Used disk space not showing up in finder

A friend has asked me to look into his external hard drive issue.
He got it back from a store that backed up his start-up drive to this external the other day to discover that there isn't any visible files on the drive. It does state that there is 100 gigs being used on the drive, the exact size of his back up, but there isn't one file or folder on the drive.
I've used tinkertools to see if there was any hidden files with no luck and I've also repaired and verified the permission.
Does anyone know why this is happening? I don't want to simply re-format without a clue why the 100 gigs isn't showing.

Hi Eric,
Please refer the following HP article to expand your array , refer the TechNet article to expand your drive:
HP Proliant Servers - How to Expand an Array and Extend the Logical Drive
http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/mostViewedDisplay/?javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken&javax.portlet.prp_efb5c0793523e51970c8fa22b053ce01=wsrp-navigationalState%3DdocId%253Demr_na-c03510253-1%257CdocLocale%253Den_US&javax.portlet.tpst=efb5c0793523e51970c8fa22b053ce01&sp4ts.oid=4231377&ac.admitted=1411638027623.876444892.199480143
TechNet article:
Extend System/Boot Volume on Windows Server 2008/ Windows Vista/Win7 Beta
http://blogs.technet.com/b/mghazai/archive/2009/02/24/extend-system-boot-volume-on-windows-server-2008-windows-vista-win7-beta.aspx
Extend a simple or spanned volume
http://technet.microsoft.com/en-us/library/cc776741.aspx
I’m glad to be of help to you!
*** This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control
these sites and has not tested any software or information found on these sites; therefore, Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. There are inherent dangers in the
use of any software found on the Internet, and Microsoft cautions you to make sure that you completely understand the risk before retrieving any software from the Internet. ***
We
are trying to better understand customer views on social support experience, so your participation in this
interview project would be greatly appreciated if you have time.
Thanks for helping make community forums a great place.

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    *** This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control
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    interview project would be greatly appreciated if you have time.
    Thanks for helping make community forums a great place.

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