User Access to Public Folders Disappearing (Outlook 2013)

I have one particular user who is losing access to public folders in Outlook 2013. I have found that going to
File > Account Settings > Account Settings > Email [TAB] > Repair... and then following through that dialog temporarily restores public folder access after restarting Outlook. However, once Outlook is restarted
for 30-60 seconds, the public folders disappear again. This is only happening for this one user. They receive their public folder permissions via group membership. Other group members report no such issue. I had another user with identical permissions
log into the same workstation and they again had no issue.
What could be causing this? This is a particularly bothersome problem since this user happens to be the office scheduler and the calendar they schedule on is public (which, thanks to reduced functionality in Exchange 2013, is no longer accessible in OWA).
Tech specs: Exchange 2013 CU5 accessed from Outlook 2013 running on Windows 8.1 Update. Outlook did not log any events during the time when public folders were dropped, nor are there any network connectivity issues being logged.
Any ideas for resolving this?

Hi,
Please check the connection status for Outlook.
Press the CTRL key and right-click the Outlook icon in the notification area, then select Connection Status.
Please run the command get-mailbox administrator | fl defaul* to check the default public folder mailbox for this affected user.
Do you have mail-enabled public folders? If you have mail-enabled public folders, you can check if this user can view public folders in OWA.
If possible, please re-add the public folder permissions for this user to check result.
Best regards,
Belinda Ma
TechNet Community Support

Similar Messages

User Access to Public folders durring migration

I built a test environment in preparation for a migration I am doing. I have a 2007 and 2013 set up.
After I moved the test users from the 2007 exchange server to the 2013 server, they can no longer open the public folders still in the 2007 environment. The error is "the server mailbox cannot be opened because this address book entry is not
a mail user.".
The Public Folders will eventually be migrated, but I want to ensure users will still have access to them as they are migrated. What step am I missing?

Hi IT2B,
Is there any update after referring to these links?
Best regards,
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Niko Cheng
TechNet Community Support
Won't be able to work on until tomorrow. I'll post my results.

Is it possible to access the Public Folders in Exchange 2013 during a migration from Exchange 2007 to verify the files are there?

This is a migration from Exchange 2007 to Exchange 2013. We're in the middle of migrating the Public Folders. Is it possible to configure a database to point to the Exchange 2013 public folders so I can verify the data before the final cut?
If so what are the steps to do that? Thanks in advance.

To my knowledge no. It's an all or nothing thing with public folders.
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread

Exchange 2013 with Outlook 2010 anywhere - Public Folders disappear from Outlook favourites

Hi,
we have a 3 server Exchange 2013 SP1 DAG published with Forefront TMG.
Outlook 2010 anywhere connection works fine (only anywhere connection is possible, there are no clients in the exchange server AD).
The users are adding public folders to their local Outlook favorites. In about 10% of the Outlook starts, those public folders are missing in the favorites. Local favorites folders are still there, public folders are connected.
After restarting the Outlook a few times, the favorites are back.
Deleting the outlook.xml brought no success, the favorites seem to be saved somewhere on the exchange server.
Outlook 2010 is up to date, all hotfixes are installed.
There are no related entries in servers or clients eventlogs, the logs of the TMG server are normal.
Does anyone have a simular behavior?
Thanks in advance!

Hi,
According to your description,it is clear that something got corrupted, but it is hard to say directly what caused it. However, there are a few troubleshooting steps to determine what caused it and you can also make a backup of your Favorite Folders list
so you can easily restore it when it still happens.
Pleaser refer to the following article:
Favorite Folders empty upon restart
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot
make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.
Hope this helps!
Thanks.
If you have feedback for TechNet Subscriber Support, contact
[email protected]
Niko Cheng
TechNet Community Support

Users could not open Public Folders in Outlook 2007 SP3.

Is anybody had this issue or probably know how to fix it?
We have Exchange 2013 server and users workstations with XP SP3 and Office 2007 SP3 installed. Exchange has users’ mailboxes and public folders. Public folders work OK until last week. Issue probably happened after latest CU update for Exchange 2013 installation.
Now users could not open Public Folders in their Outlook. The error is:
"Cannot expand the folder. Your profile is not configured. (/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=[email protected])"
And this "[email protected]" is public folder ContentMailboxGuid.
And this error message appears when user click on Public Folders \All Public Folders in Outlook. So company public folders do not even appear in All Public Folders folder. Users have Owner permissions for all Public Folders and Root Public folders.
Also one more error in Outlook about it:
“Cannot display the folder. Microsoft Office Outlook cannot access the specified folder location.”
One more issue is that previous Exchange 2007 server died (RAID died) so we had to delete it from AD and clean its records in ADSIEdit (CN=configuration,DC=.domainname,DC=.COM > CN=Services > CN=Microsoft Exchange > CN=Organization > CN= Administrative
Groups > CN=(Groupname) > CN=Servers >) and install new server with Exchange 2013, and import all users mailboxes from backup. Public folders were not migrated from the old server because of its death. We create new public folders in Exchange and
then manually import all folders from latest .pst backup using user Outlook.
And it work OK more than a month till last week.
Thanks,
Andrey

Hi Mavis,
Thank you for your answer.
I check permissions couple of times for both public folder and its root and both are granted for users as “Owner” and applied to public folder and its subfolders.
This server has 2 mailbox stores and both are currently mounted.
[PS] C:\Windows\system32>Get-MailboxDatabase -Status |fl name,mounted
Name    : Mailbox Database 2104233799
Mounted : True
Name    : MBDB1
Mounted : True
But when I check homeMDB property for Microsoft System Attendant in ADSIEdit I found that it is empty.
And it looks like System Attendant mailbox & service have been removed from Exchange 2013.
http://howexchangeworks.com/2013/05/cannot-open-microsoft-system-attendant-mailbox-error-during-exchange-2013-mailbox-move.html
and even from Exchange 2010.
http://blogs.msdn.com/b/dvespa/archive/2009/10/06/say-so-long-to-the-system-attendant-mailbox.aspx
Also I check arbitration mailboxes and all are looks to be in default database “Mailbox Database 2104233799” which is currently mounted.
[PS] C:\Windows\system32>Get-Mailbox -Arbitration |fl name,data*
Name     : FederatedEmail.4c1f4d8b-8179-4148-93bf-00a95fa1e042
Database : Mailbox Database 2104233799
Name     : SystemMailbox{1f05a927-77cc-4f5d-b5ca-667ea4256ff9}
Database : Mailbox Database 2104233799
Name     : SystemMailbox{bb558c35-97f1-4cb9-8ff7-d53741dc928c}
Database : Mailbox Database 2104233799
Name     : SystemMailbox{e0dc1c29-89c3-4034-b678-e6c29d823ed9}
Database : Mailbox Database 2104233799
Name     : Migration.8f3e7716-2011-43e4-96b1-aba62d229136
Database : Mailbox Database 2104233799
Thanks,
Andrey

Can't Access Public Folders Within Outlook, But Can Through Web Access

Hi all,
I have an Exchange 2010 Server (V14.02.0387.000) with clients using Outlook 2007-2013. Until recently all users could access all public folders without issue. However, since moving the location of the public and private mailboxes on the server (to new drives
with more space and defragging etc), a number of users are unable to access the public folders, getting error "Cannot expand the folder. the attempt to log on to Microsoft Exchange has failed". However, when they log in through Outlook Web Access,
they can view the public folders without issue.
I've tried restarting all the Exchange services, as well as multiple reboots of the server.
Many thanks in advance.
Bob

I'm going to start with some general advice. Don't bother running ESEUTIL anymore to reduce database sizes. If you find you need to do that, simply create a new database, move all the mailboxes to it, and then delete the old database.
If you created a new public folder database, did you change the mailbox databases to point to it using Set-MailboxDatabase -PublicFolderDatabase?
Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."

Accounts made in o365 can't access legacy public folders - Migrated through 2010/2013 Hybrid can access

We've added two 2013 hybrid servers to our existing 2010 environment. Added the CAS role to all 2010 mailbox servers per ( https://technet.microsoft.com/en-us/library/dn249373%28v=exchg.150%29.aspx ) and currently have public folders (located on our
2010 mailbox servers) working in Outlook client for users whose mailboxes have been migrated from on-prem 2010 to o365. The problem is when we create a new user in o365, that user CAN see that we have public folders via Outlook client, but when we expand
the public folder list a credential window pops up and will not accept any set of credentials (even those of working hybrid migrated accounts).
We are following this method when creating new o365 accounts:
1) Make a user in AD
2) Dirsync the user
3) License the user for exchange
4) Run on on-prem mailbox server via Exchange Management Shell: Enable-RemoteMailbox "[email protected]" -RemoteRoutingAddress "[email protected]"
5) In o365 Remote Exchange Powershell run: Get-Mailbox -identity "[email protected]" |fl Identity,ExchangeGUID
6) Copy ExchangeGUID
7) Back on on-prem mailbox server via Exchange Management Shell: Set-RemoteMailbox "[email protected]" -ExchangeGUID <paste GUID here>
8) Dirsync the user again
I've compared two Remote User Mailboxes, ones that were migrated via Hybrid, and ones that were created in o365 and the settings look identical outside of the attribute "RemoteRecipientType" is set to Migrated vs ProvisionMailbox. I'm not
sure what else the difference in these accounts could possibly be that would be causing this credential failure.
Any thoughts would be appreciated.

Hi,
Please do the following steps to create an Exchange Online mailbox in your Hybrid environment:
Method 1: Create a remote mailbox for an existing user.
If you already have created a user in Active Directory, and the user has already been synced to online with license, we can give that user a mailbox in Exchange Online by using the Exchange Management Shell cmdlet Enable-RemoteMailbox on
your on-premise Exchange server:
Get-User “User1” | Enable-RemoteMailbox
Then the mailbox is enabled with an Exchange Online mailbox. We can check the mailbox by running the following command in On-premise Exchange server:
Get-RemoteMailbox “Test1” | FL *address*
Method 2: Directly create a new remote mailbox.
1. Create the remote mailbox in On-premise Exchange server by running:
$Credentials = Get-Credential
New-RemoteMailbox -Name "Test2" -Password $Credentials.Password -UserPrincipalName
[email protected]
2. Launch dirsync and assign a license to the newly created user with Office 365 account.
Then Test2 can sign in, using his on premises credentials, and open his online mailbox.
For more information about the remote mailbox, please refer to:
http://blogs.technet.com/b/ilvancri/archive/2011/08/24/exchange-online-exchange-on-premises-shared-namespace-how-about-mail-routing.aspx
Regards,
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Winnie Liang
TechNet Community Support

Cross-forest access to public folders Exchange 2013-2007

Dear.
We have an Exchange 2007 org in one forest and an Exchange 2013 org in another forest.
User accounts remain in the 2007 AD, mailbox moved to Exchange 2013 in the other forest, so a linked mailbox.
What do I need to do in the Exchange 2007 public folders to give the migrated mailboxes (not migrated users) access to these public folders?
Thanks for the support.
Regards.
Peter Van Keymeulen, IT Infrastructure Solution Architect, www.edeconsulting.be

Hi Stephen,<o:p></o:p>
<o:p> </o:p>
Do you have trust between Exchange 2007 forest and Exchange 2013 forest? Please set up a trust between the two forests. Then set the public folder client permission
to see if we can access the
public folders.<o:p></o:p>
<o:p> </o:p>
If not, since Public folder cross forest migration is not supported in from an Exchange 2007/2010 forest to an exchange 2013 forest, refer to forum:
http://social.technet.microsoft.com/Forums/office/en-US/51da1b97-fbb1-4f81-87da-c3370960c4ab/crossforest-public-folder-migration?forum=exchangesvrdeploy
http://social.technet.microsoft.com/Forums/office/en-US/663f0dc3-a977-408a-93c7-94584fbefc62/public-folder-issue-cross-forest-migration-exchange-2010-to-2013?forum=exchangesvrdeploy
<o:p></o:p>
Title: Migrate Public Folders to Exchange 2013 From Previous Versions<o:p></o:p>
Link:
http://technet.microsoft.com/en-us/library/jj150486(v=exchg.150).aspx<o:p></o:p>
<o:p> </o:p>
So for public folder migration,
the only supported path is cross forest 2007/2010 to 2007/2010 and then inter forest 2007/010 to 2013. Or
we can first export all the public folder to PST from the Exchange 2007 forest, then import the PST to the Exchange 2013 forest.
<o:p></o:p>
Regards, Eric Zou

Exchange 2013 User cannot view public folders

Good morning,
User was able to view public folders, then lost connection to public folders. User cannot view public folders in OWA.
Verified proper permissions. No changes have been made to the user account in AD, exchange.

Did you do a fresh install of Exchange, meaning there was no version of Exchange installed previously? If not, have you moved Public Folders over to Exchange 2013 yet? If the answer to this question is no, then you will not be able to view Public
Folders in OWA until they are migrated over Exchange 2013.

Having issues seeing public folders in Exchange 2013.

We have an multi-tenant Exchange 2013 environment and are currently trying to set up up Public Folders for use with one of our tenants.
I have created the primary public folder mailbox and then created a public folder for the Tenant and assigned the necessary permissions to user account I would like to access the folder from (in this case "owner" permissions). However I cannot
see the public folder from Outlook. This is the case with both Outlook 2007 and Outlook 2013. I have made sure I am in the folder view (Cntrl + 6) but I see no public folders to speak of. I am able to log into OWA and add the public folder
to the favourite list by right clicking and selecting "add public folder", I am also able to access the public folders using a third party mobile app for iPhone called "Public Folders". I've also tried creating completely new profiles
in both versions of Outlook but I cannot see the public folders that way either.
We are currently using a third party wildcard certificate with our multi-tenant environment, not sure if that would have an impact on what we are doing here but thought I'd throw that in just in case.

Hi,
Do you mean the public folder still cannot be seen even you logged the Outlook 2007 good user on an Outlook 2013 machine?
Thanks,
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]
Simon Wu
TechNet Community Support

Cannot expand public folders in Outlook but can in OWA

Hi All,
I have a problem which I hope some one might be able to shed some light on. Firstly, the environment is Exchange 2010 (v 14.01.0438.000) and all clients use Outlook 2007. We have one user in the organisation who recently noticed that he cannot expand public
folders. He had been able to do so a couple of months back but could not pin point the time it stopped working. The error received reads :-
"Cannot expand the folder. The set of folders cannot be opened. The attempt to log on to Microsoft Exchange has failed."
I thought that this might be a permissions issue but this particular user can access the public folders via OWA. Also, my AD account was a copy of this user's and I can access public folders without issue.
I have tried the following so far :-
Tried running Outlook in safe mode
Tried recreating the Outlook profile.
Tried creating a new Outlook profile on a different client PC.
Tried running Outlook in cached an online modes.
Ran Exchange BPA and found no issues.
Checked ADSIedit for old administrative groups left over from past migrations.
used the test-outlook connectivity cmdlet from powershell which ran it's tests successfully.
This user originally set up all the public folders and was still listed as the owner of all of them.
Tried creating a new public folder.
Checked for an Outlook update that had caused a similar issue.
All the above failed to progress the situation. I have come across posts online that sound very similar, one stated that a Microsoft tech had found a permission that wasn't correct but didn't list which permission and the other related to an update to Outlook
that had triggered it. I can confirm it's not the update and I have checked permissions in the public folder management utility in Exchange. Also, my AD account is a copy of his and I can access the folders without issue.
I have also considered what may have changed on the network recently. The only major change has been a new admin password but I cannot see how that would be relevant.
Any help would be hugely appreciated!
Thanks in advance!

Hello John: We are having the exact same issue. Thank you for the great description, it hits the nail on the head for an issue that is tough to explain. Did rebuilding the mailbox fix the problem? We thought a next step would be to create a new
AD profile for the user all together, although replacing the user herself would be easier for us. She obviously caused this problem and will most likely cause us more problems that might be worse if she keeps clicking and sliding on every thing that
is shiny to see what it does..
I can only surmise that CaRa ChEn has decided to "better understand customer views on social support experience" elsewhere. I think the only logic for the mailbox suggestion would be "grasping for straws" and it is the only thing you have not tried
so far. (Other than replacing the user). Pactera employees get points for being the first to reply to a question and the first to have a suggestion marked as helpful as well as the sheer quantity of replies to the forums that are made. High
value is placed on moving posts to different forums as well so I thought I would ask quick before the thread gets shoveled somewhere else.. If she needs help with the interview project she can find plenty of my thoughts here in the community.
Thanks again, and we will reply back if replacing the user (account) does NOT solve the problem, otherwise one can assume we are happy campers again our new employee and remember just because it is blinking does not mean you should click on it. :)
Best regards,
RickkEE

Unable to expand public folder in Outlook 2013 and Exchange 2013 CU6

Hello,
we have just migrated Exchange 2010 to 2013. Everything works great, except public folders, which we are not able to expand in Outlook 2013. Public folders can be added to OWA without any problem, so just the Outlook 2013 is a problem (we never tried any
other version, as all the e-mail clients installed here are Outlook 2013).
The public folders are visible under node Favorities in Outlook 2013, but whenever we click any folder, the Public folders disappear completely from the left navigation pane or the message is shown on the right pane, that the public folder cannot be opened.
When Outlook is started, a dialog is sometimes opened, which contains prefilled Microsoft exchange server, mailbox, button Check name, which is disabled. The only thing which can be done with that dialog is clicking the button Ok.
Any help is appreciated, the desperation level starts to be reaching max threshold.
Kind regards,
John.

Thank you for your quick response. I have tried removing and creating new Outlook profile many times, without any effect.
1) When I switch to the online mode, only the node All Public Folders is displayed in the left navigation pane and after I start the Outlook the dialog mentioned above is displayed. The node Favourities is not visible.
2) In offline node, node App Public folders is visible and whenever I click it, message "Cannot expand the folder" is shown. After checking Download favourities, the list of public folders is available, but whenever I click any folder, it shows
"We didn't find anything to show here." and "The folder is up to date." in the bottom status bar. The content is rendered correctly in OWA and these public folders contain many e-mails and subfolders. None of these is rendered in Outlook.
Thanks in advance for any tips and inspiration, we start to run out of ideas. I am more than sure that it will be something simple, but we can't still figure it out.

Initializing Public Folders on Outlook start.

Are there any plans to include an options setting that would enable the initialization of public folders when Outlook starts?
I cannot be the only user that uses CRM or communications software that programmatically starts Outlook to enable the search for contacts in a shared store.
The GAL is not fit for this purpose as it cannot be edited by the very people that use it. The information cannot be enhanced by users and requires IT Admin to spend days just changing addresses and phone numbers.
As events are ignored during programmatic start I cannot use a macro to touch the public folders either.
I'd rather have a performance issue once each morning than no central contacts list at all.
Has anyone else found a solution to this?

Hi,
According to your description, the issue seems to be related to Outlook 2013 machine. Please try the following steps to troubleshoot it:
1. Change another computer with Outlook 2013 to check whether the issue persists.
2. If the issue doesn’t happen in other computer but in the specific computer, please check whether there is any Anti-virus in the machine scanning all incoming and\or outgoing mails. If it is, please disable it.
3. Start Outlook in safe mode(Start > Run >type “Outlook /safe”> Enter) to have a try.
4. If the issue persists in Outlook Safe mode, I suggest we can try to perform a clean boot in your Windows for more troubleshooting:
http://support.microsoft.com/kb/929135/en-us
Regards,
Winnie Liang
TechNet Community Support

Migrating public folders to exchange 2013 hebrew issue

I am migrating public folders to exchange 2013. half of them a named in hebrew.
The migration fails, the error is character related.
Is it possible at all to migrate hebrew named public folders?

Hi,
Did you got the error message mentioned in the following thread?
http://social.technet.microsoft.com/Forums/exchange/en-US/8b383a46-b710-4fc0-aa0b-e52f288cf93d/e2010-to-e2013-public-folders-migration-failed?forum=exchangesvrdeploy
If so, please check if they are mail-enabled public folders. If they are mail-enabled public folders, please make sure there are no invalid characters in alias.
Based on the description, you couldn't migrate public folders named in Hebrew, other public folders could be moved successfully. If I misunderstood your concern, please let me know.
If the issue persists, I'm afraid you need to rename these public folders in English.
Best regards,
Belinda
Belinda Ma
TechNet Community Support

Outlook - One user cannot expand public folders

I have one user who is having an issue with expanding Public Folders. They are the only one in their area who cannot expand it and I'm running out of troubleshooting steps. Here is a list of what I've tried/found for this issue. The Public
Folders are on Exchange 2007 and we have our mailboxes on Exchange 2013. Outlook version is 2010. This also does not work in our Citrix environment either.
Repaired email account
Removed/re-added Outlook profile
Log off/log on
Reboot PC
Confirmed that she can’t get to them in Citrix either
Checked the Outlook connection status, no Public Folders connection is listed there.
Rebooted the Public Folder server.
Removed/re-added PF permissions AD groups, log off/log
Move the mailbox do a different mailbox database
RPC Client Access service is running on the mailbox server
I am pretty much at a loss here and I am not sure what else to do. Thanks!

Hi,
From your description, only one user can't expand public folders in Exchange 2007 after you migrate users to Exchange 2013.
Could this user send or receive message normally?
Please use the Test E-mail Autoconfiguration to check result, compare with other normal users to see if there is any difference.
Please click on the link below to make sure your Microsoft Outlook is up to date.
http://support.microsoft.com/kb/2625547
Best regards,
Belinda Ma
TechNet Community Support

User Access to Public Folders Disappearing (Outlook 2013)

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