User can't print from Reader, tried multiple troubleshooting steps

Working with a client who can no longer print from Reader (v11.0.10). Windows 7 Pro x86 machine. Tried printing after each of the following steps:
Rebooted PC
Restarted Print Spooler service
Uninstalled/Reinstalled Reader v11 (from fresh download)
Set PDF/A option to "Never"
Set Advanced option for "Print as image"
Uninstalled v11 and installed v10 (from fresh download)
Set v10 option to "Print as image"
In each instance, the printer queue shows no activity following a print command from Reader. No document is hanging or even appearing in the queue.
Test prints from other applications (MS Excel) and from the printer properties Test button both work flawlessly. When test printing from other apps, the documents are briefly visible in the print queue.
She gets no error message. It simply does not print. Have attempted with multiple documents and sending to different printers.
Next step is going to be installing third-party PDF reader software and scrapping Reader altogether. Please advise if there are any additional troubleshooting steps before abandoning this product.

No dice. Tried disabling protected mode and still could not print.
Installing Foxit Reader (http://www.foxitsoftware.com/Secure_PDF_Reader/index.php) so at least user can print PDFs. I will keep monitoring this post for any further suggestions anyone may come up with.

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I have just set up my M127fn via USB on a Windows 8 system. The set up went fine. I have a small stack of test pages from the HP software, but it won't print anything from any applications like MSOffice. The HP diagnostic software (Print and Scan Doctor 4.6) can communicate with the printer and everything checks out OK.
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Hello!
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Re: MFP M127fn connected, test printing OK, can't print from applications
Options
‎01-31-2015 08:06 AM
Hello again!
I haven't heard a response to my most recent reply. Is there anything you can suggest before I give up and return this HP product to the store? I would like a quick resolution to this. As an update to my previous email (copied below), printing is no longer working through Adobe Reader.
Thanks,
Chris
Re: MFP M127fn connected, test printing OK, can't print from applications
Options
‎01-28-2015 01:08 PM
Hi,
Thanks for getting back to me. I have tried a variety of different programs:
Mozilla Thinderbird (email) - no results
MS Word - no
ms excel - no
Finale (music software) - no
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Google Chrome - yes!
NotePad - yes!
perplexing!

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....been trying to save document to pc to print.... but cant find a way to do so.....?

Actually you can print to a non wireless printer if you have apps on the iPad and your computer that will do this and as long as you can set up a WiFi network or the iPad and the computer are already on the same network.
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Hi raraock,
I would like to help you with this issue. What are you trying to print from your Samsung Galaxy Note tablet?
I worked on behalf of HP.

User can't print from Reader, tried multiple troubleshooting steps

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