User can not get work item

I created a demo workflow template with 2 userdecisions. The agent of the 1st is myself, and the agent of the other is another user USR001. Their possible agents are set general. I executed the workflow and found I could get the workitem in my inbox and approved, but USR001 can not get his workitem then. I checked the workflow log and found the agent USR001 get the item in the AGENTS icon. But in the grahical log, I found the status of the 2nd userdecision is 'READY' and (NO AGENT). Both of the two user (me and USR001) have SAP_ALL authorization. Then I logged on by another user and found the same problem: the user can only get the workitem of himself . And there is no error in the STEP HISTORY in technical details.
So I have the following questions:
1 Are there any configuration missed in the system?
2 I want to know whether there are some documents about the basic configuration of workflow, such as assignment of the USER ROLE, necessary confuguration for development and use of workflow.
Thanks!~

Hello,
You say:
"I checked the workflow log and found the agent USR001 get the item in the AGENTS icon. But in the grahical log, I found the status of the 2nd userdecision is 'READY' and (NO AGENT). "
READY and NO AGENT just means that no agent has executed the step yet. Click on the Agents icon to see which agents it has been sent to.
regards
Rick Bakker
Hanabi Technology

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