Used Printer Ink Cartridge Program

Greetings;
I just purchased an HP Printer after having my Lexmark for quite a while. Lexmark has a Used Print Cartridge Return Program where they-after so many returns reward you with a free print cartridge, etc.
So, that is an incentive to send in the returns.
HP needs to come up with a program like that.
I saw the rewards for using the new cartridge and there is nothing that I would ever use. So, therefore is no incentive for me to return my used cartridges.
Carol2x

For details on HP Rewards check out the link below
http://h30434.www3.hp.com/t5/Ink-Toner-Cartridge-Printhead-Issues/HP-Rewards/m-p/2665753/highlight/t...
For details on HP's recycling program....
http://www.hp.com/hpinfo/globalcitizenship/environment/recycling/product-recycling.html
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

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Can I use Replacement Printer ink cartridges for HP officejet Pro 8610

I recently purchased an HP OfficeJet Pro 8610. I previously had an 8600. They both use the same ink cartridges. I had just installed some remanufactured 950 XL and 951 XL cartridges in the old printer and tried to use them in the new printer. Of course I got an error message that cartridges weren't HP but the printer would still work. I would like to know if I can use other remanufactured ink cartridges with the new printer or if there is some way for the printer to allow me to use other ink cartridges as the HP cartridges are way over priced for the consumers. I hope there is a person out there that is conservative like me and tries to find the best bargains on everything. Your solutions would be appreciated. I waited on HP Support Assistant for 10 minutes with a dialogue I would be connected to a technician in less than a minute. They must have been on break or some other excuse, so I thought I would try this instead. Blessings. John Richardson

Hey @rockhoundjohn
Here's the thing, yes, you can refill your cartridges or use remanufactured cartridges, but you may run into problems.
QualityLogic, one of the world's foremost quality assurance organizations, tested the performance of HP inkjet print cartridges vs. remanufactured (refilled) brands. The results: original HP inkjet print cartridges far surpassed ink refills in both print quality and reliability.
Nearly one out of every six refilled ink cartridges tested was dead on arrival or failed prematurely
70% of refilled cartridges had some form of reliability problem
Count on HP original ink cartridges for consistent, worry-free printing. You may think you're saving money on remanufactured or refilled ink cartridges, but in the long run, the cost of wasted time, ink, and paper can more than make up the difference. - Source
Most people think, 'well of course that is what HP or an HP representative would say', but I have done some research and found that many others have too. Here is a perfect example of somebody who does not work for HP in any way and basically is a customer advocate (in my opinion) ; Should you refill your printer’s ink cartridges? HP says no (of course) By Matthew Murray
I found the above article interesting and genuine.
My personal recommendation is to buy the HP XL cartridges as they are more cost efficient, and be mindful in the printer you choose when buying an inkjet. The 8610 was a good choice. The expected page yield of the HP 950XL High Yield Black Original Ink Cartridge is 2300 pages. The regular size cartridge page yield is 1000, still good but the XL is by far a better value. Some of the Photosmart printers or Deskjets are great for what they are intended for, but do not have as good of a cost per page.
HP's recommendation; Keep in mind that page yield is just one component of cost, and that factors such as quality, reliability, productivity, and efficiency affect cost as well. Products that work reliably will ultimately save you time and money. When you choose an inkjet printer, make sure you consider your individual printing needs.
- Source
To summarize, again, yes you can refill the cartridges. The printer is not programmed to reject them. Sometimes the cartridges will not work and of course because they are non HP, HP would not be able to do anything to help. HP cartridges have a 2 year manufacture warranty; Limited Warranty for HP Ink Cartridges and Customer-Replaceable Printheads for HP Inkjet Supplies, this may give you comfort knowing HP stand behind their product.
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Used black ink cartridge in use

I own a HP Laserjet M2727 MFP series 5.2 . A message appears " Used black ink cartridge in use". I have ink in the cartridge because i can print from the flat bed no problem. What does this message mean and how can i fix it? Thx.

@ Gordon-B - Thanks for the response. If one has done the cleanings and the other steps listed in the above links n the last post, one would want to replace the cartridge in the printer as it might be faulty. If after one has done that; they find that the print quality is still not producing the desired results, one would be looking at product replacement.
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How to get my C309a printer to only use black ink cartridge?.

I have changed my ink cartridges 3 times. ALL of them. I haven't had the printer for that long. I only print TEXT so only BLACK INK. And not that much of it either. SO why does all of the cartridges get used up? I cannot find anything where you can adjust or fix this problem. HELP as I don't have the money to keep buying all this ink.

PTGillan wrote:
[snip] Decent thing to do would be to allow printer to do what they have done from time immemorial - print faded docs to give us time to get cartridges and avoid total failure. Not a good or decent system. Not a good way to treat customers.
The Photosmart c309a does allow printing in black if a color ink is depleted - I have one here. What is your printer model?
HP and other printer manufacturers have different printer technologies for different needs.
Some have printheads built into the ink cartridges. These printers can typically print with one or more of the colors completely empty, or even with color or black (but not both) cartridges removed. The Deskjet 6980 series is an example.
Other printers have separate ink supplies and replaceable printheads. An example would be the Officejet 6500 printers. The printhead in these printers can be replaced if they are damaged by running the printhead with colors out. Some of these printers will allow printing with a color out, other will not. If the printer is run without ink in one or more colors the printer may be damaged, but the user may be able to recover without having to send the printer for service.
Other printers have permanent printheads. To run these without some ink in all the colors would risk causing damage to the printhead due to clogs, air ingested in the printheadvor burned out printhead firing resistors. The Photosmart 3310 series is an example of this type of printer. For printers with fixed printheads this could require service to get the printer to print properly again when the ink is finally replaced.
The document here has information on how ink is used.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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SOLUTION: for printer wont print using black ink cartridge. ETC.

Black ink wont print in low resolution, you can't use high resolution if you selected plain paper. Choose "hp premium paper", even if you use cheap paper. Default Quality for this is "Best" but "Best" ONLY works IF you select a quality paper, such as "hp premium paper".
It's a software fault, there should be no option for plain paper for black only printing.
Hope this helps a few!
Andy

If HP Premium photo paper is selected the printer will print black using the color cartridges since pigmented black ink is not compatible with photo paper. The printer will print much more slowly in photo mode and will put more ink than is intended on the page.
If black is not printing when you print a nozzle pattern from the printer then likely there is an issue with the printhead or the ink delivery system between the ink supplies and the printhead.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Using HP ink cartridges that have been refilled

I am having my 564xl ink cartridges refilled at costco .When I install the refilled Cartridges the ink level is very low. How do I solve this problem
This question was solved.
View Solution.

Maxie,
If that is the case, then
Do these folks mean that perhaps it is meant as a deterrent - as a means to dissuade you from using refilled cartridges in the first place? Personal Opinion:   Printer software is not likely to be vindictive.
The results may be completely benign - the printer and/or the software may not be able to read the contents correctly from the "foreign" cartridges.
I have never been in a position where I had to use refilled cartridges.
I use the 564XL cartridges in my PhotoSmart 7520 - the HP cartridges show completely full when installed. The software driving the check does say "Estimated Ink Levels".
Page Yield Estimates can be found at the SureSupply Order page for your printer: HP SureSupply
Product description                                                        Page yield*         Price**                 Quantity
HP 564 Black Ink Cartridge   (CB316WN)                 250         $12.99
HP 564XL Black Ink Cartridge   (CN684WN)            550         $23.99
HP 564 Cyan Ink Cartridge            (CB318WN)         300         $10.99
HP 564XL Cyan Ink Cartridge   (CB323WN)             750         $19.99
Magenta Cartridge
HP 564 Magenta Ink Cartridge   (CB319WN)         300         $10.99
HP 564XL Magenta Ink Cartridge   (CB324WN)     750         $19.99
Yellow Cartridge
HP 564 Yellow Ink Cartridge   (CB320WN)               300         $10.99
HP 564XL Yellow Ink Cartridge   (CB325WN)          750         $19.99
Photo Cartridge
HP 564 Photo Ink Cartridge   (CB317WN)                130         $10.99
HP 564XL Photo Ink Cartridge   (CB322WN)           290         $19.99
*Approximate only; varies depending on the types of documents printed and other factors.
Try / Consider
You might get a better idea of whether the ink is actually "low" to start if you check the number of pages printed -- compare the number when you start a new (set of) cartridge(s) to the number of sheets printed when you have to replace the cartridge(s). Check the total against the number of sheets that should be printed for the size of the cartridge.
You might check with Costco for the estimaterd number of sheets you might expect per refilled cartridge.
Another important factor: The printer will respond as it sees fit. If Costco says you should get 200 sheets per cartridge and you get 100 sheets, then that is what you get. This is true of any cartridge. You must take into account the types of documents or photos that are printed.
That is admittedly a bit of work for a cartridge of ink -- it will give you an idea of whether you are actually saving any money by using refilled cartridges.
Happy 2014 !
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Although I strive to reflect HP's best practices, I do not work for HP.
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Dragon-Fur

Printer Ink cartridges differentiation

I have an HP Photosmart 7520 printer with the 5 ink cartridges; 564 photo and 564 black. My "black ink" level is low, but my "light black ink" level is fine. Which "black" cartridge needs to be replaced - the photo or the black? Thank you

Hi, There are 2 black cartridges and the narrow one is now called Photo ink cartridge, the wider one called Black ink cartridge. You can check ink levels to know which one, the empty cartridge will have a ! and you have to replace it. To check ink level please simply touch the dropplet symbolon the printer control panel. Regards.

Photosmart C4200 Printer - Ink Cartridges

Hi all,
Perhaps a dumb question but I wanted to check. I want to buy new ink cartridges for my Photosmart C4200. I have usually bought the standard 350/351 cartridges but was wondering if I can buy the 350XL & 351XL ones instead? Will they fit?
Many thanks in advance!
Darren

Thanks, but I tried both of those with no success. Amazon.com has been helpful.

Exchange of unopen and un used printer ink

I have an HP photosmartd C4795 all in one printer that is not working Yesterday I was given this address after ording a new printer from HP I told them about the new ink I had just purchased for my old printer because it said I needed new ink I bought a 1 pkgs of ink Hp 60 2 blk cart. and 1 2 pkg tri color, the black pkg is open the tricolor is unopened The new printer i purchased from HP uses HP61 they will not fit the new printer The sales person told me to contact you so something can be done for me as I have almost 60.oo dollars invested in ink that I will not be able to use. What can be resolved in me returning the ink HP60 in exchange for HP61? Thank you Lloyd Johnson [Personal Information Removed]

Hi @llneedshelp ,
I have sent you a private message. If you are not sure how to check your private messages then this post has instructions that will guide you through the process.
Thanks for visiting the HP Support Forum
I work for HP. However I speak only for myself, not for HP nor anyone else

Hp oficejet printer ink cartridge 564xl comb pack

when i replace the 564xl comb pack can I just replace the black cartridge only?

Hi @mpcannon,
Welcome to the HP Forums!
I noticed that you are wondering if you can just replace the black cartridge only with your HP Officejet 4620. I am happy to answer this for you!
I would recommend to read through page 214 of your printer's user guide. Which I believe will have your answer.
I would also suggest reading this article, Ink Usage in Inkjet Printers.
Hope this answers your question, and have a great day!
RnRMusicMan
I work on behalf of HP
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Printing address label using Print Shop 2 program

Hello, I have a iMac ox 10.6.8 and have been printing address labels. The problem is the image and address do not align "CENTERED" when printing. The image/address are either Higher on the label or lower on the label. There not an even border within the label. Got any ideas as how I can fix this?
Darryl (Personal information removed)

Hi @Macdog64,
Welcome to the HP Forums!
I understand that the image and address do not align "CENTERED" when printing on Avery Labels 8160 when using your HP Deskjet 6540. I am happy to help you with this printing issue!
Please see this guide, Formatting & Printing Tips, through the Avery website.
Otherwise, I would recommend contacting Avery Support. Help Center | Avery, as they may have some different software/drivers that you can use.
Best of luck!
RnRMusicMan
I work on behalf of HP
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Ink cartridge that came with printer

I use the ink cartridge that came with the printer and it will not print, it tells me to load the ones that came with the printer, and it was loaded, but it will not let me print it continues to tell me to load cartridges that came with the printer how can I ever use my printer. I've had this printer for 6 months and have not been able to print.

Please read this post then provide some details. What printer model?
Some printers require setup cartridges for the first setup of the printer. Has the printer never worked for you? You will need to Contact HP for support. If you are in the US call 1-800-HPINVENt.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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Cant load photo black ink cartridge into HP 5520 printer

Hi there,
Cant load photo black ink cartridge into HP 5520 printer.

Hi,
The Photo ink cartridge is not intended for the Photosmart 5520, the printer uses Black, Cyan, Magenta and Yellow ink cartridges as listed below as an example (The same applies for the US with the 564 ink cartridges):
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03340400&tmp_task=prodinfoCategory&cc=uk&dlc=en...
As you may find below as an example, the Photo Ink Cartridge only intended for printers which use 5 ink cartridges:
ONLY for 5-cartridge printers which use Black, Photo, Cyan, Magenta, and Yellow inks
Does NOT replace Black ink cartridge
http://store.hp.com/webapp/wcs/stores/servlet/PDPStdView?catalogId=10051&productId=502407&storeId=10...
Please let me know if I may misunderstood your intention,
Shlomi
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Failure to print alignment page after changing ink cartridge

I just replaced the tricolor ink cartridge in my ENVY 5530 printer and after installing the new cartridge the unit is stuck in a loop of "Now printing alignment page..." however there is no noise indicating that the page is being fed. Attempts to cancel the action also result in a prolonged "Cancelling ..." but with no action. Based on other comments in this forum I have:unplugged the unit.removed all ink cartridgesRestarted the unit - where in I receive a message that I should use the power off button to prevent damage to the unit.reinstalled the cartridgesAttempted to print the alignment pageHowever the cycle simply repeats itself.Any assistance would be appreciated - the unit was functioning perfectly fine before it simply ran low on ink and used the ink cartridge sent by HP Ink service as the replacement unit. Many thanks in advance.

Hi SolomonI, Welcome to the HP Forums. I see that you are having an issue after you have installed new ink. I see that you have done numerous steps in the attempt to resolve this issue. You stated that you unplugged the unit from the power source. Please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. One thing to try is to by pass the alignment page and see if the unit will print from a copy or print from the computer. Let me know how you make out. I will be happy to research other options if needed. Cheers,

HP Officejet Pro 8500 will not recognize changed ink cartridge

Replaced with just purchased new (out-of-the-box) Cyan XL ink cartridge as prompted but still received error message to replace cartridge. Message will not change no matter that I tried:
a. power printer off/on several times.
b. removed/returned all four ink cartridges
This question was solved.
View Solution.

For everyone who has this problem with the 8500 rejecting known good ink cartridges. I finally found a solution from a third party.
(1) Remove the ink cartridge that the printer is rejecting. Look inside the printer ink cartridge well and see a small rectangular plastic button midway between the ink tube and the chip reader. This plastic sensor is causing the printer to reject the cartridge.
(2) Look at the ink cartridge on the mating side of the plastic button and see a small rubber bulb in the end of the ink cartridge. The pressure in this rubber bulb is supposed to push on the plastic button in the printer. But for various reasons it does not set the sensor to “off”.
(3) To correct the problem, place a small piece of stiff tape over the end of the ink cartridge to cover the rubber bulb. DO NOT cover the ink tube or the sensor chip well. The tape should be about three inches long and ¾ inch wide. Use stiff tape like duct tape. Not flexible table. The objective is for the tape to increase the pressure the rubber bulb is supposed to impart on the plastic sensor button in the printer.
(4) Reinsert the ink cartridge in the printer. Problem solved 98% of the time. If not, there is something wrong with the sensor switch inside the printer and this solution will not work.
(5) Good Luck. Cheers!

Used Printer Ink Cartridge Program

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