Use reward certificat​e

Can't use my reward certificate online. Keeps telling me invalid.

Hi RitaMitchell,
We're aware of an issue that temporarily prevented customers from redeeming My Best Buy reward certificates on BestBuy.com earlier today. It's my understanding that issue has since been resolved though, so I'd encourage you to try again when you have the opportunity to do so.
Thanks for your patience and understanding!
Aaron|Social Media Specialist | Best Buy® Corporate
 Private Message

Similar Messages

  • Pre-order using Reward Certificates question

    Background information:Back on June 25th I pre-ordered Fallout 4 and paid in full for the entire game (not just a down payment).  To pay for the order, I cashed in some Reward Points to make a $40 Reward Certificate and paid the remainder on my credit card.  All good, and I'm set for my Fallout 4 addiction... I think....  Yesterday I got an email from Best Buy reminding me to USE my $40 Reward Certificate before it expires (which is 10 days away).  Does this mean the $40 Reward Certificate has NOT actually been used, and could in fact EXPIRE while waiting for the game to come out, AND that I could show up on release day and find out I had LOST that $40 Reward Certificate, AND have to pay $40 more out of my pocket for the game?   That would make me a VERY unhappy camper....  Looking for verification of how this works, and reassurance that it WILL work now that Best Buy is acting like the Reward Certificate I used is about to expire. Danny

    Hello bullet-worm,
    I can't wait for Fallout 4 to be released!  
    If the My Best Buy certificate was used prior to the expiration date on the pre-order, then it won't expire.  I want to make sure that it was correctly added to the pre-order.  Please send me a private message by clicking the blue box at the end of my signature with the "Customer Service Pin" from you in-store purchase or the BestBuy.com Order Number.  

  • Modify an existing order to use reward certificates

    This topic has been moved to our My Best Buy board under My Best Buy Gamer's Club for further moderation.

    Hello oicyu8chu,
    Enuf is spot-on: reward certificates are not transferable and can only be used by the person to whom they are issued. This means that you may be required to show identification at the time of purchase. For more information though, I'd encourage you to refer to the FAQ available here:
    BestBuy.com > My Best Buy
    http://bbyurl.us/MyBBY
    Let us know if you have any other questions.
    Aaron|Social Media Specialist | Best Buy® Corporate
     Private Message

  • An order paid with Reward Certificate was never fulfilled. Do I lose my points?

    Hello,
    I placed an order on May, 22.  Total for this order was $17.92 (paid with credit card) + $20 (using reward certificate).  I received an e-mail confirmation saying that my order was shipped a day after that.  I waited two weeks for my order to arrive, which never happened.
    Few days ago I contacted CS by e-mail trying to find out what the issue was, they refunded me the $17.92 only.  They never mentioned what was going to happen with my $20 reward certificate.  Do I lose that?  I don't think that is fair considering it was not my fault that the items never showed up.
    Can someone please shed some light on this?

    Greetings NosajThing,
    Thank you for posting with us! My Best Buy Certificates may take up to a few days (3 – 6) to be credited back on your account when a cancellation happens. I apologize if you haven’t received those points back on the account even after reaching out to us with your concern.
    I took some time to review your order by using your email address on your profile. From what I can see, it seems as though your order was “shipped” and a credit of $17.92 posted back on your credit card.  I would be interested in finding out if the order was lost during delivery and if this was the main reason you had contacted us in the beginning. If so, I would be happy to continue working with you once more details are provided.
    In order to do so, I have sent you a private message. You may view it by logging into the forum and clicking on the envelope in the upper right-hand corner of your screen.  
    Thanks,
    Arian|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Reward certificate on item with a free gift card

    Hello,
    We've got about $50 worth of best buy reward points banked on our My Best Buy account (elite plus if that makes a difference) and were interested in redeeming those points towards the Keurig 2.0 that's on sale this week. The only problem is that the Keurig K350 (SKU: 6627115) currently comes with a free $20 Best Buy Gift Card. 
    We've had trouble redeeming reward certificates on items that come with a free gift card in the past. Is this still an issue or has this problem been fixed online/in-store?
    tl;dr - can we use reward certificates on an item that comes with a free bestbuy GC online and/or in-store?
    Any info would be appreciated.
    Thanks.
    Solved!
    Go to Solution.

    Hi m88,
    Welcome back to the Best Buy forum!
    I am not aware of any past or current issues that would prevent members from being able to apply active certificates to products (in-store and on BestBuy.com) that come with a free gift card.  You should be able to redeem your $50 in certificates as long as the purchases pre-tax total is equal to or greater than the value of the certificates.
    With that being said, I would suggest trying to order the Keurig.  Please feel free to send me a private message if for some reason you have any problems placing an order and I will see what I can do to help.  You can send a private message by clicking on the blue button in my signature labeled "Private Message."
    Thank you for posting and for being a My Best Buy™ member.
    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Can I use two rewards certificates in one transaction at a Best Buy store?

    Since you have to spend at least the value of the My Best Buy reward certificates before tax and shipping, I thought it would be best to issue the certificates in smaller amounts (maybe $5 instead of $15).  If I do that, and I have multiple certificates of $5, can I redeem them all toward a single purchase?  For example, if I want to buy a video game, can I apply multiple $5 reward certificates toward that purchase?
    Also, can My Best Buy reward certificates be used toward a pre-order of a game? 
    Are there any restrictions on what they can be used for, other than not being able to be used for Best Buy gift cards or e-gift cards?
    Thanks for answering my three questions about My Best Buy Rewards

    Hello kre1997,
    Those are three great questions!  Let me see if I can help provide answers.
    As long as the certificates are valid, you can apply two to a single purchase.
    A certificate can be applied to a pre-order, but only on BestBuy.com.
    The main exclusion is the purchase of gift card, but there are a couple others and you can those here.
    Thank you for posting to the forum, and please let me know if you have any other questions.
    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Cancelled an order which I used a rewards certificate only a partial return of points

    I placed an order online and used a $20 certificate for it. I decided to cancel the order but have so far only recieved a partial return of my points.In my purchase history it shows I received back in 1 500 point chunk and 1 250 point chunk I already had about 400 points left over so Best Buy just used that and reissued a rewards certificate. I am still missing  250 points from my total. I'd like to get my 250 point refund soon in order to complete my refund of points, Thanks

    Hi tomp94,
    Thank you for taking the time to connect with us on the forum.
    It can generally take 3 to 6 business days for a certificates point value to repost to a member's account following a return or cancellation.  I am showing that your order was cancelled on 1/11/2015, so the 6th business day would be 1/19/2015 (today).  If you do not see the remaining 250 points repost to your account by the end of the day, then send me a private message and I will make sure they are added.  You can send a private message by clicking on the blue button found within my signature.
    Returns When a My Best Buy™ Certificate was Used
    I hope you have a great day!
    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

  • $10 reward certificate with EVERY pre-order using GCU?

    So every single time I pre-order with my GCU I will get a $10 certificate?

    Hey MutantMike,
    It'd be amazing if our Get $10 program worked that way, but alas, it does not -- My Best Buy members must pre-order and purchase an eligible title to receive this bonus. A full list of qualifying titles can be found here:
    Get $10 in Reward Certificates
    The offer is also limited to one bonus certificate per My Best Buy membership per title. For example, if you were to pre-order and purchase two Xbox One copies of The Witcher 3: Wild Hunt and one PlayStation 4 collector's edition of the same title, you would still only be eligible to receive one $10 pre-order bonus certificate.
    I hope this helps.
    Aaron|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Best Buy exchange with rewards certificate issue

    Hi,
    I have been a loyal customer of Best Buy over the years and go out of my way to shop there for my electronics. I hope someone can assist me with my problem. Below I have given a brief synopsis of what is going on. Thank you for your time.
    On 01/10/15 I purchased a Bose headset using some of my best buy rewards certificates and the rest of the balances on my credit card. I forgot to use a $50.00 gift card that I had received, towards the purchase that day. On 01/13/15 I returned to the same store to ask that the receipt be credited and re rung so I could apply my $50.00 gift card. The customer representative advised that since I used best buy rewards certificates I would not be able to do the exchange since the rewards take 8 days to return to my account. I asked if the rewards could just go onto a best buy gift card and he stated they were not able to. I had no intention of returning my item; all I wanted was to get the $50.00 gift card applied to my receipt. Instead I was forced to return my headset and now wait 8 days to then repurchase the same headset in order to be able to use my best buy rewards certificates plus my $50.00 gift card. I find it ironic that best buy is willing to take in a returned item (never intended for return), make customers wait 8 days, and then have the customers travel back to the store to buy the same item over again just to be able to use their rewards certificates that were returned.
    I did advise the customer service representative of how absurd the process is and he stated “I know I’ve been dealing with it for the entire holiday season but this is the only way it can be done.”   Best Buy should really take a step back and look at this process since they are incurring a loss on the returned product and the overall poor customer experience.
    Thank You

    Hi jonchiarito,
    Thank you for signing up for the forum and connecting with us.
    I can imagine feeling frustrated after hearing that your certificates would be returned to your My Best Buy™ account, which may cause you to have to make another trip to the store to redeem them.  The only way we could have applied the $50 gift card to your existing purchase is to process a return and repurchase, which would cause the certificates point value to repost to your account.  Since certificates have no actual monetary value, they cannot be put onto a gift card.
    It can usually take between 3 - 6 business days for a certificates point value to repost to a member's account following a return, and it pretty common for the point value to repost the same day that a return is processed.  I looked over your My Best Buy™ account using the email address you registered with the forum, and from what I can see, the point value for the certificates you redeemed reposted to your account yesterday following the return.  It may take 24 hours for your account to update though.
    If after 24 hours you for some reason are unable to access those points or if you have any other program related questions, then do not hesitate to send me a private message and I will see what I can do to further assist.  You can send a private message by clicking on the blue button in my signature labeled "Private Message."  Also, please feel free to post any ideas or suggestions you have to the IdeaX section of the forum.
    Returns When a My Best Buy™ Certificate was Used
    I hope you enjoy the rest of your day.
    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

  • I canceled a pre-order and now my reward certificat​e isn't showing up?

    I pre-ordered Destiny for the Xbox One and canceled my order. I paid partially via credit card and the rest with a $15 reward certificate. It's not showing up on mybestbuy.com now, was my reward certificate voided when I canceled???

    Hi plus1zero,
    It looks like you cancelled your pre-order today, so you should see the certificates point value ($15 = 750 points) repost to your My Best Buy™ account within 3 to 6 business days.  If you do not see those 750 points repost to your account by 9/8/2014, then please send me a private message and I will make sure they are added.  You can send a private message by clicking on the blue button within my signature.
    Returns When a My Best Buy™ Certificate was Used
    Thank you for connecting with us on the forum!
    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Can I stack two reward certificates?

    I want to pick up a new mouse at bestbuy and I was wondering. I want to price match the Logitech G502 from Amazon and then I would like to know if I would be able to use two of my reward certificates? One is $15 and the other is $5. Would the bestbuy store give me any problems? Seeing that I'm price matching and using two of my reward certificates. Kind appreciated. Thanks

    Hello kre1997,
    Those are three great questions!  Let me see if I can help provide answers.
    As long as the certificates are valid, you can apply two to a single purchase.
    A certificate can be applied to a pre-order, but only on BestBuy.com.
    The main exclusion is the purchase of gift card, but there are a couple others and you can those here.
    Thank you for posting to the forum, and please let me know if you have any other questions.
    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Pre-order pickup, reward certificat​e, and payment option questions

    I pre-ordered an item on bestbuy.com for pickup at a local store. When I got there, I asked if I can use my reward certificate and the customer rep said that I couldn't. Is that true? 
    Another person next to her said she could back out the charges and re-enter the item, but when I told her I got it at a special pre-order price (gamers club unlocked price) she said she wouldn't be able to honor it.
    Also, if I bought an item online and picked it up at the store. Can I change my payment method at the register? I asked someone a couple weeks ago and they said they couldn't change payment methods.
    Solved!
    Go to Solution.

    Hi there Mcbutters-
    We appreciate that you choose Best Buy to place your pre-order!  I’m sorry to hear about the confusion you’ve had with this order and some others around how to get that reward certificate added to an order.  Hopefully I can help clear some things up for you.
    To answer your first paragraph, that it technically true.  When you place an order for in-store pickup, you are charged for the order when the store indicates it is ready for pickup.  At that point, the payment method cannot be changed.  However, once the transaction is complete, the store may be able to perform a return and then re-ring the purchase for you.  Keep in mind however, that any funds used from gift cards, reward certificates and your credit card would not be immediately available as in general it takes a few business days for those funds to go back on the cards or accounts.
    This leads me to my next point, which is generally we are unable to modify the payment method beyond changing a credit card on your order beyond 30 minutes after the order has been placed.  While your credit card is not charged until the item ships or the store indicates that it is ready for pickup, the card is generally authorized right away for 3-5 business days.  This is the same time frame we offer for changing shipping or pickup options as well, you can find more information on that here.  Another option would be to do as Batman1982 suggested and cancel your order to then place a new one.  Again, it may take a few business days for funds to return to gift cards, your My Best Buy account, etc.
    However, there should be no reason why they would not have been able to apply the 20% off new games software benefit that you get from being a Gamers Club Unlocked member.
    I hope that this helps, but if you have any further questions, please let me know.
    Bill|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

  • Reward Certificates And Pre Order Cancel

    Hello. I previously pre ordered Evolve using a 10 dollar reward certificate. I hardly cancel pre orders so this has never happened to me. I was wondering if I canceled it would I lose the 10 dollar reward certifcate? I pre ordered it awhile back so I'm sure it's expired. I plan on ordering another game right away with it and the money I had down on the pre order. I've completely lost interest in Evolve. After seeing the all the future dlc costs I don't care much about this game anymore.

    Good morning BrennanP,
    Thank you for taking the time to post your question to the forum.
    While the $10 certificate you applied to your Evolve pre-order may have expired, the point value ($10 = 500 points) should repost to your My Best Buy™ account 3 to 6 business days after you cancel the pre-order.  The certificate would have been considered fulfilled when it was applied to the pre-order, so the expiration date should not come into play.
    If for some reason you do not see 500 points repost to your account after 6 business days or if you placed the pre-order on BestBuy.com and want help cancelling it, then please feel free to send me a private message and I will see what I can do to help.  You can send a private message by clicking on the blue button in my signature labeled "Private Message."
    Returns When a My Best Buy™ Certificate was Used
    I hope you have a wonderful day!
    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

  • $10 Reward Certificate didn't issue

    I was expecting a $10 Reward certificate to show up today after getting enough points for one to be issued, but it's not showing up in my account. I was hoping to buy something today with that certificate and I'm wondering why it didn't show up. My account is set up to issue $5 certificates automatically, but I made a big purchase and got enough for a $10 one, is that why it might not be showing up immediately?

    Hi RySenkari,
    Thank you for reaching out to us on the forum.
    I looked over your My Best Buy™ account using your email address and can see that 500 points were converted into a $10 certificate earlier this morning.  As you may read in similar threads on the forum, a certificate will usually be available moments after the points are converted.  There are times where it may take a little longer, but it should not take any longer than 24 hours for a certificate to post.  Your certificate could very well post later today.
    We have issued a lot of certificates since the start of the so we will sometimes have to recycle an old certificate ID number, which is why there are those occasions where it may take a little longer for a certificate to post.  If you cannot access your $10 certificate by this time tomorrow, then send me a private message and I will see what I can do to help.  A private message can be sent by clicking on the blue button in my signature.
    I hope you have a great weekend!
    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

  • What will happen to reward certificate once items are returned?

    I bought 2 ipads and few other items during thanksgiving holidays and in early december I received $15 reward certificate, i haven't used them until now.
    I returned one of the ipads once after the reward certificate issued. My question is what will happen to reward certificate now? Is the $15 reward certificate still valid? What will happen if I use it now, will my account be with negative reward point balance? Will be credit card be charged for the reward points amount for the return items?

    Hi wincitycusotmer,
    Thank you for connecting with us on the forum!
    It would ultimately depend on how many points you were originally awarded for purchasing the iPad and how many points you had in your account when the return was processed.  Here are a couple examples of possible outcomes:
    If you had been awarded 500 points for the iPad and had 700 points in your account, then your balance would drop to 200 points and you would keep the $15 certificate.
    If you had been awarded 500 points and only had 300 points in your account, then the $15 certificate would be cancelled and your points balance would be 550.
    After using the email address you registered with the forum to review your My Best Buy account, it appears the points you had received for purchasing the iPad have already been removed and the $15 certificate is still active.  If you have any additional questions about your account, please feel free to send me a private message and I will see what I can do to help.  A private message can be sent by clicking on the blue button in my signature.
    I hope you have a great day.
    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

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