User cannot receive the mail from portal

Hi team
One of the user is not receving mail in portal, when i check the status of the user is active and mail id is correct.
Now my question is how to find the log from portal or we have to check from the R/3 end,
since i am new to this portal administation please guide me. Your replies are very helpful.
Regards
Bhaskar.T

Hi
you can get the logs from /usr/sap/<SID>/j2ee/logs/defautltrace.trc, the file with the less size will be the latest one, alternatively you can monitor the the logs fron NWA,
http://server.domain.name:50xx00/nwa ->monitoring ->Logs and traces.
jo

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