Used iPad, new owner, can't clear it & log in my ID.

I was given a used iPad. I need to reset it for my own Apple ID. I don't have their restriction code. How do I do this?
The answer I found so far in the archives pointed me to the General/Reset/Erase All content and Settings buttons, but a Passcode screen popped up and I had to stop after 2 failed guesses. Former owner, who is 90,  had it set up by her daughter. Her daughter set it up with her own account ID, etc. I emailed her to ask for the Passcode, but if she doesn't know it, I don't know how to proceed. I signed into iCloud, but when I go to open that, it asks for my password only, with her iCloud ID already input and no way to input mine instead.
I was able to change the iCloud sign in to my own account, so I don't want to accidentally erase that.
I am writing this on my laptop. Please help, if only to link me to a better archived answer. Thank you.

If the original owner cannot remember the password and cannot erase the device for you, then it is now and always be useless. There is nothing that you can do now to make it yours if she can't remember the passcode to erase it.
This is what the original owner needs to do.
What to do before selling or giving away your iPhone, iPad ...

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