Usefulness of the SAP Netweaver Enterprise Search

I posted this question in the SAP Netweaver Enterprise Search forum and got no response, so I moved it to the ABAP General forum, where I got a little help, but not exactly what I'm looking for, so as a last attempt, I'm moving it here:
We are upgrading from 4.7 to ECC 6.0 and as part of the upgrade are considering implementing the Netweaver Search Engine. Most of the information I have found is from SAP and deals mainly with implementation. I’m interested if you have implemented this and if so what benefits you have found and also any problems you have encountered.
There's a lot of tecnical information out there, but the question I need to answer is about how it helps (if at all) the business process.
Thanks for any help you can provide.
Rob

I attended a session at TechEd about how Whirlpool implemented the Enterprise Search Appliance (I assume it is that you are talking about).  From what I saw it looked quite good.  They seemed to think that the biggest gain was the linking of things.  E.g if you search for a customer and select it, you have links to see their sales record / credit checks etc.
But I'm afraid I haven't done any implementations myself.
Paul

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