User can't access a PDF with Forms

On a website, we have a main menu PDF with a list of bookmarks linking to individual user manual PDFs.  When a user tries to access a user manual  PDF with forms in it, they get the error "There was an error processing a page. There was a problem reading this document (118)." The user dosen't appear to have any problem opening a PDF that doesn't contain forms. 
The user is using Reader 10.1.3 and Internet Explorer 8.0.6001.19328.  This user cannot access the PDFs with forms when given a direct link to the file either. However, if the user is sent the PDF file they can open it with Reader and in their browser.  I'm stumped.  Does any body know what's going on here?

Is there a browser setting that can affect if a PDF opens? Something in security, perhaps? I've looked around and don't see anything obvious that could allow/disallow opening a PDF file that contains form fields.
Jeanie

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