User cannot see the roles in the portal

Hi,
We have a users who uses portal for his reports. Today he executed a report which took more time. since then onwards when ever user logon to the portal he doesnt get any thing loaded on the page in his system but when the user logon on the other system he get all the roles assigned to him. so i guess there might have been some problem on his pc when he executed report with lots of selections.
Did anyone had this issue earlier? How can we fix that issue on his PC?
Thanks
annie

Hi
thanks for your replies.
We have restarted the PC twice, but still the problem exists.
I have deleted the cookies and tried and it worked.
thanks
Annie

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