Used ITunes card to buy music $ deducted one song left off. How do I contac

I have used prepaid Itunes cards to buy music to download to an IPOD Nano 3rd generation. It deducts for each song. However it deducted for a song and never downloaded it. I've sent emails etc. to no avail. How do I contact Apple re this. I'm afraid to use the card because of the loss of money.

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