Used iTunes to restore from backup and the Apple ID that shows up is a very old one
I have an iPhone 4s. I recently lost all of my contacts for some mysterious reason. I personally think it's a conspiracy by Apple to force me to upgrade to a new phone. Anyway, I hooked my phone up to my computer (Windows 7) and from iTunes I went to Devices, Restore from Backup. I know that within the last few weeks that I backed it up onto iTunes but I cannot figure out from the newest iTunes how to find it. So I restored the backup but it backed up from November of 2012 (I am only assuming this because the most recent pictures that are in phone are from that date). It did restore my contacts from 2012 but there are no recent contacts in there plus I lost all my photos from November 2012 on. Which is no big deal. My problem is that the Apple ID that is showing up is from a very old account. The e-mail address is no longer even valid.I tried to delete iCloud from my phone so that I could put it back on with my new Apple ID but I cannot remember the password of my old id. When I go to reset my password for my old id and the security questions come up the first thing it asks for is my date of birth. When I put my date of birth in it says:
The authentication information provided does not match our records. Please verify your personal information and try again.
I know that I did not enter the wrong birth date when I first set up that account. So now I am stuck because I cannot get any further without that date of birth. I HOPE SOMEONE CAN HELP. PLEASE AND THANK YOU.
PS-Not sure if this matters but I also upgraded to iOS 8 directly before I did the Restore From Backup.
Hello risenhauer,
Thanks for using Apple Support Communities.
To reset your Apple ID password without knowing your security questions or have access to the email account, you will need to contact Apple Account Security in your country. Links to contact can be found in the article below.
Apple ID: Contacting Apple for help with Apple ID account security
Take care,
Alex H.
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sorry, but devices with manipulated firmware are not supported here.
regards,
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