User Authentica​tion error when trying to order new 7232-P2

So I got the email and when I click on the picture to order it and log in, it gives me a user authentication error and tells me to hit the back button to try again.  Ive tried using my account number/zip code combo and logged into My Verizon with no luck.  Tried multiple browsers as well.
One thing I noticed, when I use my account #/zip code the back button appears fine, when I log into my verizon the back button ceases to exist and I cannot go back to try again.
I can log into My Verizon and view my account with out issue so Im not sure what is going on and if a tech could help me push this order through that would be great.

Sorry for these troubles. I have sent you a private message on this issue.
Anthony_VZ
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    Hi ,
    Go to : Control Panel - > Add / Remove Programs (or "Programs and Features" on win7) 
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