel definition in customizing is set to 'CRM Web-Client UI'
If your issue is still not resolved yet, please paste the error/screen you are getting.
Regards
Rishav

Solution Manager and Content Server / KW

Hey guys,
Im supposed to assess the advantages of using a content server instead of the database used by SolMan to store documents.
Found some articles about connecting the content server but got confussed about the whole knowledge warehouse thing that seems somehow to be integrated in SolMan.
Apparently that's a different Version of the KW, providing a change history but lacking some other features. Found e.g. this document here: [Solution Manager and SAP KW Documents |http://help.sap.com/saphelp_sm40/helpdata/EN/a4/4f691faacf423db80f286787c5a527/content.htm]
Can someone give me an overview about what's possible by using these two things togehter?
It's been kind of hard to find some good infos and I'm relatively new to that topic (especially the KW thing), so I really hope you guys can help me.
Cheers Joerg

>
LuongDK wrote:
> Hi Experts,
>
> I want to install Solution Manager and SAP ECC on single server. Oracle database with different schema (e.x SAPSR3, SAPSR4)
> But can I use same mount folders?
>
> Kindly highlight your experience and knowledge on this point?
>
> Thank you so much
> Regards,
> LuongDK
Hello LuongDK,
Please refer to the FAQ section on http://service.sap.com/solutionmanager, Check the installations section:
Which system should I use to install SAP Solution Manager?
The system has to be dedicated to the SAP Solution Manager. No other components can be installed on top of SAP Solution Manager.
SAP Solution Manager does not necessarily require separate hardware. It can be installed as a separate instance on an existing hardware.
This means that the hardware can be shared if it is sufficient to support 2 systems. However a MCOD option is not recommended at all.
Regards
Amit

Use of WebServices in Solution Manager

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