User cannot connect to exchange server

I have rounded up all of the usual suspects and am at a loss here. A user has been running in offline mode for a while. The ability to uncheck offline mode is greyed out. Pinged my Exchange server by name to see if resolves from this PC. It does. Renamed
.ost so a new one would be generated. No help. I removed the Outlook profile in Control Panel>mail and tried to create a new one. I get the cannot connect to Exchange error. I tried to log in as him on my PC and have the same results. I do not see any issues
with his account on my Exchange server. Any ideas to check on next? Never had one do this before.
Brian Gilmore Lead IT Technician Don-Nan Pump & Supply

This type of error generally occurs when user had disabled Encryption of data between Microsoft
Office Outlook and Microsoft Exchange profile , and default configuration of Exchange requires RPC encryption from Outlook client , which is not available, so this error is displayed.
To solve this issue you may try any of these solutions below:
1. Disable the encryption requirement on all CAS servers.
2. Try to manually update your Outlook profile with RPC encryption.
3.
Expand Group Policy settings to update existing Outlook profiles with RPC encryption
Hope this will work for you !!!

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