User Authentication Failed Error: in XL Reporter

Hi,
I'm Using SAP Business One 2007B PL:05;
I cant able to access XL-Reporter in a Particular Company,
It is Saying the Error
Unable to Connect to XL-Reporter
Error: user Authentication Failed
I can able to access XL - Reporter in other Company's
Kindly guide to solve this Issue.

Hi,
In  the add on Adminstration window, check if the add on is disabled in the user preferences tab,
Vasu Natari.

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