User can receive but unable to send

We have Data Sync 1.2.5 Build 250 on a Xen VM SLES 11 SP2, connected to GW 2012 SP2 and everything is running smoothly EXCEPT for one user.
They configured their GW email account on a Droid and on an IPad.
The Data Sync server shows both devices and that they have recently sync'd.
He is able to receive emails, but when he responds to them or creates a new email, neither one will send.
So, I added his account to my iPhone, (which is already configured with my account).
After adding him, I went into his account and replicated the same issue - receiving new emails but can not send any from my iPhone in his account.
I then went into my account and I was able to send and receive on the same iPhone.
This leads me to think that something is not right with his GroupWise account.
I did run an analyze/fix on his account and I resync'd his devices in Data Sync, but that didn't resolve the issue (I know - overstating the situation, that's why I'm here!)
I saw some suggestions about running an analyze/fix on the PO and then rebuild his account, but I wanted to get other suggestions if this doesn't work!
Would deleting him from the Data Sync server, then adding him back fix it?
Other suggestions?
Thanks! (Stan)

In article <[email protected]>, Abach wrote:
> I'm having this issue also with one account (of 3) where sending from
> iphone has stopped.
>
Have you checked the logs in /var/log/datasync to see if there are any
issues there? I would expect some evidence at that level.
Does a GWCheck/Contents of the user show any issues?
> I have one extra clue I don't understand however:
> If I go to the Monitor of the Mobility connector, for this user the
> column named User Stat, this person is at 100% (yellow bar).
>
The 100% means that the only messages this system has sent have been
for this user. So clearly it is trying to sync and just hasn't caught
up.
http://www.novell.com/support/kb/doc.php?id=7007285
A thought is if this user has a problem or oversized message getting in
the way, hence both a GWCheck on this account, and to see how big the
big messages this user has are.
For checking that size of messages, either get a sorted search folder
on this account as per http://www.konecnyad.ca/andyk/bigmail.htm
or the least user intrusive Step3 of
http://www.konecnyad.ca/andyk/gwbig.htm
Andy Konecny
Knowledge Partner (voluntary SysOp)
KonecnyConsulting.ca in Toronto
http://forums.novell.com/member.php?userid=75037
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Read this if you can receive, but not send email

If you can receive, but cannot send email on your iPhone, try the following:
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Settings
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This worked great, but unfortunately this helpful hint could not be found on the Apple support forum ... until now
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