Used to be able to log on to AOL, but unable to now, completely different set up.

I used to be able to click on aol.com and it would come up and had the sign in and password
box but now unable to and a completely different set up for aol, which I can get on IE or Google
Chrome.

Hello,
Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache.
Note: ''This will temporarily log you out of all sites you're logged in to.''
To clear cache and cookies do the following:
#Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
#Under "Time range to clear", select "Everything".
#Now, click the arrow next to Details to toggle the Details list active.
#From the details list, check ''Cache'' and ''Cookies'' and uncheck everything else.
#Now click the ''Clear now'' button.
Further information can be found in the [[Clear your cache, history and other personal information in Firefox]] article.
Did this fix your problems? Please report back to us!
Thank you.

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I am able to read my emails (AOL), but unable to reply,forward and save or write new emails. Works OK in IE.

When trying to create an new email, I can enter information in the "To" and "Subject" boxes but in not the "Message" box.
Once I have read an email, If I click on "Reply" or "Forward", a new email form opens but with all boxes blank and again, I cannot write in the message box.
I also tried saving an email form (I didn't want to lose the email address I had typed in) but this also failed.

1.
The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: ''This will cause you to lose any Extensions, Open websites, and some Preferences.''
To Reset Firefox do the following:
#Go to Firefox > Help > Troubleshooting Information.
#Click the "Reset Firefox" button.
#Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
#Firefox will open with all factory defaults applied.
Further information can be found in the [[Reset Firefox – easily fix most problems]] article.
2.
Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox and any leftover program files and then reinstall Firefox. Please follow these steps one by one:
#Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
#After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu) and confirm all upcoming messages.
#Now, uninstall Firefox by following the steps mentioned in the [[Uninstall Firefox from your computer#w_uninstall-firefox|Uninstall Firefox]] article.
'''IMPORTANT:''' On Windows, the uninstaller has the option to remove your personal data and settings. Make sure that you do '''not''' check this option; otherwise all of your bookmarks, passwords, extensions, user customizations and other Firefox [[Profiles|user profile data]] will be removed from your computer.
After uninstalling Firefox on Windows, delete the "Mozilla Firefox" program folder, located by default in one of these locations:
* '''(On 32-bit Windows)''' ''C:\Program Files\Mozilla Firefox''
* '''(On 64-bit Windows)''' ''C:\Program Files (x86)\Mozilla Firefox''
#Go to the Windows Start menu and click on "Computer".
#In the Explorer window that opens, double click Local Disk (C:) to open the C:\ drive.
#Find the "Program Files (x86)" folder or "Program Files" folder.
#* On 32-bit Windows, double-click the '''Program Files''' folder to open it.
#* On 64-bit Windows, you will see a "Program Files (x86)" folder AND a "Program Files" folder. Open the '''Program Files (x86)''' folder.
#Look for a '''Mozilla Firefox''' folder. If you find one, right-click it and select ''Delete'' and confirm that you want to move the folder to the Recycle Bin.
Now, go ahead and reinstall Firefox:
#Double-click the downloaded installation file and go through the steps of the installation wizard.
#Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
Please report back to see if this helped you!

1st-I was able to log into my account but was not able to open any applications, tried another account and same thing. was able to log out and restart but now am unable to use mouse. g5 dual core

1st-I was able to log into my account but was not able to open any applications, tried another account and same thing. was able to log out and restart but now am unable to use mouse. g5 dual core, can't remember the os without seeing it.

Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu. (In Mac OS X 10.4 or later, you must select your language first.)
Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair. Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)
Let us know how far you get, or results.

Why can't I zoom in on text with my track-pad like I can with other browsers? I have a MacBook Pro. I used to be able to pinch and expand pages but now I can't.

Why can't I zoom in on text with my track-pad like I can with other browsers? I have a MacBook Pro. I used to be able to pinch and expand pages but now I can't. I have bad eye-sight and really enjoy and NEED this feature to be able to read most sites.

Hi dwightfontenot-
Some gestures have been removed in Firefox 4 and later.
You can restore the zoom feature by changing the values of the related prefs on the about:config page.
browser.gesture.pinch.in -> cmd_fullZoomReduce
browser.gesture.pinch.in.shift -> cmd_fullZoomReset
browser.gesture.pinch.out -> cmd_fullZoomEnlarge
browser.gesture.pinch.out.shift -> cmd_fullZoomReset
browser.gesture.pinch.latched -> false
To open the about:config page, type about:config in the location (address) bar and press the "Enter" key, just like you type the url of a website to open a website.
If you see a warning then you can confirm that you want to access that page.
Use the Filter bar at to top of the about:config page to locate a preference more easily.
Preferences that have been modified show as bold(user set).
Preferences can be reset to the default or changed via the right-click context menu.

HT4623 I used to be able to print from my iPad, but it has stopped, however I can still print from my iPod, any ideas?

I used to be able to print from my iPad, but it has stopped, however I can still print from my iPod, any ideas?

Re-booting Pad, router and printer seems to have solved the problem!

Used to be able to save images from webpages but now with IOS 5, I can only save to reading list?

Used to be able to save images from webpages but now with IOS 5, I can only save to reading list even when viewing a page whose images I could save as an image when using the previous OS.

Are you using the YouTube widget in iWeb? If so it doesn't work any more. Not since MobileMe was discontinued.
You need to get the full embed code from YouTube and use the standard HTML snippet.
OT

I recently upgraded computer to windows 7. When I open itunes I am able to see my music library, but unable to play. Gives an error message of "Could not be found". How do I retrieve my library contents?

I recently upgraded computer to Windows 7. When I open itunes I am able to see my music library, but unable to play. Gives an error message of "Could not be found". How do I retrieve my library contents?

Hello ehoff5,
I would be concerned too if I was not able to play my music in iTunes. It sounds like the music files may be in a location that iTunes is not expecting. I recommend reviewing the following articles to locate you music files on your computer:
iTunes: Finding lost media and downloads
http://support.apple.com/kb/ts1408
Where are my iTunes files located?
http://support.apple.com/kb/ht1391
Thank you for using Apple Support Communities.
Best,
Sheila M.

I have Adove Reader XI. All my files have a picture as the first page. I used to be able to see the picture for each file. Now all I see is the PDF logo. How can I change this so I can see the pictures instead of the logo?

I have Adobe Reader XI. All my files have a picture on the first page. I used to be able to see that picture but now I can only see the PDF logo. How can I change that so I can see the pictures instead of the logo?

Windows 7

We are facing issue to open a static form PDF in Chrome Browser , which is loaded using Adobe FormService.Able to open in other browsers but not able to open the static forms in chrome with LC 11.0 version

We are facing issue to open a static form PDF in Chrome Browser
, which is loaded using Adobe FormService.
Able to open in other browsers but not able to open the static
forms in chrome with LC 11.0 version
Below error message:
The document you are trying to load
requires Adobe Reader 8 or higher. You may not have the Adobe Reader installed
or your viewing environment may not be properly configured to use Adobe Reader.
For information on how to install Adobe Reader and configure your viewing
environment please see http://www.adobe.com/go/pdf_forms_configure.
Please let us know do we have any option for disabling
<NoXFA/> tag by calling formService. RenderPDF() method on adobe service
For dynamic forms its working by adding <NOXFA/> in
DDX xml . only for static forms its not working because we are not using
assembler service for this forms.
Please let us know how we can disable XFA in static forms??????????????????

If anyone is reading this still looking for what caused the issue and how to fix it here is what I discovered.
The antivirus program our company uses, Bitdefender Antivirus Plus, was causing some of the PDF files not to open. After troubleshooting the different modules and settings the culprit was..
Scan SSL in Privacy Control Settings. Turning it OFF solved the problem and all the PDF files that previously would not open now open just fine. This issue has been sent to Bitdefender for them to review. If you use a different antivirus program and are having this issue try locating the Scan SSL setting and see if turning it off solves the problem.

I used to be able to print a pdf file, but now I can't. Why? And can I have this feature back?

I would like to be able to print a pdf file from a page in Firefox. I used to be able to do this. Why can't I do this now, and can this feature be turned back on?

You can also:
*right-click the Back/Forward button for the drop-down
*add this extension to add the drop-marker to the Back/Forward button: https://addons.mozilla.org/en-US/firefox/addon/backforward-dropmarker/
<br />
<br />
'''You need to update the following:'''
*Next Generation Java Plug-in 1.6.0_23 for Mozilla browsers (''version 1.6.0_25 is available for download, but can not be updated using manual update yet'')
#'''''Check your plugin versions''''' on either of the following links':
#*http://www.mozilla.com/en-US/plugincheck/
#*https://www-trunk.stage.mozilla.com/en-US/plugincheck/
#*'''Note: plugin check page does not have information on all plugin versions'''
#*There are plugin specific testing links available from this page:
#**http://kb.mozillazine.org/Testing_plugins
#'''Update the [[Java]] plugin''' to the latest version.
#*Download site: http://www.oracle.com/technetwork/java/javase/downloads/index.html (Java Platform: Download JRE)
#**'''''Be sure to <u>un-check the Yahoo Toolbar</u> option during the install if you do not want it installed.
#*Also see "Manual Update" in this article to update from the Java Control Panel in Windows Control Panel: http://support.mozilla.com/en-US/kb/Using+the+Java+plugin+with+Firefox#Updates
#* Removing old versions (if needed): http://www.java.com/en/download/faq/remove_olderversions.xml
#* Remove multiple Java Console extensions (if needed): http://kb.mozillazine.org/Firefox_:_FAQs_:_Install_Java#Multiple_Java_Console_extensions
#*Java Test: http://www.java.com/en/download/help/testvm.xml

Used to be able to connect to bluetooth headset but now can't?

Hi,
I have an iPhone 4 and a jabra headset.
As it says, I was able to connect them up until about 2 weeks ago (not entirely sure as I don't use the headset every day) but now I can't?
The phone can see the headset but just wont connect.
I keep 'forgetting device' and then getting the headset into 'find' mode, then I put the password in when the iPhone wants to pair and then it just sits there trying to connect but doesn't.
Has anything changed on the last update or the push to fix the alarm?
Or have I switched something off inadvertently?
Hope someone can help.
Thanks
Pete

Hi Traveller,
Thanks for your reply, unfortunately I don't have that problem as my phone just wont connect to the headset so I haven't got the option to switch to it when I have an incoming call.
My main issue is that I had no problem at all a couple of weeks ago, it worked fine with no disconnection's and I was able to use it at my desk whilst doing other stuff, very handy. Now it just wont connect to the headset although it can see it, it just hangs whilst trying to pair to it?
TBH I really like the phone, it's my 1st iPhone and I'm glad I got it, once you accept that you can't just bluetooth pics etc to a friends phone (non iphone) the rest seems really good. I'm sorry to hear you are having issues with yours.
Thanks again for your reply tho.
Kind regards
Pete

Help! i can't listen to my music unless i have internet or wifi. i used to be able to just play my music - but now it's all in a cloud. i don't want it there.

i can't listen to my itunes unless i have internet or wifi. i used to be able to listen to any of my music but now i can't. how do i "uncloud" my library???

Select all your songs (ctrl A) then right click - Download..

I used to be able to share contacts on my iphone 5s. Now I can't. How do I fix it so I can share contacts again?

I used to be able to share a contact by text message, but now I can't. How do I fix it so I can use this function again.

Your MacBook Pro would be able to run Lion (which is required for iCloud). It's a $29.99 (US) upgrade in the Mac App store. Otherwise you can check your process for importing to iPhoto against this article: http://support.apple.com/kb/HT4083. A third option is to transfer you photos to your computer wirelessly using an app like PhotoSync.

Before downloading the most recent version I used to be able to save and quit with 2 tabs open, now I cannot. It closes both tabs

Before downloading the most recent version, I used to be able to save and quit 2 tabs when closing. Now I cannot. Both tabs close

One change in Firefox 4 is to by default stop Firefox displaying the warning message, but it can be turned back on by changing some preferences.
# Type '''about:config''' into the location bar and press enter
# Accept the warning message that appears, you will be taken to a list of preferences
# Locate the preference '''browser.tabs.warnOnClose''', if its value is set to '''false''', double-click on it to change its value to '''true'''
# Repeat this for these 3 preferences '''browser.warnOnQuit''', '''browser.warnOnRestart''' and '''browser.showQuitWarning'''

I have an iphone 3 and used to be able to get find my phone but now it says I have to upgrade and don't know how to?

How do I get find my phone on iphone 3 I used to be able to but now it says I have to upgrade

Select all your songs (ctrl A) then right click - Download..

Used to be able to log on to AOL, but unable to now, completely different set up.

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