Used Apple Configurator to install free MDM app on unsupervised device - How will it update?

In hopes of cutting down deployment time, I am testing Apple Configurator to pre-install our MDM app (Worx Home by Citrix) on the iPhone/iPad. The devices will be unsupervised. I've searched through the documentation and can't find an answer to this question/scenario:
So I installed this App using my MacBook/Apple Configurator using my own Apple ID. What happens when the Worx Home app is updated and the end-user goes to update it? Will they be prompted for my Apple ID password?
If so, that seems a little bit... uh... short-sighted by Apple and very enterprise-unfriendly. There needs to be a way to pre-install a free app, such as an MDM product app, and have the end-user tie that app to their own Apple ID either when they open the App for the first time or update it the first time.

Wait unti the app is done downloading in your iTunes. Then go back to your VPP account and down load the spreadsheet again and upload into configurator. The process is a pain, but the only way it works for you to get all of your codes into configurator.

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Can I reconfigure iPads using Apple Configurator after previously being setup with iTunes?

Can I reconfigure iPads using Apple Configurator after previously being setup within iTunes?
Will VPP Codes be able to be reused? Can I restore to a backup made in iTunes?

Can I reconfigure iPads using Apple Configurator after previously being setup within iTunes? Yes.
Will VPP Codes be able to be reused? From iTunes - No.
Can I restore to a backup made in iTunes? You can back up an iPad that was set up in iTunes in Configurator and use that as back up in Configurator.

I am trying to configure some new unsupervised iPod touch 4th generation using Apple Configurator but it won't give me the option to install the app that appears on the Apps tab.

I am trying to configure some new unsupervised iPod touch 4th generation using Apple Configurator but it won't give me the option to install the app that appears on the Apps tab. I have tested the to see whether it works in supervised mode and it does but in Prepare mode it won't let me tick the box.
Any ideas anyone?
Many thanks
Mario.

The requirments say:
Requirements: Compatible with iPhone 3GS, iPhone 4, iPhone 4S, iPad 2 Wi-Fi + 3G, and iPad Wi-Fi + 4G.Requires iOS 5.0 or later.
No mention of iPod touch
http://itunes.apple.com/app/jack-boxer/id530122469?mt=8

Can I use Apple Configurator 1.6 to install Apps from multiple iTunes accounts on 30 iPads

Can I use Apple Configurator 1.6 to install Apps from multiple iTunes accounts on 30 iPads in South Korea?

Thank you again. I am actually just using a single computer at thsi time but will be setting up a Mac Mini in a day or so.
I actually believe I authorized my Mac Book for both my wife and my iTunes account. Yesterday when I hooked her iPhone up it told me that my computer was not authorized to download an app, i had to authorize this macbook.
So if the Apps from both iTunes account is on my Mac Book and I hook up my iPhone it will allow my to transfer the apps from my computer to my iphone? So lets say I am logged into iTunes account #1 and I try to use an app from iTunes account #2 will I have to do anything special?
Again thanks

How can I distribute the free version of Numbers, Keynote, and Pages using Apple Configurator

I am trying to use Apple Configurator to mamnge a set of classroom iPads. I have figured out how to purchase apps via the VPP account and distribute them, but I can't figure out how to distribute the free versions of Pages, Numbers, and Keynote. When I try downloading these apps on the Mac running Configurator, they show up as a paid version. Currently, I have to disable the option in Configurator that removes non-mamanged apps and then install the apps manually on each iPad. Does anyone have a better option than this. My hope was to be able to completely manage the iPads by simply pugging them into the Mac.

The apps is not only for iPhone 5c and 5s. its for all apple products that are purchased with iOS 7. I don't believe if you already have the product then update it to iOS 7 that the apps will be free. I believe that you have to purchase the product on or after the 18th since iOS 7 will already be on the products.
Edit...All compatible iOS 7 products activated on or after September 1st, 2013 will recieve the iWork apps for free. So yes he/she will recieve the apps

I am trying to use apple configurator with ipads. I have been successful with all our ipads but 1. It will not allow me to add apps. The error I get is that it is refreshed but with errors e

I am trying to use apple configurator with ipads. I have been successful with preparing and supervising all ipads but one. When preparing it in configurator, I receive an error that it is refreshed but with an error. Under supervise, I am not able to add apps. I have erased all content to start over but this does not work either

Are you trying to restore a backup, or just sync some apps? Do you have profiles installed on the device?
Have you plugged the ipad into iTunes, and did a fresh install? I'm assuming the device went through the prepare setup properly. You many have to unsupervise it first, then plug it into iTunes to wipe it completely.
I'd then do each step seperately. Prepare it, then install 1 app, if that works, try another app, then maybe a profile.

Updating Apps using Apple Configurator

How do you updates apps already on ipads using Apple Configurator?

tmbethea, I'm in a similar boat but have found workarounds using a combination of Apple Configurator to deploy a base then using a commercial MDM to manage devices remotely for about 200 ipads spread throughout the US. I'm using two different MDMs at the moment and can confidently answer most of your questions about either AirWatch or Good (hardly an MDM but has some MDM features).
I have a similar discussion going on here: https://discussions.apple.com/message/18942350#18942350

Copy app data from one iPad to many using Apple Configurator

I'm wondering if it's possible to copy customized content created with a particular app to a group of supervised iPads using Apple Configurator 1.4.1 that have the same app installed? The application in question is called Sight Words (https://itunes.apple.com/us/app/sight-words-list-learn-to/id445708245?mt=8). I have an instructor who made their own word lists and audio recordings for this particular app on their device and would like the content propagated to student devices. Thank you for your help!

Ipads are made with the letter i for a reason. isolated, indivudual, introverted,
We have the same bug. iPads fail in education settings.
workaround:
a) hope/pray/wish that the ipad app has a way to import via iTunes from a desktop mac. For example. We manage the ipads with configuator, then quit configurator. Then I connect one ipad to my mac with USB. Before I do this i check that all apps on the mac and ipad are closed. I launch itunes, and then using itunes there is a tab called apps, and then a few apps support itunes file transfer. Learningally.org has an ipad app that let's me push out files to the app from a desktop mac using itunes. That's a rare app feature.
b) Setup the ipads with a generic mail account. We use a restricted email account called robot. I can then email an attachment to that address [email protected] Then on each ipad the kids open mail, and then click the attachment and say "open with". That is rare, but some apps can then import your word list.
c) Buy android tablets that allow many types of file transfer

HT202436 Apple Configurator not installing updated app versions

Hello all,
I have noticed that when i complete a batch of Ipads using Apple Configurator that apps installed on ipads are marked to be updated.
Before commencing using Configurator I have no apps which require updating in iTunes so I am wondering do i need to "purge" older versions of apps and import updated versions.
Configurator version 1.7.1
Itunes version 12.1
Mac OS 10.10.2
(Imac 2.66 early 2009)
thanks in advance,
Jon

Following advice - i have removed and reimported updated applications to Apple Configurator this worked without a hitch - i was able to import the latest versions of 10 applications but..
Upon refreshing one device I was not able to install Garageband even though the codes and application previously loaded about 5 minutes before. I then stopped the update because it had failed. After a period of time process stops cleanly. Message in configurator is "insufficient license codes" to install the Garageband.
Ok getting used to this game (not fun) but it fills in my day! Click on the application in Apple Configurator and import redemption codes (again). After a period of time (long) the message "Finished importing Redemption codes" appears but does not disappear - ie complete. Apple Configurator is now frozen.
I Force Quit Apple Configurator, all changes (work) is lost and possible the configurator database is now corrupt. I also now have the bonus of trying to fix another problem to fix.
Whilst the advice above is good & i am not critical of those who replied and would like to thank them. I am nearing the end of the line now with Apple Configurator

Using Apple Configurator

Hi everyone,
We have approx. 2000 iPad/iPhone, and I had to prepare them all one by one. I'm now tired of doing this and I would like to prepare them as fast as possible, using Apple Configurator.
Each iPad/iPhone is enrolled on our MDM (MobileIron). But to allow the enrollement, I have many steps to do before :
1. Update iOS
2. Transfer our company wallpaper
3. Pass the first settings screens (Language, Wifi, General Terms of Use etc.)
4. Change wallpaper + activate lockscreen code (for MDM)
5. Create an Apple ID (to assist user but especially to install Mobile Iron app via AppStore)
6. Install 6 different app from Appstore (free ones, no Volum Purchase)
7. Enroll user via MobileIron app
As I know, steps 1 to 4 are possible via Apple Configurator, but I don't know if profiles will be installed or not.
Step 5 is avoidable (I guess) but it's mainly to help users and to keep control on accounts.
Step 6 is THE part I would like to avoid, but I can't find how it's possible to install apps without and Apple ID.
Step 7 is not avoidable.
Anyone has an idea ?
Thanks
Steven

Hi Steven,
There are many ways to deploy iPads, and no one way is "the right way." They all have their pros and cons and are dependent on your deployment scenario. I've never used MobileIron, but I have used other MDMs and have streamlined a process that works well for us in our school district. Some MDM's have the ability to create enrollment profiles that could be installed using Apple Configurator (which would get rid of your Step 7 for enrolling into the MDM). Some MDMs also offer MDM enrollment by logging in to a website and downloading an enrollment profile wirelessly, which would also get rid of Step 7 for you. Regarding Step 6… with Apple Configurator you can install apps using one Apple ID (not requiring the end user to enter an Apple ID or password), but this requires the iPad(s) to be plugged in via USB to the provisioning computer. While app installation is technically possible wirelessly without Apple IDs, it requires an unsupported workaround that may or may not be possible with your MDM. Check with the MobileIron folks to see if they are aware of any workarounds and potential caveats.
A way to accomplish Steps 1, 2, 3, 4, and 6 would be to create an "image" of one iPad and restoring that image on all of your other iPads. This can be done with iTunes by creating an encrypted backup (which holds passwords and many other customized settings) and restoring it to each of your iPads. You can also use Apple Configurator to create a backup and restore that backup to each of your iPads. You can install configuration profiles with Apple Configurator as well as apps so that may save you some steps too (can't install configuration profiles with iTunes). You can also use your MDM to install configuration profiles once they are enrolled.
Our process starts with restoring an encrypted backup using iTunes, which also includes the installation of a few basic apps. This takes care of Steps 1, 2, 3, 4, and 6. For staff members, we have them enroll into our MDM using a bookmark/webclip that we include in our encrypted backup. They log in and install the enrollment profile onto their iPads wirelessly through the website. For students, we install an enrollment profile using Apple Configurator. This takes care of Step 7. For Step 5, we give staff members the instructions listed on this page: http://support.apple.com/kb/ht2534 . We are also able to deploy apps after deploying using a customized app store, a feature that our MDM provider has available.
Depending on the tools you have (MDM) and ownership model you choose I'm sure you will find the deployment process that will be most efficient for you and your users.
Hope this helps!
~Joe
PS. Here's a link to the iOS 6 Education Deployment Guide which covers Apple Configurator and more: http://images.apple.com/education/docs/ios_6_education_deployment_guide.pdf . There's also some excellent videos and tutorials on the left side of this page: http://www.apple.com/education/resources/information-technology.html . Good luck with your deployment!!

Best way to install free iTunes Apps in an enterprise across 1000 iPhones

We currently are looking at rolling out over 1000 iPhones (and iPads) in the next few months and we were wondering what is the best (and most legal) way we can install a bunch of free iTunes Apps on these devices as part of thier configuration before we hand them to the end users. We were currently thinking of creating a generic iTunes account and installing the Apps using this account on all the devices and then "logging off" this iTunes account from the device so the end users can use thier own when they get the device.
Is there anything wrong (or illegal) about this approach or is there a better way to do this?

Yes, this is very much the chicken-and-egg problem of Mobile Device Management for iOS devices. Let's hope it gets easier in the future.
One approach to deploying the app is self-service using Web Clips.
Use iPhone Configuration Utility or MobileIron to create a Config Profile containing a Web Clip labeled "Install Me!" that points at the App Store URL for the app you need installing.
The user taps "Install Me!" and iOS Safari will redirect to the App Store app, where the app for downloading is displayed. The user installs it manually.
Not pretty, but a little easier than following a written long script. And not very scalable as you need 1 web clip per App Store URL.
Alternatives are, use the web clip to direct the user to an intranet web page with a list of App Store URLs for all the apps you need them to install, or use the MobileIron's "Suggested Apps" feature as previously mentioned.
Deploying paid apps is particularly tricky for large deployments. However, there are some tricks: like using the App Store "Gift This App" feature to purchase the app and "gift" it to an end users. Alternatively, purchase iTunes gift cards from apple to value of the Apps you need them to install, and let them manage the purchase and installation themselves.
Again, I hope this gets streamlined in the future, but for now, it's the best we can do.
Regards,
Paul Adams

Software deployment using Apple Configurator

Hello,
We are going to be deploying MacBook Air computers to our teachers and I was wondering whether anyone has used Apple Configurator to manage and supervise sofware deployment. I have searched these forums and I've seen a few tutorials that show AC managing mobile devices. I do intend using AC to manage our iPads (used by some of our teachers). We are primarily a Windows environment, however, this year, some of our teachers have opted for Macs and I'm trying to find the most efficient way to manage all these devices. Any advice or suggestions would be most helpful.
Thanks,
CAS

Yes, an MDM is your best bet. If you aren't currently using an MDM and want to try one out, there is a free MDM solution by Meraki called Systems Manager. http://www.meraki.com/products/systems-manager/ . They have a location feature that might help you. The MDM can also allow you to lock the screen or do a remote wipe to keep the thief from accessing the data on the iPad.
You can also have your users sign up with the Find My iPad app http://www.apple.com/ipad/find-my-ipad.html to help locate a stolen iPad.
As ryanm512 said, if you Supervise your iPads in Apple Configurator the iPads can only be unsupervised using the computer that Supervised them.
However, everything is out the window if the thief resets the iPad when its not connected to a network. Once wiped clean, the MDM and Find My iPad won't work.
Here are some links I found on another post that may be helpful:
How to Track and Report Stolen iPad
http://www.ipadastic.com/tutorials/how-to-track-and-report-stolen-ipad
Reporting a lost or stolen Apple product
http://support.apple.com/kb/ht2526
Report Stolen iPad Tips and iPad Theft Prevention
http://www.stolen-property.com/report-stolen-ipad.php
How to recover a lost or stolen iPad
http://ipadhelp.com/ipad-help/how-to-recover-a-lost-or-stolen-ipad/
How to Find a Stolen iPad
http://www.ehow.com/how_7586429_stolen-ipad.html
Apple Product Lost or Stolen
http://sites.google.com/site/appleclubfhs/support/advice-and-articles/lost-or-st olen
Oops! iForgot My New iPad On the Plane; Now What?
http://online.wsj.com/article/SB10001424052702303459004577362194012634000.html
If you don't know your lost/stolen iPad's serial number, use the instructions below. The S/N is also on the iPad's box.
How to Find Your iPad Serial Number
http://www.ipadastic.com/tutorials/how-to-find-your-ipad-serial-number
Hope this helps!
~Joe

HT5927 Using apple configurator with supervised devises, enabling iCloud/ find my iOS device (after being supervised), backing up that supervised / find my iPhone enabled image, --issue; unable to apply back up to any iOS device (including the orign. devi

Senario:
Need to manage 500 Enterprise iPads
Requirements;
1) Trackable via Find my iOS device (we have 500 iPads and with the 100 device limit per iCloud account for Find my iOS device limit we have 5+ iCloud accounts).
2) Individually named iPads for locating and sending commands to wipe, lost mode, etc.. on map per Find my iOS device (we uniquely name them in Apple Configurator either by using the "sequensetially numbering feature", or by creating individual back ups (yes, 450) with the name specified in the image).
3) Find my iOS device feature enabled in base Prepared or Supervised image (using one of our 5+ iCloud accounts) (image can be created during prepared stage, or in supervised stage) - tried both and have the same issue - which I am getting to...
4) VPP codes for paid apps (all VPP codes purchased with generic account which is the Apple Admin account for VPP purchases). Apple Configurator is set up under a different/ unique Apple account (i.e. not VPP admin account) and not logged into iTunes for any purchases/ services).
Issue: Can not do any following senarios;
A)
1) configure master iOS 7 iPad with iCloud account with Find my iOS feature enabled in Prepare stage (added during preparing stage)
2) configure master iOS 7 iPad with iCloud account with Find my iOS feature enabled in Supervised stage (added after supervising, and then backing up that supervised and iOS Find my iOS device enabled)
B) 1) Apply master image to any Supervised iPad (under senario step A) or senario step B)), including the (Supervised or/ Prepared iPad that was used to create the maset iOS 7 image
Result = fail with Apple generic code "4" ; This is obviously due to Find my iOS device feature enabled during image capture.
According to Apple (see Apple Config. Help) the 'Activation lock' (new feature in iOS 7) will not be enabled on a supervised device when an iCloud account with "Find my iDevice" is enabled. Their "help files" seem to imply after the device is Supervised, and a person (presumably and end user) adds thier own iCloud account with Find my iOS device enabled the activation lock is not enabled and erasing/ reconfiguring with Apple Configurator will not cause reimaging probhlems such as requiring the end user's credentials to reconfigure the device using Apple Configurator (i.e. you won't need the end user's credentials).
Needed: To be able to configure Supervised iPads with iCloud account (Enterprised owned iCloud account) configured on the basse image, which has Find my iOS device enabled, and to be able to apply that base image to all Enterprise iPads without generic apple error code 4 issue.

Hi all
I am trying to replicate these steps in my environment but I am having trouble getting an iCloud backup restored to a supervised device. Can someone clarify the steps? The parts I am unsure on are:
1) Do you Prepare in Configurator with all the institution owned apps? Or do you install them after restoring the iCloud backup?
2) After entering the personal AppleID to restore the iCloud backup, the setup wizard prompts for the Institution/Configurator AppleID, there is an option to 'Skip Now'. Do you enter in the password for the institution account? or do you skip that step?
3) What exactly is on the screen in the 'mini setup assistant' after the restore when you Refresh with Configurator?
Any help would be greatly appreciated!

Trouble using apple configurator

I have been trying to setup 20 iPads using Apple configurator for the last couple of days. I purchased all of my codes for each of the apps I want to install on the iPads. I have everything setup, but for some reason whenever I try to put the apps on the iPads using the codes through Apple configurator, I get an error saying that the code could not be redeemed and that I need to put my Apple ID and password in. I have authorized the computer with itunes and have done everything that I can think of, but I continue to get the same error. I am clearly missing something and any help would be greatly appreciated.

Restarting Apple Configurator and/or redownloading and reimporting the VPP codes will often cure this issue.
You should receive a pop up prompt, within Apple Configurator, asking you to sign in with your Apple ID* when trying to deploy apps that are using VPP codes to any iPads. Sometimes this prompt doesn't appear but disconnecting all the iPads and restarting Apple Configurator normally cures it.
*This should be the Apple ID you used to download the app within iTunes before you imported the app into Apple Configurator - not the VPP account used to purchase the VPP codes.

Using apple configurator and VPP purchases,

Can you purchase 20+ apps on computer using apple configurator, but use only 10 with this group and use the rest on another computer running the configurator? I assume you would have to download again, but unclear if you can after using with config app.

Yes, there are two ways to do this.
1) just download the same spreadsheet into Configurator on two different Macs. They can have the same Apple ID or different Apple IDs. As each one installs apps, it tries the redemption codes in the list and skips over ones that have already been used.
2) Make a copy of the spreadsheet, open both in Numbers or Excel, and delete the first ten codes in one and the second ten codes in the other. Then import each into each copy of Configurator.
Remember that you'll need to use one redemption code to buy the app in iTunes for each AppleID you use, on top of the codes you need for installing the apps on devices.

Used Apple Configurator to install free MDM app on unsupervised device - How will it update?

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