Used all the 10 attempts to unlock the network

Dear all,
after having unlocked partially the phone with a code T mobile uk (the original carrier) provided me, the phone remained locked on the T-mobile (now EE) network. The network subset was showing unlocked but the phone was not working with any other SIM card.
After various attempts the EE technical department suggested to input 10 times the code they provided advising that the mobile would then reset to zero/ original setting and everything would be fine. I did that and as a consequence instead the phone is now Hard Locked (i.e. it does not work with any Sim card). the message says "One or more of your network codes is blocked. This is preventing your device from using the Mobile Network. Please contact your service provider". I did contact EE technical guys and they have no idea what to do. They adviced that is a blackberry issue to ask balckberry what I need to do to make the phone work again. So here I am.
Anyone knows what to do?
thank you

Contact your service provider technical support. Tell them you have this issue which needs to be escalated to BlackBerry level customer support.
They (Tmobile UK) hardlocked it for you, they will need to get BlackBerry to unlock.
Or, you can try one of the private vendors of such MEP locked devices.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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Used all the 10 attempts to unlock the network

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