Used to be family plan, but now I'm down to one phone. What happens?

Question

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I have a similar question.  I'm on a family plan with 3 lines, all out of contract.  I want to get down to 1 line, but also upgrade my phone.
Will the upgrade force me to go into a different plan for an individual and also a new or extended contract, or can I just drop the two lines, upgrade the primary line and keep my rate for the 1 line as it is now?
Message was edited by: Verizon Moderator

Answer 1

    Hi Sodinator,
I'm sorry to see that you're planning to leave Verizon with the two lines. If you'd like to keep the two lines out of contract but with service, there isn't any obligation of renewing service for those two. You can upgrade just the one line and get an updated phone but the family plan remains the same. If you'd rather take care of it all at once, I encourage you to disconnect the two lines on the last day of the cycle to avoid partial minutes from being alloted. You'll want to check the name of the family plan you're on as current customers can stay on Nationwide plans but move to a different rate for the one line. Follow the steps below to complete the change.
1. Sign in to My Verizon.
2. Locate the I Want To... section.
3. In the PLAN column, click Change Minutes, Text or Data. The Select a plan to change page displays.
4. Select the Share Plan which includes the line(s) to be split to an Individual plan.
Note: If there is only one plan on the account this step does not display.
5. Click Next. The Voice, Messaging and Data options display.
6. Select the Split Share Plan link. The Select Lines window displays the Share Plan lines.
7. Select the line(s) you want to split from the Share Plan.
8. Click Next. Voice, Messaging and Data options display for the line (or one of the lines) being split.
9. Select options for the following:
Voice
Messaging
Data
10. The New Plan Total updates based on your selections. Click Next.
11. If necessary, review/update optional features and services. A message at the bottom of the page indicates incompatible features automatically removed. Click Next.
11. Select Effective Date. Click Continue.
12. Review Changes to Plans and Features. Click Submit Changes.
If you have any further questions, just let us know!
Thank you,
MariaC_VZW
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