User Agent (DC 5.3, Agent 2.2)

Question

Having problems with the user agent/AD integration.  I have installed the user agent on a Windows 2008 box, it seems to be communicating with the DC servers fine.  When going from the agent to the DC is where it seems the problem is.  I added the IP on the DC, added the DC on the agent...get nothing.  I can telnet to port 3306 on the DC from the user agent machine fine and get the Got packets out of order message like is said in the troubleshooting guide.
Any suggestions?  I turned on debugging and logging on the agent and there are no errors listed and it says start DC chk, end DC chk...

Answer 1

Hi ,
Not sure if this helps but there is a known bug with v2.2.18 of the UA software which doesn't populate events unless the Date format is set to US Locale on the Domain Controller. I've seen it where events aren't logged at all, or events are generated but only on the first 12 days of the month (I assume theres an issue with the logic on the parser for the logs, once you hit the 13th it bugs out - UK Locale anyway, depends on your date format)
Info here:
If you use the dd/mm/yyyy date format on your Microsoft Active Directory (AD) server, the system sets the Active Directory server status to pending and fails to generate events. As a workaround, use the mm/dd/yyyy format on your AD server. (137315)
Other common issues are as you have correctly stated. Ensure the relevant Windows EventIDs for logon/logoff events are generated in the Windows security event logs.
Also if the agent and DC/FSM are seperated by a NAT device, you need 2 entries in the User Agents section on the DC/FSM. One for the Pre-NAT address and one for the Post-NAT Address.
Thanks,